Digital Marketing Manager

Job Ref: DJHC4289
Job Title: Digital Marketing Manager
Location: South East / London
Salary: Up to £35k salary + 5% bonus
Employment Type: Permanent

I am looking for an innovative and independent Digital Marketing Manager to work with an organisation that plays a huge part in combatting global climate change issues!

Responsibilities:
• Be the organisations digital and publishing guru, focused on digital Project Management and content development and providing a thorough understanding of stakeholder needs, future trends, and principles of user experience
• To support transformation and modernisation of the digital capacity of the organisation and its network, working closely with external stakeholders and colleagues to build the organisations engagement through digital platforms and solutions development and utilisation
• Enhance the digital brand while increasing visibility, reach and audience engagement
• Manage and leverage data and audience insight to deliver a targeted, satisfying and optimised Customer Experience
• Support commercialisation of existing and new services, particularly through identifying, developing and implementing digital solutions that leverage and strengthen the customer proposition
• Plan and deliver new ways to communicate and collaborate utilising digital platforms
• Grow the organisation’s passion and commitment for digital and social media using an awareness of emerging trends and best-practices, a keen eye for online engagement opportunities, and a knack for generating insight-driven and exciting content across a range of channels
• Better integrate work programmes, products and communications across all channels including web, social media, events, CRM, print and media

Key behaviours and requirements:
• A background in digital marketing
• Brand advocate
• Passionate about the global climate crisis
• Passionate about customers and providing a great customer experience
• Ability to build strong relationships and influence people
• Driven and results orientated

If you are interested in applying for this position, you will need to have a proven track record in a Digital Marketing department, engaging with and retaining consumers across digital channels.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager/Senior Sales/Telesales Manager

Job Ref: DJKG1295
Job Title: Contact Centre Manager/Senior Sales/Telesales Manager
Location: Luton/Bedford/Dunstable
Salary/OTE: £38k to £45k basic – OTE £50k to £60k
Employment Type: Permanent

This is a fantastic opportunity for an experienced Contact Centre Manager/Sales Manager or Telesales Manager to join an outstanding market leading organisation.
This is an opportunity to join an established company that has a presence UK wide. As a Contact Centre Manager/Sales Manager/ Telesales Manager, you will manage a telesales team of around 25 people and have up to 2 to 3 team leaders as direct reports.

This role reports into the Managing Director and you will be part of a growing organisation that has be established since the 1930’s.

As the Contact Centre Manager/ Sales Manager/Telesales Manager, some of your responsibility will be to:

• Manage, lead and coach a team of telesales people
• Demonstrate good communication and be able to support the team with direction and motivation
• Look at and implement quality of the calls and outcomes
• Recruit and onboard new recruits along with team development and retention
• Deliver team and individual KPIs
• Create new ideas for team incentives

If you are interested in applying for this position, you will need to have a passion for delivering exceptional sales leadership and management within a contact centre or telesales environment and be commercially focused to deliver consistently against sales and operations goals. Experience within the estate agency or property market is an advantage but not essential.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Complaints Team Manager

Job Ref: DJJM1230
Job Title: Complaints Team Manager
Job Location: Midlands
Salary: 30K – 35k
Employment Type: Permanent

Reporting to the Contact Centre Manager, this complaints management role is within an exciting and diverse company within a high growth and competitive market sector.

The post-holder will play a pivotal role in the management of a complaints team, the ability to lead by example and engage with the team offering coaching and development is essential.

You will own the full end to end journey of a complaint, looking at process, policy and procedure to enhance the customer experience and use root cause analysis to understand trends in complaints working closely with departmental managers to fix the operational flaws.

Some of the responsibilities will include:
• Lead a team of assessors, to maximise performance and deliver on all service levels
• Support and develop team members to continuously develop the skillset to achieve on required service levels
• Take appropriate steps to maintain and adhere to quality standards and processes
• To consistently review both operational practices and procedures to effectively develop and improve the processes in this area.
• Ensure that the team demonstrate proficiency and competency in all types of assessment quality checking
• Develop a strong relationship with all stakeholders working together to stop any further repetitions for complaints

The ideal candidate will be self-motivated, with a significant coaching and development skillset, with a professional and ethical approach to delivering targets. Individuals who can demonstrate success within a target driven capacity, with first-hand experience within a regulated environment may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Team Manager

Job Ref: DJKG1294
Job Title: Team Manager
Location: Harlow
Salary: £30-32k base + bonus + bens
Employment Type: Permanent

An opportunity for an experienced Team Manager to join this well-established organisation, working in a high touch, quality led customer service function. This business will be undergoing significant transformation and change and you will play a key part in enabling, coaching and developing your team to adapt and thrive to deliver an exceptional customer service.

