Customer Services Director
The Hiring Manager was not confident that what he was looking for could be found. His confidence was also low due to a recent search campaign with another search firm not giving him the outcome that he desired, and so there was a lot of cautiousness around hiring this particular role.READ MORE
Customer Experience Director EMEA
We were given an extremely tight brief for this role, and the one stipulation we knew was going to be a challenge, was the German language requirement, which was non-negotiable.READ MORE
This scaling, category defining challenger brand have grand ambitions and are already experiencing 3x growth year on year through their D2C digital and partner channels.READ MORE
Multi-Channel Strategy Director
Top 5 Insurer
At the time there were not many financial services organisations within General Insurance who had operated effectively in the digital space, in particular within robotics and automation, and so the talent pool available to take candidates from for this role, was potentially very limited.READ MORE
Having worked on a number of campaigns for this client across Operational Contact Centre Leaders and Workforce Planning roles, Holly was approached by the HR Director and COO of this business to conduct a campaign for a newly created Sales Director post.READ MORE
Customer Experience Director
The COO said at the end of the meeting that they were really excited about hiring their new Customer Experience Director now, whereas leading up to this meeting the Customer Experience ‘theory’ had gone a little cold as other business agendas had taken over. The search beganREAD MORE
Head of Customer Services
Utilities - Consumer
We had previously worked with this Utilities provider and were approached by the Group HR Director to work with them again on an exclusive basis, for another critical new hire.READ MORE
Operations Director B2B
Following the success of three retained searches for the Retail business and following a referral from the Chief Executive Officer, we had successfully placed some business critical hires across; Operations, Workforce Planning and Operational Support.READ MORE
Meet the Team
C-suite, and senior leadership, retained search. Focused on consumer centric business, delivering high performance, diverse, impactful leadership in digitally native brands.
Hannah Louise Cox
Practice Lead - Executive Search
C-suite, senior executive search, diversity & inclusion senior leadership, high growth, technology, engineering, large scale transformation, retained search.
Practice Lead - Data, Insight and Planning
Exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership across Data, Planning, Insight and Analytics.
Managing Consultant and Head of Performance
Exclusively focused on housing and social enterprises delivering diverse and impact-full leadership and subject matter expert solutions.
Practice Lead - Financial Services, Banking & Insurance
Exclusively focused on advancing financial services business, delivering, diverse impactful leaders for transformation, fintech, insuretech, banking, insurance and digital disruptors.
Practice Lead - Utilities
Focused on consumer and B2B utility businesses, experiencing high growth, transformation and change - delivering, diverse, impactful leadership, Gas, Energy, Electric, Green and Broker.
Recruitment Support Executive
+44 (0) 345 620 9720
The Garrick Suite,
Lichfield, Staffordshire, WS13 6JQ