Sales Director

Job Ref: DJMA32087
Job Title: Sales Director
Location: London
Salary: £80-120k dep on skills and experience with a good bonus incentive plan
Employment Type: Permanent

This is a fantastic opportunity for a driven, aspirational sales professional to join this market differentiating business and take their growing product portfolio to new UK, US and or international markets.

This is an opportunity for an enthusiastic, driven sales professional to join this rapidly growing business in a senior role and to play a part in shaping their future growth and success.

Working across the wellness, luxury, beauty device, aesthetics and sports tech markets the Sales Director will lead all non-direct sales channel development.

Planning, forecasting and developing market opportunities across Professional; spa, clinics, hotels and leisure and other high-end ecommerce and or retail partnerships.

Previous experience of taking products to market, or developing new channels and or markets across the wellness, beauty device, sports tech and or aesthetics industry will be required.

For more information or a confidential discussion please contact us, or forward an application.CV

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Customer Experience Insight and Optimisation

Job Ref: DJMA32091
Job Title: Head of Customer Experience Insight and Optimisation
Location: Flexible Location with travel to London
Salary: £75-85k dep on skills and experience
Employment Type: Permanent

Working for this fast growth regulated business, this is a pivotal role for an individual to lead on Customer Experience optimisation, designing and developing the customer journey.

In this highly visible role you will be the go to contact for internal and external partner stakeholders.
Owning the customer insight framework, voice of the customer and feedback solutions, you will work cross functionally to launch new products and solutions, whilst identifying pain points within existing customer journey to enhance and optimise the customer experience.

You will require excellent communication skills, and a proven track record delivering customer experience strategy, journey design and detailed insight and CX analysis, with a view to building best in class across both customer experience and service delivery.

For more information or a confidential discussion please contact us, or forward an application CV

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Operations/Operations Director

Job Ref: DJMA32086
Job Title: Head of Operations/Operations Director
Location: London
Salary: £60-100k dep on skills and experience
Employment Type: Permanent

In this newly created position, the Operations Director will report to the CEO and take responsibility for building a world class operation for this rapidly growing business.

The Head of Operations will take responsibility for a small team across stock, logistics and fulfilment. The role will also be responsible for Customer Services, IT, Compliance, HR and Programme Management.

This is an opportunity for an enthusiastic, driven operations professional to join this rapidly growing business in a senior role and to play a part in shaping a market disruptor operation and delivery.

Working in the luxury goods, high end markets, service delivery and a true focus on delivering an excellent customer service throughout will be key.

Previous experience within an Operations Management or leadership role, working within cosmetics, beauty devices, luxury goods, ecommerce or skincare will be required.

For more information or a confidential discussion please contact us, or forward an application.CV

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer On-Boarding Manager

Job Ref: DJKG32102
Job Title: Customer On-Boarding Manager
Location: Cambridgeshire (mix of home and office working)
Salary: £50k (plus some great company benefits)
Employment Type: Permanent

Working for an innovative, fast paced, health tech client with a startup methodology, this amazing forward-thinking company is looking to expand their team and are hiring for a Customer On-boarding Manager to join their organisation.

Responsibilities include:
• Creating on-boarding strategies and leading the change activities to improve customer and employee experience
• To lead and enable new processes and technology to deliver innovation and new ways of working
• Implement new operational capabilities to deliver continuous improvement
• To work across cross-functional teams and design and embed new agile practices
• To have outstanding stakeholder management experience

The ideal candidate will have experience within onboarding the customer, continuous improvement, operational excellence and customer experience with a natural confidence and gravitas to work alongside its peers for this global digital brand. You will need to have digital or e-commerce experience and ideally work and have worked various projects within the customer and consumer centric space. If you are highly motivated with a passion for driving operational change, then please get in touch.

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Billing Manager

Job Ref: DJRL32085
Job Title: Billing Manager
Salary: up to £40,000 per annum plus benefits
Location: Redhill, Surrey (Agile Hybrid Working Option)
Employment Type: Permanent

We are partnered with a growing Utilities business in Surrey who are looking to hire an experienced Billing Manager to join their organisation.

