12 July 2024
All the latest data and news on the Customer Movers and Shakers including Chief Customer Officer, Director of Customer Experience and Customer Service Director appointments
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- elke edwards
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- Emma Donnelly
- Emotional Intelligence
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- Employee engagement to deliver better customer service
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- Employment
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- excel london
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- express delivery
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- fastrack
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- financialforce
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- firing employees
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- First Direct
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- Forbes
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- Foundit
- four Seasons Healthcare
- Frank Bruno
- Fred Astaire
- free CCMA membership
- FSCS
- Future CEO
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- Future leadership requirements
- Future of Contact Centre
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- Future Trends of Customer Service
- FXA
- game retail
- Garrick Suite
- Gartner
- gas
- Gate One
- Gavin Morden
- GE Healthcare
- Geisha
- general election
- General Manager
- Genesys
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- Getting the results you want
- Giles Mclellan UCLAN
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- Give me a Sign
- Global Customer Service
- Global Head of Commercial and Service Management
- goals
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- Good Cause
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- gousto
- graze
- Greg Reed
- Group Head of Digital
- growth
- Hannah-Louise Cox
- harj johal
- Harrogate
- Harvard Business Review
- Harveys Furniture
- Haste
- Head of Analytics Recruitment
- Head of Contact Centre
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- Head of Customer Contact Recruitment
- Head of Customer Experience
- Head of Customer Experience Recruitment
- Head of Customer Experience Salary
- Head of Customer Insight
- Head of Customer Insight Recruitment
- Head of Customer Service
- Head of Customer Service Banking
- Head of Customer Service Recruitment
- Head of Customer Support
- Head of Digital
- Head of Digital Customer Operations
- head of diversity
- Head of Insight Recruitment
- Head of Learning & Development
- Head of Operational Support
- Head of Programmes Recruitment
- Head of Research
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- Head of Strategy recruitment
- Head of Talent
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- Heather Small
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- Henley Business School
- Hermes
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- Hire a CCO
- hiring
- Hiring behaviours
- hiring better people
- Hiring Competent Managers
- Hiring Leaders who stay longer
- Hiring Leaders with emotional intelligence
- hiring more diverse leaders
- hiring more diverse staff
- Hiring skilled talent
- hiring strategies
- hiringforresilience
- HMA
- HMRC
- Holly Beeston
- Home Group
- Homebuyers Companion app
- Homes in Segemoor
- Homeserve
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- Homeworking event
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- Horrible Bosses 2
- Housing
- Housing Assoications
- How to Achieve Business Success
- How to develop Live Chat
- How to hire great leaders
- How to hire resilient leaders
- How to hire the right person
- how to recruit effective resource planners
- how to recruit talent
- how to retain talent
- How will resource planning change
- HR Director
- HSBC
- HSS Hire
- Hughes Insurance
- human interactions
- Human Resource Director
- hydrogen
- I&D Strategy
- Ian Golding
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- Impactful leadership
- Improving Confidence
- In Field Service
- Incendiary Blue
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- inclusion
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- increased urgency
- india
- Indoor Gold
- Inducting new employees
- Industry knowledge
- inner cheerleader
- inner critic
- Innovation
- Innovation Awards
- Insightful Data
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- Institute of Customer Service
