19 December 2022
Whilst some organisation have seen a massive uptick in D&I Activity, others have seen diversity projects take a back seat
19 December 2022
Who is the Chief Customer Officer or the Chief Customer Experience Officer, what do they do and what does a job description look like
19 November 2021
The demand on our leaders has been significant and whilst leading through a crisis and getting involved in the day to day can be exhilerating and fulfilling, the prolonged, relentless pace of change, coupled with the feeling that we alwasy need to be online or available is taking it’s toll.
13 July 2021
When looking at top performing CEO's, the willingness to take decisive action was more likely to be a high-performing CEO
8 July 2021
The decline of customer service, people leadership and bots, what is the best balance?
28 June 2021
Leading investment company Blackstone, asked executives in companies controlled by its PE arm to regularly report on ESG matters
6 May 2021
Hear from Greg Reed, Board Director and Advisor. Award Winning, high achieving executive, with a proven track record of delivering transformation and growth
28 April 2021
How important is EDI, Equality, Diversion and Inclusion, to you and or your business. Latest research on why diversity matters shows
13 April 2021
We were delighted to welcome Jo Causon, Chief Executive Officer of Institute of Customer Service to the Impact Room.
9 April 2021
What's Next For Planning... The rise of AI, Analytics and the role of a Chief Data Officer
30 March 2021
Do you have nagging thoughts that you’re not good enough? This negative, self-critical voice can undermine how we feel