Customer, employee and experience focussed businesses rely on acquiring and retaining the very best leaders, managers and subject matter experts.
Organisations with enhanced Customer Experience see increased sales, employee engagement, profitability and brand loyalty to name just a few benefits. We help you find the right individual who can deliver your business goals and objectives.
We know what good looks like; Established in 2007, we spend 100% of our time within our market, building relationships and developing our network to identify and secure the best talent for each role and organisation. We are one of the largest and most proactive teams in our specialist area. We attend numerous industry seminars, conferences, best practice visits and judge many award entries and categories across our industry so that you have access to the best network of talent and benefit from the investments we make in our time, tools and technologies.
We work in partnership with our clients and candidates to recruit individuals to direct, lead, analyse, design, or manage; operations, sales, service, strategy, customer acquisition, retention, loyalty, customer experience, customer insight, customer contact, resource planning, analytics, change programmes, tools and technology.
Our team has over 80 years’ recruitment experience between them, with 25+ years’ specifically working to attract and secure customer and experience focussed skills and talent, for many blue chip brands and award winning, best in class organisations, as well as disruptor and start-up business. We are an innovative, creative safe pair of hands for your business.
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Why Douglas Jackson?
We provide a professional, quality led solution and consultancy service to our customers. We have developed a working environment for an empowered, autonomous, continuously developing team, where each individual can truly make the difference and achieve personal growth, development and success.
Every one of our experienced Recruitment Consultants has operational leadership, customer experience, planning & analytics recruitment experience and extensive industry awareness; Our consultants are further aligned to specific vertical markets including: Finance, Banking, Insurance, IT, Telecommunications, Utilities, Online, Digital, Housing, Facilities Management, Retail, Travel, Consumer Goods, Outsourcing and Public Sector/Not for Profit.
Through our people we have developed a first class network within the constantly evolving customer focussed world – you will see our consultants at many industry events and conferences. We are also proud to judge for many of the industry bodies and awards programmes.
All of this helps keep us ahead of the game and at the forefront of our sector. Client, or, candidate, the quality of your experience of working with us is essential to our reputation. Visit our testimonials page.
If we exceed your expectations, please spread the word. If for any reason you feel we fail to deliver, please inform us and we’ll address your concerns.