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- Insurance
- Insurance Customer Experience
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- Insurance Talent
- intelling
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- Internal Communication
- International Space Station
- Interview
- Interview Advice
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- Intuit
- investment
- Ipsos loyalty
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- Is Customer Experience Dead
- Is the Future Bright For Call Centres
- is voice still king in retail
- Isobel Rogers
- ITV
- ivyhouse
- James Comey
- James Dodkins
- James Leach
- James Revell
- James Vicary
- James Walker
- Japan
- Jasmeet Narang
- Jason Bateman
- Jason Hendry
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- JDRF Type 1 Diabetes charity
- Jennifer Holloway
- Jeremy Nicholas
- Jez Rose
- Jo Causon
- Jo Thompson Managing Director
- Jo thomson
- Job Analysis Tools
- Job Applicants
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- job search
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- Jobs in Water
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- Joe Diskin
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- John Lewis
- John Lewis Partnership
- John Seddon
- John Simpson CEO timpsons
- John Timpson
- Jonathan Cowie COO
- Jonathan George
- judging
- judging best practice
- Julie Peasgood
- Justin Haines
- Kamyar
- Kantar
- Karen Wenborn
- KCOM Group
- keith stapleton
- Kerry Gidziewicz
- Kevin Spacey
- knight frank
- knowledge management
- large scale transformation
- LBGTQ+
- Leadership
- Leadership and management
- leadership development
- leadership performance
- Leadership Recruitment
- Leadership that delivers better customer experience
- leadershipdevelopment
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- leading a great team
- Learning
- Learning & Development
- Legal and General
- Lego
- Leigh Hopwood
- Leon Stafford
- Lexden
- Liam Smith
- Lichfield
- Lichfield Cathedral
- listening
- listening skills
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- Live Chat Channel
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- Livechat
- Lloyds bank
- lockdown
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- logistics
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- Logmein
- london
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- London Midland
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- Louise Locke
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- LV
- M People
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- Magic
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- malta
- Management Information
- Managing Director
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- Manu Up the World Champion Way
- Manuela Pifani
- marcus hickman
- Marija Prokic
- Marije Gould
- Mark Billingham
- Mark Foyster
- Mark Howe
- Mark Whitby
- Mark Wright
- Marketmakers
- Martin Dukes
- Martin Hill-Wilson
- Martin Hills Wilson
- Martin Kemp
- Martin Teasdale
- Mary Cope
- masschallenge
- Mats Rennstam
- Matthew Chatterton
- McCrindle Social Research
- Mcdonalds
- Mcorpcx
- Mcquaig behavioural profiling
- Measuring the right things
- Mel ODonghue Director
- Mental Boxing
- Mental Health
- Merseyrail
- Metor Bank
- Metro Bank
- MI
- Michael Jordan
- Michael Sherwood
- Michelle Ansell
- Microsoft
- Mike Harvard
- Mike Walmsley
- Milennials
- Millbank Tower
- Mindful Sales Training
- Mindset
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- Moneypenny
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- Morris Pentel
- Most Trusted brands
- Motability
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- Mount Fuji
- Mpathy Plus
- Mr Gurmpy
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- Multi-channel Customer contact
- Multi-Channel Customer Experience
- multi-channel customer service
- multi-skilled agents
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- Multichannel customer service
- multichannel omnichannel customer service
- multichannel planning
- My Home Move
- My Magic+
- Myers Briggs
- Natalie Keightley
- National Car Parks
- National Contact Centre Conference
- NAtionwide
- Nationwide Building Society
- NE Ambulance
- needle in a haystack
- Neil Skehel
- Neopost
- Net Promoter Score
- net zero
- Netflix
- Netflix hires great people
- Networking
- New Hire Retention
- New Look
- NewDay
- Newfoundland Dog
- Next Generation Employee
