Events – Executive Leadership Education and Learnings

Self Development, self-awareness, self-regulation, a growth mindset, resilience, agility, motivation, emotional intelligence, social intelligence…

As highly effective customer led leaders, CEO’s CCO’s COO’s and HR Directors, our ability to learn and develop, to flex and grow is critical to our ongoing success.

We spend 100% of our time networking; talking with like minded peers and professionals,sharing thoughts, ideas, insight and best practice across the customer landscape.

This gives us an opportunity to take what is important to you and develop insight, articles, reports, events, webinars and virtual collaboration platforms, which allow you the opportunity to learn from and share best practice.

We regularly attend industry and leadership events and conferences, and are valued members and judges of many of our industry awards programmes and best practice bodies.

We will post any events and recording links to recent events here, we hope you can join us in our future collaborations and that you find this content useful.

Elke Edwards of Ivy House, helps organisations turn the talent of today into tomorrows leaders. Join us to learn more in this live event.


Watch our recent live session on ‘Effective Leadership of a Hybrid Flexible Workforce’ with Leadership Coach Nicola Callan

Watch the recording of our session ‘How To Be More Successful With Non-Voice Communication with ‘The Face Whisperer’ Adrianne Carter


Register for our next live event with special guest Pascal Bornet. ‘Top Voice in Tech 2019’ on How to utilise Digital Automation and AI for a highly effective Customer Experience



Watch the recording of our free live event; Customer Vulnerability Support in partnership with Citizen Advice Bureau.  

We run a number of monthly virtual collaboration meetings as a platform for you to network, discuss and learn with your peers from across your market or community.  If you would like a free invitation to our next online meeting, please email us at

Planning Leaders Network Virtual Collaboration Meetings for Operational, Field and Resourcing Leaders and Subject Matter Experts across WFM and planning

The Customer Director Network, A Virtual Collaboration Meeting for CEO’s COO’s CCO’s and Customer focused leaders

The Utilities Leaders Network: Virtual Collaboration and meetings for senior leaders and subject matter experts across the Utility sector

Other events and activities:



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