MI Analyst

Job Ref: DJPF32127
Job Title: MI Analyst
Location: Essex (2 – 3 days a week)
Salary: up to £33,000 per annum + benefits
Employment Type: Permanent

An exciting opportunity has arisen for a MI Analyst to join an established organisation.

This role is at the crossroads of MI & BI where the successful applicant will need to be comfortable creating new reports but will also need to maintain and expand long standing datasets within the business.

Some other responsibilities include:
• Aligning and streamlining systems and processes – The scope of the MI team recently expanded to cover the entire business, as a result there are multiple systems and processes in place
• Developing an extensive suite of holidays reporting
• Be able to design, create and update operational MI suites
• Customer behaviour analytics

You will ideally have:
• Advanced Excel skills – VBA

Ideally the jobholder should have experience of an operational environment.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Service Manager

Job Ref: DJRL32120
Role: Customer Service Manager
Location: Derbyshire
Salary: Between £38,000 – £45,000 + Bonus + Contributory Pension + Generous Holiday entitlement
Employment Type: Permanent

Our client is a FTSE 100 company who is looking to recruit an experienced Customer Service Manager for a business committed to delivering excellent customer service across a multichannel customer contact operations.

As Customer Service Manager, you will inspire your team to ensure that they deliver an exceptional customer experience while meeting challenging performance targets.
This role is full time office based at their office in Derby.

The role will include:
• Ensuring that the teams deliver an excellent customer service and operate with a customer centric mindset.
• Ensuring that the teams deliver against challenging performance targets.
• Responsibility for training and coaching all staff including team leaders.
• Ensuring all teams are providing an outstanding experience across multiple contact channels including; voice, social and self-serve channels.
• Coaching, motivating and inspiring the team to optimal customer service.
• Keeping up to date with statutory and regulatory requirements and guidance.

The ideal candidate will have:
• Extensive experience of working in a Customer Centric related role with proven success in delivering customer satisfaction.
• Substantial experience of successfully leading, developing and motivating teams particularly in a changing environment.
• Proven experience of delivering performance improvements through the appropriate use of people, process and technology channels in a fast paced environment.
• Experience of working in a customer operational focused area and an understanding of an operational delivery environment.
• Experience of working with multichannel and digital technologies.

Personal Qualities
• Ability to think objectively.
• Ability to analyse data.
• Great customer, stakeholder and colleague engagement skills.
• Exceptional leadership skills.
• Ability to respond positively to fast changing business needs.
• Ability to embrace and implement new technologies.

Benefits include; Generous holiday entitlement, annual bonus scheme and car allowance. Excellent contributory pension scheme, flexible benefits scheme, a share purchase scheme and free parking.

If you would be interested in applying for this role, you will be an inspirational leader who can motivate and coach others to deliver a great customer experience, have excellent customer service skills and be used to driving and embedding effective change and transformation.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.
Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Service Manager

Job Ref: DJRL32121
Role: Customer Service Manager
Salary: Between £38,000 – £45,000 + Bonus + Contributory Pension + Generous Holiday entitlement
Location: Shrewsbury, Shropshire
Employment Type: Permanent

Our client is a FTSE 100 company who is looking to recruit an experienced Customer Service Manager for a business committed to delivering an excellent customer service across a multi channel customer contact operations.

As Customer Service Manager, you will inspire your team to ensure that they deliver an exceptional customer experience while meeting challenging performance targets.
This role is full time office based at their office in Shrewsbury.

The role will include:
• Ensuring that the teams deliver an excellent customer service and operate with a customer centric mindset.
• Ensuring that the teams deliver against challenging performance targets.
• Responsibility for training and coaching all staff including team leaders.
• Ensuring all teams are providing an outstanding experience across multiple contact channels including; voice, social and self-serve channels.
• Coaching, motivating and inspiring the team to optimal customer service.
• Keeping up to date with statutory and regulatory requirements and guidance.

The ideal candidate will have:
• Extensive experience of working in a Customer Centric related role with proven success in delivering customer satisfaction.
• Substantial experience of successfully leading, developing and motivating teams particularly in a changing environment.
• Proven experience of delivering performance improvements through the appropriate use of people, process and technology channels in a fast paced environment.
• Experience of working in a customer operational focused area and an understanding of an operational delivery environment.
• Experience of working with multichannel and digital technologies.

Personal Qualities
• Ability to think objectively.
• Ability to analyse data.
• Great customer, stakeholder and colleague engagement skills.
• Exceptional leadership skills.
• Ability to respond positively to fast changing business needs.
• Ability to embrace and implement new technologies.

Benefits include; Generous holiday entitlement, annual bonus scheme and car allowance. Excellent contributory pension scheme, flexible benefits scheme, a share purchase scheme and free parking onsite.

If you would be interested in applying for this role, you will be an inspirational leader who can motivate and coach others to deliver a great customer experience, have excellent customer service skills and be used to driving and embedding effective change and transformation.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

This is not a job alert

You may have realised from the title but this is not a job alert….

We wanted to let you know that we are putting together various news and help articles which you can sign up for here

 

 

One of the articles we will be sharing is also one of the most popular questions and areas of advice we get asked on a daily basis.  What do you think about my CV, or any top tips on my CV?

We asked Nicola Callan, Career Coach from HR Boost for her thoughts and Nicola kindly wrote an article for Douglas Jackson and our community on Top Tips for CV writing.  If you follow the article and need a sounding board, then do let us know.  There is a short video, which can be viewed here.

 

 

The full post will be on it’s way to this week if you sign up here.

If you have a subject or would like some help and advice at this time, then please do contact us on 0345 620 9720, or mail@douglas-jackson.com

Hoping everyone is safe and well.  Speak soon.

TeamDJ