- nfl
- NHS professionals
- NICE
- NICE ROBOTICS
- Nice Systems
- Nicola Callan
- Nicola Millard
- Nicola Whitbread
- Nikola Gaubitch
- Nissan
- No 1 Times Top Company to Work for
- Noble Systems
- North East Ambulance Service
- North Pole
- Northern Gas
- northern gas networks
- not for profit digital
- Now TV
- Npower
- NPS
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- Olivia Greenburg
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- omnichannel
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- on boarding
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- One Housing
- Online awards event
- op 50 Customer Experience
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- Operational Leader
- operational planning
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- Operational Support Director
- operational support planning
- opportunities offshore
- Opportunity
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- Organisational Misbehaviourists
- Our Greatest Team
- out dated recruitment
- out-law.com
- outbound data
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- Ovo Energy
- Oxford VR
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- Palladium Digital
- papyrus
- parcel delivery
- park plaza hotels
- Patty mcCord Netflix
- Paula Kennedy
- Payar
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- Peak End Rule
- Pelican Business Services
- Performance Improvements
- Performance Management
- Performing CEO
- Perkbox
- Perry Fletcher
- persistance
- Personal Branding for Brits
- Personal development
- Personalisation
- Personalisation of the Customer Journey
- personalise customer service
- Petchatz
- Phil Andrerson
- Phil Coole
- Phil O'Sheil Operations Director ATOS
- Philippines Jobs Opportunities
- Phygital
- Pindrop
- Plantronics
- political landscape
- poly
- Potential
- PPF Heroes
- PPFCONF
- Premier Inn
- Premises
- Preparation for Interview
- Presentation of Data
- Pride
- Primeast
- Procter
- Productivity with AI
- Professional Planning
- Professional Planning Forum
- Professional Recruitment Consultant
- Professor Moira Clark
- Project Manager Recruitment Consutlants
- Promotions
- protection of your brand
- Proven Recruitment Consultants
- Pschometric Testing
- psychometric job evaluation
- public service digital awards
- Pusula Call Center
- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
- Raconteur
- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
- Reach for the Stars
- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
- recruiting
- Recruiting Competent Leaders
- recruiting experience
- Recruiting Great Candidates
- recruiting great talent
- recruiting remotely
- recruitment
- recruitment advice
- Recruitment Agency
- recruitment assessment tools
- recruitment change
- Recruitment Consultant
- recruitment consultant candidate experience
- Recruitment Consultant for Customer Experience
- Recruitment Consultants
- Recruitment Costs
- Recruitment Experience
- Recruitment for Insurance Leaders
- recruitment ideas
- Recruitment Industry Accolades
- Recruitment Industry Recognition
- recruitment is easy
- recruitment methods
- Recruitment of Directors
- recruitment services
- Recruitment solutions
- Recruitment specialist
- Recruitment Strategy
- Recruitment Testing
- recruitment tips
- Recruitment tools
- Recrutiment Agency
- Red Funnel
- Red Funnell
- Refinitiv
- relationship managers
- Relocating your Career Offshore
- remote management
- remote recruitment
- remote recruitment consultants
- remote working
- remoteworking onboarding
- remoteworking recruitment
- renewables
- Representation
- Research Director
- resilience
- resilience profiling
- resilient leader
- Resilient Leaders
- Resilient Leadership
- resilientleadership
- Resilitent Leaders
- resolver
- Resource Planning
- Resource Planning Analyst
- Resource Planning Awards
- resource planning consultant
- Resource planning Jobs
- Resource Planning Leader
- Resource Planning Leadership
- Resource Planning Manager
- Resource Planning Manager jobs
- resource planning recruitment
- resource planning talent
- Resource solutions
- resourcing
- Response
- restaurant associates
- Resurce Planning Analyst
- Retail Customer Experience
- retail customer service
- Retained REcruiter Academy
- Retained Recruitment not just for the C Suite
- Retained vs contingency
- retaining talent
- retention of new hires
- Retention tips
- retentionstrategies
- Revenue Growth
- Reward Recognition
- RHP
- Richard Abdy.
