The Impact Room – Where exceptional, diverse and impactful leadership and wisdom is shared...
Webinars - Continued learning, self development and being our best selves are what drives the subjects and features for our educational events and exceptional leadership webinars...
Great Leadership is critical for us to achieve the type of world and the type of business we want to achieve. If you care about recruiting and developing great, extraordinary leaders, then this is for you. Elke Edwards Founder of Ivyhouse, a pioneering leadership development company, shares why traditional leadership development needs to be turned on its head and the 3 critical factors that will make the difference between success and failure.
How to Use Intelligent Automation For A More Cost Effective Business
Pascal is a recognised expert in Intelligent Automation, AI, Automation and Innovation. He founded and led the "Artificial Intelligent & Automation" practices for McKinsey and E&Y, is on the Forbes Technology Council and was 'Top Voice in Tech 2019'. Learn from Pascal about how to leverage automation to achieve a more effective business proposition.
How To Be More Successful With Non-Voice Communication
Did you know non-voice communication is one of the most effective ways to raise the profile of you, your business and your brand in a virtual world, helping you drive better engagement, better experience and be more successful? Adrianne Carter, a specialist in faces, emotions and behaviour, also known as 'The Face Whisperer'
Effective Business Recovery
Dan Eddie Customer Experience Director at Vanarama talks business Business Recovery. Learn from this respected Customer Experience leader on how our communications need to go to a different level, how to drive employee engagement, how to get your office and culture right and other great tips.
—The Customer Director Report
“It's the first time I have ever seen such strong insight and benchmarking on roles for CX and beyond. I love the introduction of CCO role and explanation as to how it works for a firm. This is seriously good!!!”
This report has been created for use by CEO's, COO's, CCO's CDO's, CMO's as well as Consumer Centric senior leaders. This report provides a wide array of industry statistics, salary insight and analytics, with views and interviews from senior customer leaders, to educate and inform on many aspects and benefits of the Customer Led Organisation.
Customer behaviour has changed, dramatically, and will continue to change.
Are you ready?
—The Resource Planning Operational Support Report and Salary Survey
As I am sure you are aware, workforce planning is now more important than ever, with changing shift patterns to adapt to hybrid and flexible, as well as office based colleague needs.
Getting your forecasts, resource management, scheduling and real-time right and working for your business is key, whilst factoring in shifting consumer patterns and behaviours, the demands on our planners and planning teams is higher than ever before.
Learn more in this report and salary survey across operational planning.
—Why You Are Chasing Away Top Performing Senior Executives
Regardless of what employment statistics tell us, or what economic factors and trends we experience, the truth is that there is an ongoing and never-ending challenge for CEO’s, COO’s CCO’s, VPs, Directors and business leaders.
Who you hire is one of the most important decisions you will make. Having the right skills, is not the same as having the right will, purpose and behaviours.
‘Up to 80% of employee turnover is due to bad hiring decisions. With these decisions costing up to five times the annual salary of the bad hire.’ The Harvard Business Review