28 June 2024
The part we play in continuous journeys and improvement of our workspace and our communities is critical in fostering a more diverse workforce and a safer place for everyone to be their true and authentic selves.
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- Pelican Business Services
- Performance Improvements
- Performance Management
- Performing CEO
- Perkbox
- Perry Fletcher
- persistance
- Personal Branding for Brits
- Personal development
- Personalisation
- Personalisation of the Customer Journey
- personalise customer service
- Petchatz
- Phil Andrerson
- Phil Coole
- Phil O'Sheil Operations Director ATOS
- Philippines Jobs Opportunities
- Phygital
- Pindrop
- Plantronics
- political landscape
- poly
- Potential
- PPF Heroes
- PPFCONF
- Premier Inn
- Premises
- Preparation for Interview
- Presentation of Data
- Pride
- Primeast
- Procter
- Productivity with AI
- Professional Planning
- Professional Planning Forum
- Professional Recruitment Consultant
- Professor Moira Clark
- Project Manager Recruitment Consutlants
- Promotions
- protection of your brand
- Proven Recruitment Consultants
- Pschometric Testing
- psychometric job evaluation
- public service digital awards
- Pusula Call Center
- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
- Raconteur
- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
- Reach for the Stars
- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
- recruiting
- Recruiting Competent Leaders
- recruiting experience
- Recruiting Great Candidates
- recruiting great talent
- recruiting remotely
- recruitment
- recruitment advice
- Recruitment Agency
- recruitment assessment tools
- recruitment change
- Recruitment Consultant
- recruitment consultant candidate experience
- Recruitment Consultant for Customer Experience
- Recruitment Consultants
- Recruitment Costs
- Recruitment Experience
- Recruitment for Insurance Leaders
- recruitment ideas
- Recruitment Industry Accolades
- Recruitment Industry Recognition
- recruitment is easy
- recruitment methods
- Recruitment of Directors
- recruitment services
- Recruitment solutions
- Recruitment specialist
- Recruitment Strategy
- Recruitment Testing
- recruitment tips
- Recruitment tools
- Recrutiment Agency
- Red Funnel
- Red Funnell
- Refinitiv
- relationship managers
- Relocating your Career Offshore
- remote management
- remote recruitment
- remote recruitment consultants
- remote working
- remoteworking onboarding
- remoteworking recruitment
- renewables
- Representation
- Research Director
- resilience
- resilience profiling
- resilient leader
- Resilient Leaders
- Resilient Leadership
- resilientleadership
- Resilitent Leaders
- resolver
- Resource Planning
- Resource Planning Analyst
- Resource Planning Awards
- resource planning consultant
- Resource planning Jobs
- Resource Planning Leader
- Resource Planning Leadership
- Resource Planning Manager
- Resource Planning Manager jobs
- resource planning recruitment
- resource planning talent
- Resource solutions
- resourcing
- Response
- restaurant associates
- Resurce Planning Analyst
- Retail Customer Experience
- retail customer service
- Retained REcruiter Academy
- Retained Recruitment not just for the C Suite
- Retained vs contingency
- retaining talent
- retention of new hires
- Retention tips
- retentionstrategies
- Revenue Growth
- Reward Recognition
- RHP
- Richard Abdy.
