Customer Services Director


The Hiring Manager was not confident that what he was looking for could be found. His confidence was also low due to a recent search campaign with another search firm not giving him the outcome that he desired, and so there was a lot of cautiousness around hiring this particular role.



Customer Experience Director EMEA

Consumer Goods

We were given an extremely tight brief for this role, and the one stipulation we knew was going to be a challenge, was the German language requirement, which was non-negotiable.



Sales Director


This scaling, category defining challenger brand have grand ambitions and are already experiencing 3x growth year on year through their D2C digital and partner channels.


Multi-Channel Strategy Director

Top 5 Insurer

At the time there were not many financial services organisations within General Insurance who had operated effectively in the digital space, in particular within robotics and automation, and so the talent pool available to take candidates from for this role, was potentially very limited.


Sales Director

B2B Utilities

Having worked on a number of campaigns for this client across Operational Contact Centre Leaders and Workforce Planning roles, Holly was approached by the HR Director and COO of this business to conduct a campaign for a newly created Sales Director post.



Customer Experience Director


The COO said at the end of the meeting that they were really excited about hiring their new Customer Experience Director now, whereas leading up to this meeting the Customer Experience ‘theory’ had gone a little cold as other business agendas had taken over. The search began



Head of Customer Services

Utilities - Consumer

We had previously worked with this Utilities provider and were approached by the Group HR Director to work with them again on an exclusive basis, for another critical new hire.


Operations Director B2B


Following the success of three retained searches for the Retail business and following a referral from the Chief Executive Officer, we had successfully placed some business critical hires across; Operations, Workforce Planning and Operational Support.


Meet the Team

Michelle Ansell

Managing Partner

01543 231071

Michelle started her career in general insurance joining The AA and becoming one of their youngest Insurance branch managers before moving into a recruitment career. With over 20 years experience supporting Consumer Centric businesses to identify, hire and attract diverse impactful leaders, Michelle still works with a portfolio of new and existing customers. Clients include; BT, Lyma, Squaretrade, Housekeep, Cymphony, Kiwi, LV=. Chair of the UK Business Awards, Judge and Chair of the UK CX Awards since 2010. Top 25 CX professionals 2020 and 2021.
C-suite, and senior leadership, retained search. Focused on consumer centric business, delivering high performance, diverse, impactful leadership in digitally native brands.

Hannah Louise Cox

Practice Lead - Executive Search

01543 231072

After a successful start in the mortgage sector in financial services, Hannah quickly made her way to a board level role of a £3m turnover business at just 26 years old. Prior to this Hannah worked for two start-up businesses, one who sold to Private Equity investors, and the other who sold to PE and then went through an IPO process to list on the London Stock Exchange. Hannah worked in financial services for 10 years before moving over to senior level recruitment and has spent the majority of her recruitment career at Douglas Jackson, where she now heads up the Executive Search Function. Hannah has won many accolades for her work serving the consumer and Customer Experience industry, including being ranked number 11 on the highly coveted Top CX Professional’s list by Customer Experience Magazine, and winner of a Gold Award at the 2019 UK Digital Experience Awards for ‘an outstanding contribution to judging’. Hannah is a trained practitioner in the two different types of behavioural profiling that Douglas Jackson offer.
C-suite, senior executive search, diversity & inclusion senior leadership, high growth, technology, engineering, large scale transformation, retained search.

Perry Fletcher

Practice Lead - Data, Insight and Planning

01543 231078

After graduating university Perry was the onsite Account Manager for Amazon before joining Douglas Jackson where he developed the Planning, Data, Insight and Analytics practice, working with clients including BT, British Gas, Fedex, Healthcare at Home, Serco, Baxi, Starling Bank...
Exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership across Data, Planning, Insight and Analytics.

Rebecca Lawrence

Managing Consultant and Head of Performance

01543 231079

With a MA in Business Sudies, Rebecca has a 20 year executive search and recruitment career across legal, consumer goods and more recently as Practice Lead for the Housing and Social Enterprise markets, Some of our successes include: leadership appointments at Karbon Homes, Sovereign Housing, Yarlington Housing, Metropolitan Housing.
Exclusively focused on housing and social enterprises delivering diverse and impact-full leadership and subject matter expert solutions.

John Montgomery

Practice Lead - Financial Services, Banking & Insurance

01543 231077

After leaving university John started his recruitment career in education before establishing the finance, insurance and banking practice. John has worked with many well established traditional brands, whilst also aiding start-up and scaling fintech, insuretech and payments business.
Exclusively focused on advancing financial services business, delivering, diverse impactful leaders for transformation, fintech, insuretech, banking, insurance and digital disruptors.

Holly Beeston

Practice Lead - Utilities

01543 231074

Holly started her recruitment career working across the engineering and manufacturing sector before establishing the Utilities practice for Douglas Jackson, covering sustainable clean energy, electric, water, B2B, brokers, gas and nucleur.
Focused on consumer and B2B utility businesses, experiencing high growth, transformation and change - delivering, diverse, impactful leadership, Gas, Energy, Electric, Green and Broker.

Rebecca Harris

Recruitment Support Executive

01543 231070

The rock that holds the team together providing first class support and research assistance. Rebecca has been an Executive Assistant and support executive within the recruitment industry for over 15 years.