customer service Archives - Douglas Jackson

customer service

19 March 2024
Published by Michelle Ansell on 19 March 2024
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The Chief Customer Officer – Who Are They and Do You Need One

One of the most significant contributions of a CCO is their ability to cultivate a customer-centric culture throughout the organization. By championing the importance of customer satisfaction, a CCO encourages every team, from marketing to product development, to prioritise the needs and preferences of customers.
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5 November 2020
Published by Douglas Jackson on 5 November 2020
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The UK National Contact Centre Conference 2020

This week I had the pleasure of attending the UK National Contact Centre Conference with the CCMA. This is a long standing commitment and much anticipated […]
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3 June 2020
Published by Douglas Jackson on 3 June 2020
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Searching For Excellence and Geisha Recruiters???

Searching for excellence; Japanese culture strives for perfection, the bullet train, the geisha, sushi chef....many people see recruitment as easy but to become an expert takes time......
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6 April 2020
Published by Douglas Jackson on 6 April 2020
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Accelerated Digital Transformations

Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the digital transformation space. A number of conversations […]
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21 February 2020
Published by Douglas Jackson on 21 February 2020
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The Future of The Contact Centre Conference

I attended The Future of the Contact Centre conference in London last week, and I must say, I came away from the event absolutely buzzing. A […]
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