Douglas Jackson Archives - Douglas Jackson

19 August 2026

Published by Douglas Jackson on 19 August 2026

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Insurance Customer Experience Is an Operating Model Issue

In the ever-evolving landscape of the UK insurance industry, characterised by digital transformation, shifting customer expectations, and dynamic regulatory changes, the pivotal role of Chief Operating Officers (COOs) cannot be overstated. As stewards of operational efficiency, these executives are tasked with orchestrating processes that drive success to new heights.

9 April 2026

Portfolio Leadership Execuitve Search and Value Creation PE and Investment firms

Published by Michelle Ansell on 9 April 2026

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How to Position Yourself for Senior Roles, NED Opportunities and C-Suite Progression

Executive Career Services: How to Position Yourself for Senior Roles, NED Opportunities and C-Suite Progression

28 June 2024

Published by Michelle Ansell on 28 June 2024

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Celebrating Pride and Allies

The part we play in continuous journeys and improvement of our workspace and our communities is critical in fostering a more diverse workforce and a safer place for everyone to be their true and authentic selves.

27 June 2024

Published by Michelle Ansell on 27 June 2024

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A Deep Dive Into Top Priorities For Operational Support Leaders

What is of importance to the Operational Support Director and the COO, whilst Operational Support functions now are doing much more in a modern business, AI, tools Tech, Analytics etc you might be surprised at what comes out top in this research

27 June 2024

Published by Michelle Ansell on 27 June 2024

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Do I Need A Resource Planning Director

What is a Resource Planning Director and Should You Hire one for your company? Video and more information inside.

27 June 2024

Published by Michelle Ansell on 27 June 2024

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The Importance of Resource Planning, Analytics, and Customer Insight Roles

Operational Support functions are essential to running and effective and efficient operation, helping your business thrive. Find our why resource planning, insight and analytics roles are so crucial for your company and how to hire a good one

19 March 2024

Published by Michelle Ansell on 19 March 2024

The Chief Customer Officer – Who Are They and Do You Need One

One of the most significant contributions of a CCO is their ability to cultivate a customer-centric culture throughout the organization. By championing the importance of customer satisfaction, a CCO encourages every team, from marketing to product development, to prioritise the needs and preferences of customers.

19 March 2024

Published by Michelle Ansell on 19 March 2024

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Building Your Beach – Housing Association COO Insights

Chyrels career spans over two decades, marked by her transformative role as the Chief Operating Officer at One Housing and now as an Executive Leadership Consultant and Non-Executive Director for the NHS. Chyrel's dedication to fostering inclusive environments where every individual can thrive is not just commendable; it's a blueprint for how leadership can ignite systemic change.

19 March 2024

Published by Michelle Ansell on 19 March 2024

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Stop Losing Your Diverse Talent and What To Do About It

Whilst some organisation have seen a massive uptick in D&I Activity, others have seen diversity projects take a back seat