We are extremely proud that two of our team have been recognised by the industry we serve, in the UK’s Top 50 CX Stars from Customer Experience Magazine; Hannah Louise Cox, achieved a Top 25 placing in Customer Experience Professionals and Michelle Ansell, was placed 8th in the CX Influencers list, also being in the top 3 females across the industry.
If you want to identify, attract and hire exceptional Executive and Managerial level talent who will acquire, retain and drive loyalty, sales and service within your organisation, for a retained search, CV contingency selection, or, interim fixed term contract, talk to us.We work in partnership with you to make a difference and solve your recruitment challenges. To recruit individuals to direct, lead, analyse, design, or manage your strategy. Drive your customer service, acquisition, retention, success and loyalty. Develop your customer experience. Analyse your customer insight. Direct and lead your operations. Deliver change programmes, tools and technology. All to enhance your employee engagement, customer, CRM, brand and business proposition.
We work with a broad spectrum of clients; global organisations, FTSE 100 companies, leading national brands, management consultants, international outsourcers, SMEs and independently owned, or private equity backed businesses.
We help our clients design, lead and improve their operational, sales and customer landscapes across digital, multi, omni and traditional contact channels.
With a continuously expanding network of Directors, Senior/Mid Managers and skilled, subject matter expert practitioners across Operations, Strategy, Loyalty, Retention, Customer Experience, Customer Insight, Business Intelligence, Customer Success, CRM, Digital, Sales, Contact Centres, Resource Planning, Programme Managers, Change and Customer Services, we have a proven reputation in helping our partner clients source and recruit talented, successful individuals to drive their business forwards.
I was at a recent event and talking to a Director of Customer Experience about the changing roles within the customer market, as well as the perception vs the reality of the pace of change, given that voice is still … Continue readingCustomer Experience Stars
The start of a New Year, we don’t know about you but it always brings about a time of self reflection, of improvement, of new beginnings, even for those of us who strive for continued development and leanings throughout the … Continue reading