Customers – Douglas Jackson


19 March 2024

Chief Customer Officer

The Power of Customer-Centric Leadership: Why Your Utilities Business Needs a Chief Customer Officer
13 April 2021

Jo Causon CEO Institute of Customer Service

We were delighted to welcome Jo Causon, Chief Executive Officer of Institute of Customer Service to the Impact Room.
5 November 2020

The UK National Contact Centre Conference 2020

This week I had the pleasure of attending the UK National Contact Centre Conference with the CCMA. This is a long standing commitment and much anticipated […]
24 July 2020

Basketball, Burgers and Resilient Leadership.

What does basketball and burgers have to do with resilient leadership? Learn more in this short article.
3 June 2020

Searching For Excellence and Geisha Recruiters???

Searching for excellence; Japanese culture strives for perfection, the bullet train, the geisha, sushi chef....many people see recruitment as easy but to become an expert takes time......
4 May 2020

The New Customer and Employee Landscape

What a few months, outside of the movies, I don’t think the majority of us could have ever planned or thought the country would be in […]
7 January 2020

Customer Experience Stars

The start of a New Year, we don’t know about you but it always brings about a time of self reflection, of improvement, of new beginnings, […]
28 October 2019

Voice Still King in Retail

I had the opportunity of attending a retail round-table event hosted by Ann-Marie Stagg and the CCMA in London last week, titled ‘The Future of Retail’. […]