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Quality driven – Sourcing exceptional talent

If you want to identify, attract and hire exceptional Executive and Managerial level talent who will acquire, retain and drive loyalty, sales and service within your organisation, for a retained search, CV contingency selection, or, interim fixed term contract, talk to us.

We work in partnership with you to recruit individuals to direct, lead, analyse, design, or manage your strategy; driving your customer service, acquisition, retention, success and loyalty, developing your customer experience, analysing your customer insight, directing and leading your operations, delivering change programmes, tools and technology. All to enhance your employee engagement, customer, CRM, brand and business proposition.

We work with a broad spectrum of clients; global organisations, FTSE 100 companies, leading national brands, management consultants, international outsourcers, SMEs and independently owned, or private equity backed businesses.

We help our clients design, lead and improve their operational, sales and customer landscapes across digital, multi, omni and traditional contact channels.

With a continuously expanding network of Directors, Senior/Mid Managers and skilled practitioners across Operations, Strategy, Loyalty, Retention, Customer Experience, Customer Insight, Business Intelligence, Customer Success, CRM, Digital, Sales, Contact Centres, Resource Planning, Programme Managers, Change and Customer Services, we have a proven reputation in helping our partner clients source and recruit talented, successful individuals to drive their business forwards.

 

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Customer Success, it isn’t Customer Experience (at least not yet)

Customer Success, it isn’t Customer Experience. (at least not yet) There is much talk across the customer community as to the rise of Customer Success and for some, some confusion as to how this now affects Customer Experience. Going back … Continue reading

Around the World in 80 Days- #ECCCSA18

So to the most prestigious event in the contact centre and customer service calendar. The European Contact Centre and Customer Service Awards.  Once again held at the Battersea Evolution, this years theme ‘Around the world in 80 days’ a fitting … Continue reading