Team Leader (Night Shift – 4 on/ 4 off)

Job Ref: DJHC4303
Job Title: Team Leader (Night Shift – 4 on/ 4 off)
Location: Midlands
Salary: Up to £30k (pro rata’d to a 35 hour week) + £5k shift allowance
Employment Type: Perm

I am looking for an innovative and independent Team Leader, that can manage customer service agents through change, and take ownership of the team, making decisions in the absence of senior staff.

Although this is a Night Shift role – this is structured on a 4 on and 4 off basis!

In return for effectively taking your team on a huge transformational journey, you will receive a real investment from the company into your future, through industry relevant qualifications!!

• Operational Leadership and day to day management of the night shift team (15FTE)
• Drive customer centric change within the team, promoting this across the rest of the business
• Evangelise customer experience excellence internally and externally
• Use insight and MI to collaboratively drive customer experience and performance
• Identify training needs and then coach and mentor your team in line with the business culture and objectives

Key behaviours:
• A strong Team Manager who can both manage and lead from the front
• Customer centric and somebody who always looks for the best customer outcomes
• Resilient through periods of transformation, and able to take customer service agents on a journey
• Independent and prefers working using autonomy

If you are interested in applying for this position, you will need to have a proven track record of working in a contact centre environment, in a management capacity.

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified.
We will not be able to enter in to any discussions or offer any assistance regarding sponsorship.

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Location, Midlands, Salary, £30,000 - £40,000
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