- Richard Brimble
- Richard Kenny
- Richard Lacey
- Richard Rowley
- Richard Sedley
- Richmond Housing Parnership
- Rishi Srivastava
- Riverbank Park Plaza
- Riverbank Plaza
- robots
- ROI with AI
- rountable
- royal bank of scotland
- Royal London
- Royal Mail
- Royal Sun alliance
- RS Components
- RSA
- Ryanair
- S club7
- Saas
- Sabio
- Sacrifice
- Sainsburys
- Sainsburys Bank
- Salaries in Customer Experience
- Salary Survey
- Sales
- Sales Training
- Sandra Peaston
- Sandy hennis FRGS
- Santander
- Sberbank
- Scheduling
- Scottish Water
- screening CV's
- Search & Selection
- Searchflow
- Searching For excellence
- Secrets for CEO
- Secure talent
- seek first to understand
- Segment
- select planning
- self help
- Self-Serve
- selfcare
- Seren
- Severn Trent Water
- Shakespeare 400
- Sharon Maughan
- Shawcross Bank
- Shop Direct
- Shop Direct Group
- Silver award
- Simply Business
- Sir Ranulph Fiennes
- Sir Steve Redgrave
- Site Director
- Sitel
- skills for the future
- Skipton Building Society
- Sky
- Sky Bet
- Sky UK
- Skyes
- Skype interviews
- social customer care
- social customer experience
- social customer service
- Social Engagement
- Social Media
- Social Media Customer Enagement
- social networks
- social protection of brand
- Software as a service
- Solar Plants
- Solus Arc
- south africa
- Sparks Grove UK
- Speech Analytics
- SQ
- stability in an uncertain market
- staffordshire county council
- Stakeholder Interactions
- Standard Life
- Staples
- Star Wars
- Star Wars the Force Awakens
- startup
- startupdiversity
- startupfunding
- startups
- startups magazine
- Staysure
- Stefan Gilson
- Stella Insurance
- stephen r covey
- Stephen Yap
- Steve Bartlett
- Steve West
- Steven Lee
- Stratford Upon Avon
- Street food
- Stuart Dorman
- success
- Successful CEO
- Successful hiring
- successful induction programmes
- Successful Recruitment
- successful recruitment process
- SuccessfulCEO
- Sue Preston
- Sunderland Contact Centre
- sustainability
- Suzi Caesar
- Sven Sachsalber
- SWR waste Management
- talent acquisition strategy
- Talent attraction
- talent development
- Talent retention
- talentacquisition
- Tammy Martin Omni Channel Director
- Targetted recruitment
- Team GB
- Team Knowhow
- Team performance
- team work
- TeamDJ
- TeamGB
- Tech Mahindra
- Tele2
- Telefonica
- Telegraph
- Telemarketing
- Teleperformance Greece
- Teleperformance Russia
- Tempcover Ltd
- Tesco Bank
- Tesco Mobile
- Teviot Creative Ltd
- Thames Water
- the body coach
- The brewery
- The Brewery Venue
- The British Library
- The Co-Op
- The Customer Lifeguard
- The Daily Goat
- The English Spa
- The Forum
- The Forum online
- The Founder
- The Future of Insurance
- The future of retail
- The future of the Contact Centre
- The Future of the Contact Centre Conference
- the future of work in contact centres
- The Game of Thrones
- The Great Birtish Businesswoman Awards
- The Guardian
- The Holly Private Hospital
- The Ice Maiden Expedition
- The Independent
- the ivy
- The Ivy Harrogate
- the judge club
- The Last Dance
- the mad scientists
- The Majestic Harrogate
- The Majestic Hotel
- The Met Police
- The Method
- The new customer service and contact centre landscape
- The Perfect handshake
- The Pirate Castle
- The Pirates Castle
- The Share Centre
- The Voice
- The White company
- The Worlds Greatest Living Explorer
- then be understood
- therockabellas
- Thierry Henry
- Thinking Fast and Slow
- Thomson Reuters
- Three
- Three Ireland
- Three(3)
- Tim Routledge
- Time to Hire
- Timpson
- Tobi
- Tokyo
- Tom Jones
- Top 10 Customer Experience Influencer
- Top 20 CX Stars
- Top 25 Customer Experience Professional
- top blogs for 2014
- Top Talent
- Top Tips For CV
- Top Tips for CV writing
- Top Tips for Interview
- Top tips for video interviews
- toptips
- Training
- training delivery
- Training Manager
- transformation
- transformation programmes
- transformational change
- Tripadvisor
- True Cost of recruitment
- truphone
- trust
- trust in customer service
- trustedhousesitters
- TSB
- TSB Customer Experience
- TTEC
- TweakCV
- Twilio
- UCAS
- UK Customer Experience Awards
- UK Digital Experience Awards
- UK financial Experience Awards
- UK National Contact Centre Awards
- UK National Contact Centre Awards 2015
- UK National Contact Centre Awards 2017
- UK National Contact Centre Conference
