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Quality driven – Sourcing exceptional talent

If you want to identify, attract and hire exceptional Executive and Managerial level talent who will acquire, retain and drive loyalty, sales and service within your organisation, for a retained search, CV contingency selection, or, interim fixed term contract, talk to us.

We work in partnership with you to make a difference and solve your recruitment challenges.   To recruit individuals to direct, lead, analyse, design, or manage your strategy.  Drive your customer service, acquisition, retention, success and loyalty.  Develop your customer experience.  Analyse your customer insight. Direct and lead your operations. Deliver change programmes, tools and technology. All to enhance your employee engagement, customer, CRM, brand and business proposition.

We work with a broad spectrum of clients; global organisations, FTSE 100 companies, leading national brands, management consultants, international outsourcers, SMEs and independently owned, or private equity backed businesses.

We help our clients design, lead and improve their operational, sales and customer landscapes across digital, multi, omni and traditional contact channels.

With a continuously expanding network of Directors, Senior/Mid Managers and skilled, subject matter expert practitioners across Operations, Strategy, Loyalty, Retention, Customer Experience, Customer Insight, Business Intelligence, Customer Success, CRM, Digital, Sales, Contact Centres, Resource Planning, Programme Managers, Change and Customer Services, we have a proven reputation in helping our partner clients source and recruit talented, successful individuals to drive their business forwards.

 

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The Future of Work in Contact Centres

The Future of Work in Contact Centres was this years theme and a topical subject for the annual CCMA UK National Contact Centre Conference, which was once again held at the fabulous British Library. This event is always an informative, … Continue reading

Voice Still King in Retail

I had the opportunity of attending a retail round-table event hosted by Ann-Marie Stagg and the CCMA in London last week, titled ‘The Future of Retail’. As you would expect, AI and Bots were heavily featured, although interestingly, voice was … Continue reading