Customer Services Director
Utilities
The Hiring Manager was not confident that what he was looking for could be found. His confidence was also low due to a recent search campaign with another search firm not giving him the outcome that he desired, and so there was a lot of cautiousness around hiring this particular role.
READ MORECustomer Experience Director EMEA
Consumer Goods
We were given an extremely tight brief for this role, and the one stipulation we knew was going to be a challenge, was the German language requirement, which was non-negotiable.
READ MORECommercial Director
Beauty
This scaling, category defining challenger brand have grand ambitions and are already experiencing 3x growth year on year through their D2C digital and partner channels.
READ MOREMulti-Channel Strategy Director
Top 5 Insurer
At the time there were not many financial services organisations within General Insurance who had operated effectively in the digital space, in particular within robotics and automation, and so the talent pool available to take candidates from for this role, was potentially very limited.
READ MOREDirector of Quality
Telecommunications
A senior level new appointment and confidential search. We were contacted by the Senior Resourcing Lead of this leading FTSE 100 Telecommunications provider with a brief to find a transformative leader, an individual who would be able to develop a best in class customer service and complaints strategy.
READ MOREOperations Director
Luxury Consumer Goods
A market defining challenger brand with predicted growth of 3X were looking to appoint an aspirational future Chief Operating Officer, Operations Director.
READ MORESales Director
B2B Utilities
Having worked on a number of campaigns for this client across Operational Contact Centre Leaders and Workforce Planning roles, Holly was approached by the HR Director and COO of this business to conduct a campaign for a newly created Sales Director post.
READ MORECustomer Experience Director
Housing
The COO said at the end of the meeting that they were really excited about hiring their new Customer Experience Director now, whereas leading up to this meeting the Customer Experience ‘theory’ had gone a little cold as other business agendas had taken over. The search began
READ MOREHead of Customer Services
Utilities - Consumer
We had previously worked with this Utilities provider and were approached by the Group HR Director to work with them again on an exclusive basis, for another critical new hire.
READ MOREDirector of Resource Planning
FTSE 100 Energy
A direct market approach had not proven completely successful and this business needed a seasoned professional to define and deliver a complete overhaul for their resource, planning and operational support functions.
READ MORE
Operations Director B2B
Utilities
Following the success of three retained searches for the Retail business and following a referral from the Chief Executive Officer, we had successfully placed some business critical hires across; Operations, Workforce Planning and Operational Support.
READ MOREHead of Claims
Motor Insurance
A highly confidential search This role was vital to the operation and the hiring manager needed someone who was hands on in terms of operational management whilst also having the strategic ability to develop the claims strategy.
READ MOREHead of Strategic Planning - COO
Business Services Outsourcing
A highly confidential search, reporting to the CEO, this newly created role had to create the vision strategy and planning to transform the operations into a passionate, quality driven, performance focussed business ready for rapid growth and scale. They also needed the individual to be capable of future succession to a COO role
READ MORECustomer Experience Design & Optimisation Lead
Insurtech
A newly created role to make some subject matter expert senior leadership team appointments in this rapidly scaling, award winning business. A strategic, matrix role who would need to manage the expectation of the business, client partners and deliver the desire and ambitions of the internal stakeholders and board.
READ MOREMeet the Team
Michelle Ansell
Managing Partner

Perry Fletcher
Practice Lead - Data, Insight and Planning

John Montgomery
Practice Lead - Financial Services, Banking & Insurance

Holly Beeston
Practice Lead - Utilities, Housing, Engineering and Tech

Rebecca Harris
Recruitment Support Team Lead

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mail@douglas-jackson.com