- UKDXAWARDS
- Ulster University
- Under representation
- United Airline
- Universal Pictures
- UPC
- Uri Hasson
- User Experience
- Utilities
- Utilities Business Woman of the Year
- Utilities Customer Experience
- UX
- Valtech Limited
- Value Retail
- values
- Ventrica
- Verint
- Veripark
- Verizon
- Vertical Markets
- Vestel
- Vice President
- Vice President Digital Sales & Marketing
- Video applications
- Video Assessment Recruitment
- Video chat
- Video Customer Service
- video interviewing
- video interviews
- Virgin Atlantic
- Virgin holidays
- Virgin Media
- Virgin Money
- Virgin Trains overall winner
- virtual coaching
- virtual hiring
- Virtual interviews
- virtual management
- virtual performance
- Virtual Reality
- virtual recruitment strategy
- vita student
- Vitality
- Vitality UK
- Vivid housing
- Vodafone
- Vodafone Chatbot
- voice biometrics
- voice of the Customer
- voice technology of the future
- Volkswagon Group Roadside Assistance
- vulnerability
- vulnerable customers
- waitrose
- Walking Dead
- warner bros
- Water
- Wealthify.com
- Web Chat
- Webchat
- Webhelp
- WebhelpUK
- webinar
- Wellbeing
- Wembley Stadium
- westminster bridge
- WFM
- what is the best recruitment
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Wilko
- Will.i.am
- winners
- Winning Teams
- Winning with Customer Experience
- Winning with CX
- wisdom
- Women in Utilities Network
- Women Leaders
- Worforce
- Workers of the future
- Workers Voice
- Workforce
- workforce management
- Workforce Optimisation
- Workforce Planning
- World Boxing Champion
- World Remit
- Worst Customer Service
- WUN
- XLN Business
- YapiKredi
- Yotel
- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
28 June 2024
Published by Michelle Ansell on 28 June 2024
The part we play in continuous journeys and improvement of our workspace and our communities is critical in fostering a more diverse workforce and a safer place for everyone to be their true and authentic selves.
27 June 2024
Published by Michelle Ansell on 27 June 2024
What is of importance to the Operational Support Director and the COO, whilst Operational Support functions now are doing much more in a modern business, AI, tools Tech, Analytics etc you might be surprised at what comes out top in this research
27 June 2024
Published by Michelle Ansell on 27 June 2024
What is a Resource Planning Director and Should You Hire one for your company? Video and more information inside.
27 June 2024
Operational Support functions are essential to running and effective and efficient operation, helping your business thrive. Find our why resource planning, insight and analytics roles are so crucial for your company and how to hire a good one
19 March 2024
Published by Michelle Ansell on 19 March 2024
Categories
- AI
- Board Careers
- CEO
- Chief Customer Officer
- Customer Experience
- Customer Experience ROI
- customer service
- Customer Service Industry
- Customer Strategy
- Douglas Jackson
- financial services
- Insurance
- Interviews
- Leadership
- Recruitment
- Recruitment Agency
- Retail
- Retained Recruitment
- Retained Search
- Talent Acquisition
- Talent Management
- Transformation/Change
- Utilities
One of the most significant contributions of a CCO is their ability to cultivate a customer-centric culture throughout the organization. By championing the importance of customer satisfaction, a CCO encourages every team, from marketing to product development, to prioritise the needs and preferences of customers.
19 March 2024
Published by Michelle Ansell on 19 March 2024
As artificial intelligence (AI) advances it's reach across our activities and lives, job applications and how job seekers apply for positions is coming clearly into view
19 March 2024
Published by Michelle Ansell on 19 March 2024
Chyrels career spans over two decades, marked by her transformative role as the Chief Operating Officer at One Housing and now as an Executive Leadership Consultant and Non-Executive Director for the NHS. Chyrel's dedication to fostering inclusive environments where every individual can thrive is not just commendable; it's a blueprint for how leadership can ignite systemic change.
19 March 2024
Published by Michelle Ansell on 19 March 2024
Whilst some organisation have seen a massive uptick in D&I Activity, others have seen diversity projects take a back seat