Business Development Director/Sales Director

Job Ref: DJKG32125
Job Title: Business Development Director/Sales Director
Location: Home working (with occasional travel)
Salary: £80k to £100k (plus bonus car allowance, healthcare)
Employment Type: Permanent

This is a fantastic opportunity for an experienced Business Development/Sales Director with a focus on critical pre-procurement activities for major and/or strategic important key opportunities for my clients Customer Service sector. You will report into the Capture Director and will be working closely with the Bid Director and other functions within the Customer Service arena.

This Business Development Director/Sales Director role will lead on the development of key opportunities from conception of new business and rebid through to Gate 2 handing over a detailed capture plan to the bidding team. This role will play a major role in the shaping and development of the relevant sectors business development pipeline for opportunities at least 1-5 years in advance or procurement. Customer Service exit pipeline targets at value of £1.1Bn.

Responsibilities but not limited to:
• Manage the bid qualification process to identify key sector opportunities
• Look at key opportunities mostly being those that are >£50m TCV and are strategic opportunities in the context of the Customer Services growth plans
• Manage and be responsible for developing all key opportunities to Gate 2 in the company’s governance
• Create and develop client relationships including up to C-suite
• Support effective account management for clients whose contacts are 2-3 years from expiry and to ensure effective handover of bid projects for key opportunities to the sector Bis Director

If you are interested in applying for this position, my client is looking for 5 plus years’ experience of strategic business development, ideally within Customer Services/BPO. You must be able to demonstrate experience working with the public and private sector clients, industry consultants and influencers. An APMP member or qualification in Miller Heiman Strategic Selling are both desirable but not essential. This is a great opportunity with a large well-established organisation that prides itself on its vision and values.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Bid Director

Job Ref: DJKG32124
Job Title: Bid Director
Location: Home working (with occasional travel)
Salary: £80k to £100k (plus bonus car allowance, healthcare)
Employment Type: Permanent

This is a fantastic opportunity for an experienced Bid Director with proven experience and leadership in directing and managing multi service operations as part of the Business Development Team and in collaboration with sales teams, commercial, legal teams to name a few. You will report into the Capture Director.

This Bid Director role, will be responsible for the ownership of opportunities from Gate 2 through the bid lifecycle to typically Gate 5 although there will be instances when involvement pre-Gate 2 and post Gate 5 are required.

Responsibilities but not limited to:
• To identify resource requirements, forms and leads multi-disciplinary teams
• To lead on opportunities up to and including £50m annual contract value via a range of transaction vehicles such as framework, market test, benchmarking, supply chain and subcontractor to name a few
• Work in partnership with the Capture Director to develop a sustainable pipeline
• To led bid teams through competitive assessment, solution and pricing strategy

If you are interested in applying for this position, my client is looking for 5 plus years’ experience of senior bid management ideally within Customer Services/BPO. You must be able to show proven success in winning highly complex, large, competitively tenders opportunities showing experience in negotiating, closing and handing over to the operational team. This is a great opportunity with a large well-established organisation that prides itself on its vision and values.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Experience Communications Lead

Job Ref: DJJM32110
Role: Customer Experience Communications Lead
Location: Home Based
Salary: Up to 50k
Employment Type: Permanent

We are currently looking for an experienced customer engagement manager who will lead all customer journey communications and strategies across the business. Reporting directly to the Director of Sales & Marketing, this is a stand-alone role that will require you to work with key stakeholders across the business in order to develop and deliver the most effective communications to potential and existing customers.

Responsibilities:
• Managing the customer journey communications strategy throughout in-life processes
• Manage the format and structure of all customer communications.
• Identify and implement customer communications improvements.
• Working with various teams across the business to collate insight into challenges surrounding communications.
• Deliver communications which drive the brand and deliver the most positive customer outcomes by increasing contact and engagement.
• Work closely with compliance to ensure all communications adhere to the relevant rules and regulations
• Develop a range of communications materials to support the delivery of the key messages.

The person specification:
• Must be a self- starter and capable of managing own workload.
• An excellent communicator
• Be able to work under pressure.
• Translate strategies into technical plans.
• A key focus on delivering the best outcome for customers.

Essential skills:
• Experienced in developing and delivering fully integrated communication programmes
• Experience of evaluating effectiveness of journey customer communications.
• Must have experience in strategic creation, management, development and evaluation of high impacting customer journey communications
• Must have demonstrable experience as a communications leader with a good understanding of the wider communication context
• The ability to assimilate and analyse information quickly and accurately and to handle competing priorities and a challenging workload within a pressurised working environment

If you are interested in applying for this position, you will need to have a proven track record of Customer Experience management and improvement including journey mapping, analysing customer feedback data and complaints root cause analysis.
You must be an inspirational and people focused leader with credibility to influence change at a senior level.

We invite application from individuals with a proven track record at developing and delivering a
customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

This is not a job alert

You may have realised from the title but this is not a job alert….

We wanted to let you know that we are putting together various news and help articles which you can sign up for here

 

 

One of the articles we will be sharing is also one of the most popular questions and areas of advice we get asked on a daily basis.  What do you think about my CV, or any top tips on my CV?

We asked Nicola Callan, Career Coach from HR Boost for her thoughts and Nicola kindly wrote an article for Douglas Jackson and our community on Top Tips for CV writing.  If you follow the article and need a sounding board, then do let us know.  There is a short video, which can be viewed here.

 

 

The full post will be on it’s way to this week if you sign up here.

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Hoping everyone is safe and well.  Speak soon.

TeamDJ