This is a key role within this organisation. The main remit for this role is to manage the day to day delivery of customer service in a high volume, changing environment, helping implement change and transformation, and up skilling your advisors to develop a truly multi skilled team.

As a hands-on Team Manager you will be great with people and the development, growth and engagement of your team. Through 121’s and coaching, you will help the team thrive and adapt to deliver a great customer experience.

Where necessary you will deal with any escalated issues for both the team management and customer complaints.

• Provide direct line leadership and management of the team
• Empower the team through training and development and execute outstanding customer service
• Help implement and support short and long term change plans whilst ensuring quality standards and continuous improvement is delivered
• Working closely with internal and external stakeholders

The team will be working 8am to 8pm on a 6 day working week, so some shifts and flexibility will be required to ensure the hours are covered with your colleagues.

We are looking for a strong experienced Team Manager/Team Leader, within a customer service environment. An individual with a great deal of people and customer skills.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Manager

Job Ref: DJPF1272
Job Title: Resource Planning Manager
Location: Dorset, South West
Salary: Up to £35,000 + Benefits
Employment Type: Permanent

An exciting opportunity has arisen for a Resource Planning Manager who is responsible for leading a team of resource planners to deliver the operational plan ensuring SLAs and KPIs are achieved. If you are an experienced Resource Planning specialist with experience of leading a team and looking for a new and exciting role then is for you.

Some of the Responsibilities include:
• Manage and support a team of technical expert direct reports
• Stakeholder management at all levels including TL, Ops Managers, Site Heads, L&D, HR and Data teams
• Understand the Month Ahead plan, taking necessary actions to deliver the required resource profile to deliver results
• Own the Week Ahead process and statement, reviewing performance month to date and re-forecasting performance for the rest of the month, taking actions to optimise output
• Complete the monthly planning cycle through ownership of the Day Ahead and real time process to deliver service level and income
• Manage shrinkage thresholds, yearly/monthly/weekly/daily, to deliver required resource
• Manage real time call performance and delivery of agreed service levels, making resource changes to optimise call performance

If you are interested to apply:
• 3 years resource planning, scheduling and real time management experience with a proven track record in managing and optimising WFM systems.
• Line management and people development experience
• Full understanding of business targets with focus on delivering commercial results
• Intermediate Excel skills
• Excellent stakeholder engagement

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Data Analyst

Job Ref: DJEM1011
Job Title: Data Analyst
Location: Staffordshire
Salary: up to £32,000 plus & Benefits
Employment Type: Permanent

This is an excellent opportunity for two experienced Data Analysts to join a well-established Customer and Marketing team based in Staffordshire. They are looking for someone who is an expert in their field in order to enable understanding of the entire customer experience.

Responsibilities include:
• Analysis of customer and marketplace research to ensure that opportunities are identified, presented and developed
• Interpret consumer insight and analytics
• Working closely with the BI team and all internal stakeholders to identify opportunities for data drive decision
• Contribute to the development and enhancement of sales through the identification and presentation of appropriate recommendations

Experience required:
• In-depth experience in analysing data, and clearly communication actionable insights to stakeholders
• Knowledge and understanding of data manipulation tools and techniques
• Analytical skills
• Ability to handle multiple projects and workloads to deadline and a fast-paced environment
• Good communication skills

Overall, someone that has come from an analytical background who still has the communication skills to be able to deliver their findings across to board.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Complaints Team Manager

Job Ref: DJJM1227
Job Title: Complaints Team Manager
Job Location: Midlands
Salary: 30K – 32k
Employment Type: Permanent

Reporting to the Head of Legal and Claims, this management role is with an exciting and diverse company within a high growth and competitive market sector. The post-holder will play a pivotal role in the resolution of escalated customer complaints and ultimately the on-going success of the complaints operation, effectively delivering robust and compliant service success.

Some of the responsibilities will include:
• Lead a team of escalations assessors, to maximise performance and deliver on all service levels
• Support and develop team members to continuously develop the skillset to achieve on required service levels
• Take appropriate steps to maintain and adhere to quality standards and processes
• To consistently review both operational practices and procedures to effectively develop and improve the processes in this area.
• Ensure that the team demonstrate proficiency and competency in all types of assessment quality checking

The ideal candidate will be self-motivated, with a significant coaching and development skillset, with a professional and ethical approach to delivering targets. Individuals who can demonstrate success within a target driven capacity, with first-hand experience within a regulated environment may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.