- Richard Brimble
- Richard Kenny
- Richard Lacey
- Richard Rowley
- Richard Sedley
- Richmond Housing Parnership
- Rishi Srivastava
- Riverbank Park Plaza
- Riverbank Plaza
- robots
- ROI with AI
- rountable
- royal bank of scotland
- Royal London
- Royal Mail
- Royal Sun alliance
- RS Components
- RSA
- Ryanair
- S club7
- Saas
- Sabio
- Sacrifice
- Sainsburys
- Sainsburys Bank
- Salaries in Customer Experience
- Salary Survey
- Sales
- Sales Training
- Sandra Peaston
- Sandy hennis FRGS
- Santander
- Sberbank
- Scheduling
- Scottish Water
- screening CV's
- Search & Selection
- Searchflow
- Searching For excellence
- Secrets for CEO
- Secure talent
- seek first to understand
- Segment
- select planning
- self help
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- selfcare
- Seren
- Severn Trent Water
- Shakespeare 400
- Sharon Maughan
- Shawcross Bank
- Shop Direct
- Shop Direct Group
- Silver award
- Simply Business
- Sir Ranulph Fiennes
- Sir Steve Redgrave
- Site Director
- Sitel
- skills for the future
- Skipton Building Society
- Sky
- Sky Bet
- Sky UK
- Skyes
- Skype interviews
- social customer care
- social customer experience
- social customer service
- Social Engagement
- Social Media
- Social Media Customer Enagement
- social networks
- social protection of brand
- Software as a service
- Solar Plants
- Solus Arc
- south africa
- Sparks Grove UK
- Speech Analytics
- SQ
- stability in an uncertain market
- staffordshire county council
- Stakeholder Interactions
- Standard Life
- Staples
- Star Wars
- Star Wars the Force Awakens
- startup
- startupdiversity
- startupfunding
- startups
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- Stefan Gilson
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- stephen r covey
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- Stratford Upon Avon
- Street food
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- success
- Successful CEO
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- successful induction programmes
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- SuccessfulCEO
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- sustainability
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- talent acquisition strategy
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- talent development
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- talentacquisition
- Tammy Martin Omni Channel Director
- Targetted recruitment
- Team GB
- Team Knowhow
- Team performance
- team work
- TeamDJ
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- Tech Mahindra
- Tele2
- Telefonica
- Telegraph
- Telemarketing
- Teleperformance Greece
- Teleperformance Russia
- Tempcover Ltd
- Tesco Bank
- Tesco Mobile
- Teviot Creative Ltd
- Thames Water
- the body coach
- The brewery
- The Brewery Venue
- The British Library
- The Co-Op
- The Customer Lifeguard
- The Daily Goat
- The English Spa
- The Forum
- The Forum online
- The Founder
- The Future of Insurance
- The future of retail
- The future of the Contact Centre
- The Future of the Contact Centre Conference
- the future of work in contact centres
- The Game of Thrones
- The Great Birtish Businesswoman Awards
- The Guardian
- The Holly Private Hospital
- The Ice Maiden Expedition
- The Independent
- the ivy
- The Ivy Harrogate
- the judge club
- The Last Dance
- the mad scientists
- The Majestic Harrogate
- The Majestic Hotel
- The Met Police
- The Method
- The new customer service and contact centre landscape
- The Perfect handshake
- The Pirate Castle
- The Pirates Castle
- The Share Centre
- The Voice
- The White company
- The Worlds Greatest Living Explorer
- then be understood
- therockabellas
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- Thinking Fast and Slow
- Thomson Reuters
- Three
- Three Ireland
- Three(3)
- Tim Routledge
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- Timpson
- Tobi
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- Tom Jones
- Top 10 Customer Experience Influencer
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- Top 25 Customer Experience Professional
- top blogs for 2014
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- toptips
- Training
- training delivery
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- transformation
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- Tripadvisor
- True Cost of recruitment
- truphone
- trust
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- trustedhousesitters
- TSB
- TSB Customer Experience
- TTEC
- TweakCV
- Twilio
- UCAS
- UK Customer Experience Awards
- UK Digital Experience Awards
- UK financial Experience Awards
- UK National Contact Centre Awards
- UK National Contact Centre Awards 2015
- UK National Contact Centre Awards 2017
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- UKDXAWARDS
- Ulster University
- Under representation
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- Universal Pictures