Reporting into the Head of Department, the Billing Manager is accountable for managing the end to end metering and billing processes, including:
• Overall Customer Satisfaction and SLA Adherence
• Metering programme and campaigning
• Managing the billing journey and incumbent processes
• Process exceptions management
• Facilitating the workforce management and planning team through accurate and timely reporting for all billing and mail schedules and campaigns.

Responsibilities will include but not limited to:
• Support and motivate Team Leaders and subsequent teams in order to provide a first-class customer service; resolving all possible enquiries first time.
• Working collaboratively with colleagues across the business at all levels to ensure the service operates successfully for our customers.
• Manage and coach high quality performance.
• Advocate and communicate business change effectively.
• Take ownership for team performance and drive through actions in order to maintain, streamline and improve service.
• Identify trends in performance, creating new initiatives and sharing continuous improvement concepts with the Service Improvement function.
• Ensuring that key department processes are regularly analysed and reported, enabling any gaps or process failures to be identified, interrogated and improved to avoid further failure and cost.
• Actively managing and administering the metering programme and campaigns and the billing schedules, inclusive of exemptions management and mailing processes.

You will ideally be:
• Aware of Contact Centre and Operation of systems, processes and procedures.
• A proven leader who can execute operational best practice to achieve service excellence.
• Experienced of managing team leaders and their team of advisors in a contact centre environment.
• Experienced in revenue control.
• Experienced in billing processes and management.

In addition to these main duties employees are required to approach their role with a ‘can do’ attitude and strive to deliver the very best for customers and colleagues at all times.

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Field Operations

Job Ref: DJHC4310
Job Title: Head of Field Operations
Location: South East with national travel
Salary: Up to £90k salary plus benefits
Employment Type: Permanent

I am looking for a talented Head of Field Operations for a global organisation. This role will involve significant UK travel.

You will take operational responsibility of the field based service team, embedding a ‘sales through service’ culture and driving Customer Experience aligned to the brand ethos and values.

Responsibilities:
• Manage a field based team of approx. 150FTE located across the UK
• Aligning the performance of service operation to provide maximum Customer Experience outputs
• Embedding a sales through service culture and creating additional revenue streams for the business
• Be accountable for the performance of the field based operation ensuring efficiencies are maximised
• Significant Employee Engagement facilitating new performance, Customer and commercial strategy delivery

Key requirements and behaviours:
• Demonstrable experience of successfully motivating and engaging field based teams across large geographical areas (national would be an advantage)
• Experience embedding and driving behaviours that are aligned to brand values
• Proven ability of driving large teams to maximise revenue and promoting the identification of sales opportunities
• Experience of successfully leading and motivating operational teams significantly increasing Employee Engagement
• Customer centric having spent significant time contributing to company-wide customer agendas and advocating Customer Experience excellence
• Extremely performance focused
• Strong commercial acumen
• A driver of change
• Peoples person being able to effectively build credible relationships at all levels
• Continuous improvement mindset
• Continuously striving for excellence

If you are interested in applying for this position, you will need to have a proven track record of managing diverse field based teams in a customer service environment in very customer centric cultures.

You will need credibility to influence change at a senior level and be very performance and outcome driven. Experience working for a branded organisation is a must due to the realignment to the brands ethos and values.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

This is not a job alert

You may have realised from the title but this is not a job alert….

We wanted to let you know that we are putting together various news and help articles which you can sign up for here

 

 

One of the articles we will be sharing is also one of the most popular questions and areas of advice we get asked on a daily basis.  What do you think about my CV, or any top tips on my CV?

We asked Nicola Callan, Career Coach from HR Boost for her thoughts and Nicola kindly wrote an article for Douglas Jackson and our community on Top Tips for CV writing.  If you follow the article and need a sounding board, then do let us know.  There is a short video, which can be viewed here.

 

 

The full post will be on it’s way to this week if you sign up here.

If you have a subject or would like some help and advice at this time, then please do contact us on 0345 620 9720, or mail@douglas-jackson.com

Hoping everyone is safe and well.  Speak soon.

TeamDJ