Dialler Manager

Job Ref: DJPF32116
Job Title: Dialler Manager
Location: Remote Working – Travel to South West
Salary: up to £45,000 per annum + benefits
Employment Type: Permanent

An exciting opportunity has arisen for a Dialler Manager to join an established organisation to help implement and run a Dialler system for a growing collections function.
Your main role will include managing multiple campaigns, ensuring the effective use and full compliance of the dialler and all other contact systems we use, planning, reporting and analysis to make sure that all team members are kept up to date with the relevant requirements on an ongoing basis.

Some other responsibilities include:
• Optimising revenue through delivery of innovative strategies
• Managing inbound and outbound campaigns including managing multiple campaigns, utilising predictive, preview and progressive dialling systems
• Analysing and reporting on dialler & contact data to inform strategic decisions.
• Developing and creating of new campaigns to deliver fair customer outcomes and business efficacy.
• Improving contact rate, talk-time and campaign productivity
• Ensuring contact strategy decisions remain compliant with regulations.

You will ideally have:
• Dialler systems management
• Training and coaching
• Creating business strategies to inform dialler planning
• Data manipulation within Microsoft Excel & SQL databases
• Impact analysis of data from contact systems
• Ideally the jobholder should have experience of an operational environment.

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Business Systems Analyst

Job Ref: DJPF32096a
Job Title: Business Systems Analyst
Location: Remote Working
Salary: up to £45,000 per annum + benefits
Employment Type: 10 month FTC

An exciting opportunity has arisen for a Business Systems Data Analyst to join an established organisation on a 10 month FTC.

Your main role will be to implement process and systems changes throughout the business. This will involve working with users across the business, identifying and documenting user requirements, producing specifications and testing implementations. You will also interpret data in order to provide strategic insights and develop the commercial potential of data.

• Support in planning and specifying systems implementations to improve processes and data capture/quality within the business.
• Design and undertake testing on system changes with a keen eye for accuracy and potential issues.
• Liaise with our IT function to understand system implementations and the impact of decisions made on functionality.
• Complete complex data analysis with a variety of purposes for the business, including increasing knowledge on the operation or customers. Making recommendations for improvements based on the results of analysis.
• Perform ad-hoc analysis of data in order to find the root cause of problems. Including thinking of new, inventive ways of using current available data to answer new questions.

You will ideally have:
• Experience with system implementations and designing & documenting processes.
• Experience of system test planning, testing and documentation.
• The ability to use MS Excel to an advanced level (including pivot tables and index match).
• Experience with quickly picking up a role in a new business or with new systems.
• A high level of numeracy and the ability to extract and analyse data from disparate systems.
• Ideally the jobholder should have experience of an operational environment.

We invite applications from individuals with a proven track record of developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Experience Communications Lead

Job Ref: DJJM32110
Role: Customer Experience Communications Lead
Location: Home Based
Salary: Up to 50k
Employment Type: Permanent

We are currently looking for an experienced customer engagement manager who will lead all customer journey communications and strategies across the business. Reporting directly to the Director of Sales & Marketing, this is a stand-alone role that will require you to work with key stakeholders across the business in order to develop and deliver the most effective communications to potential and existing customers.

Responsibilities:
• Managing the customer journey communications strategy throughout in-life processes
• Manage the format and structure of all customer communications.
• Identify and implement customer communications improvements.
• Working with various teams across the business to collate insight into challenges surrounding communications.
• Deliver communications which drive the brand and deliver the most positive customer outcomes by increasing contact and engagement.
• Work closely with compliance to ensure all communications adhere to the relevant rules and regulations
• Develop a range of communications materials to support the delivery of the key messages.

The person specification:
• Must be a self- starter and capable of managing own workload.
• An excellent communicator
• Be able to work under pressure.
• Translate strategies into technical plans.
• A key focus on delivering the best outcome for customers.

Essential skills:
• Experienced in developing and delivering fully integrated communication programmes
• Experience of evaluating effectiveness of journey customer communications.
• Must have experience in strategic creation, management, development and evaluation of high impacting customer journey communications
• Must have demonstrable experience as a communications leader with a good understanding of the wider communication context
• The ability to assimilate and analyse information quickly and accurately and to handle competing priorities and a challenging workload within a pressurised working environment

If you are interested in applying for this position, you will need to have a proven track record of Customer Experience management and improvement including journey mapping, analysing customer feedback data and complaints root cause analysis.
You must be an inspirational and people focused leader with credibility to influence change at a senior level.

We invite application from individuals with a proven track record at developing and delivering a
customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Customer Experience Insight and Optimisation

Job Ref: DJMA32091
Job Title: Head of Customer Experience Insight and Optimisation
Location: Flexible Location with travel to London
Salary: £75-85k dep on skills and experience
Employment Type: Permanent

Working for this fast growth regulated business, this is a pivotal role for an individual to lead on Customer Experience optimisation, designing and developing the customer journey.

In this highly visible role you will be the go to contact for internal and external partner stakeholders.
Owning the customer insight framework, voice of the customer and feedback solutions, you will work cross functionally to launch new products and solutions, whilst identifying pain points within existing customer journey to enhance and optimise the customer experience.

You will require excellent communication skills, and a proven track record delivering customer experience strategy, journey design and detailed insight and CX analysis, with a view to building best in class across both customer experience and service delivery.

For more information or a confidential discussion please contact us, or forward an application CV

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

This is not a job alert

You may have realised from the title but this is not a job alert….

We wanted to let you know that we are putting together various news and help articles which you can sign up for here

 

 

One of the articles we will be sharing is also one of the most popular questions and areas of advice we get asked on a daily basis.  What do you think about my CV, or any top tips on my CV?

We asked Nicola Callan, Career Coach from HR Boost for her thoughts and Nicola kindly wrote an article for Douglas Jackson and our community on Top Tips for CV writing.  If you follow the article and need a sounding board, then do let us know.  There is a short video, which can be viewed here.

 

 

The full post will be on it’s way to this week if you sign up here.

If you have a subject or would like some help and advice at this time, then please do contact us on 0345 620 9720, or mail@douglas-jackson.com

Hoping everyone is safe and well.  Speak soon.

TeamDJ