- UPC
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- User Experience
- Utilities
- Utilities Business Woman of the Year
- Utilities Customer Experience
- UX
- Valtech Limited
- Value Retail
- values
- Ventrica
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- Veripark
- Verizon
- Vertical Markets
- Vestel
- Vice President
- Vice President Digital Sales & Marketing
- Video applications
- Video Assessment Recruitment
- Video chat
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- video interviews
- Virgin Atlantic
- Virgin holidays
- Virgin Media
- Virgin Money
- Virgin Trains overall winner
- virtual coaching
- virtual hiring
- Virtual interviews
- virtual management
- virtual performance
- Virtual Reality
- virtual recruitment strategy
- vita student
- Vitality
- Vitality UK
- Vivid housing
- Vodafone
- Vodafone Chatbot
- voice biometrics
- voice of the Customer
- voice technology of the future
- Volkswagon Group Roadside Assistance
- vulnerability
- vulnerable customers
- waitrose
- Walking Dead
- warner bros
- Water
- Wealthify.com
- Web Chat
- Webchat
- Webhelp
- WebhelpUK
- webinar
- Wellbeing
- Wembley Stadium
- westminster bridge
- WFM
- what is the best recruitment
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Wilko
- Will.i.am
- winners
- Winning Teams
- Winning with Customer Experience
- Winning with CX
- wisdom
- Women in Utilities Network
- Women Leaders
- Worforce
- Workers of the future
- Workers Voice
- Workforce
- workforce management
- Workforce Optimisation
- Workforce Planning
- World Boxing Champion
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- Worst Customer Service
- WUN
- XLN Business
- YapiKredi
- Yotel
- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
27 June 2024
Published by Michelle Ansell on 27 June 2024
What is of importance to the Operational Support Director and the COO, whilst Operational Support functions now are doing much more in a modern business, AI, tools Tech, Analytics etc you might be surprised at what comes out top in this research
27 June 2024
Published by Michelle Ansell on 27 June 2024
What is a Resource Planning Director and Should You Hire one for your company? Video and more information inside.
27 June 2024
Operational Support functions are essential to running and effective and efficient operation, helping your business thrive. Find our why resource planning, insight and analytics roles are so crucial for your company and how to hire a good one
19 March 2024
Published by Michelle Ansell on 19 March 2024
Categories
- AI
- Board Careers
- CEO
- Chief Customer Officer
- Customer Experience
- Customer Experience ROI
- customer service
- Customer Service Industry
- Customer Strategy
- Douglas Jackson
- financial services
- Insurance
- Interviews
- Leadership
- Recruitment
- Recruitment Agency
- Retail
- Retained Recruitment
- Retained Search
- Talent Acquisition
- Talent Management
- Transformation/Change
- Utilities
One of the most significant contributions of a CCO is their ability to cultivate a customer-centric culture throughout the organization. By championing the importance of customer satisfaction, a CCO encourages every team, from marketing to product development, to prioritise the needs and preferences of customers.
19 March 2024
Published by Michelle Ansell on 19 March 2024
Chyrels career spans over two decades, marked by her transformative role as the Chief Operating Officer at One Housing and now as an Executive Leadership Consultant and Non-Executive Director for the NHS. Chyrel's dedication to fostering inclusive environments where every individual can thrive is not just commendable; it's a blueprint for how leadership can ignite systemic change.
19 March 2024
Published by Michelle Ansell on 19 March 2024
Whilst some organisation have seen a massive uptick in D&I Activity, others have seen diversity projects take a back seat
19 March 2024
Published by Michelle Ansell on 19 March 2024
“ABI data shows the urgent need for action in order to increase diversity in the insurance and long-term savings sector. Ethnicity, age, gender, ability, socioeconomic backgrounds, there is a need to boost the attractiveness of the industry to people of all backgrounds. The Black, Asian and minority ethnic employees make up 10% of those holding entry level positions. At Executive and Board level this drops to just 2%. Improving diversity needs to be seen as a major long-term programme of cultural change that is properly resourced, planned, measured, monitored and supported by senior leadership.”
19 March 2024
Published by Michelle Ansell on 19 March 2024
In the fast-paced world of insurance, the competition for top talent is fierce. Traditionally, hiring decisions have leaned heavily on a candidate's skills and experience. But what if there's a better way to identify and nurture exceptional talent? Today, let's talk about prioritising potential in insurance recruitment.