Sales Director

Job Ref: DJMA32087
Job Title: Sales Director
Location: London
Salary: £80-120k dep on skills and experience with a good bonus incentive plan
Employment Type: Permanent

This is a fantastic opportunity for a driven, aspirational sales professional to join this market differentiating business and take their growing product portfolio to new UK, US and or international markets.

This is an opportunity for an enthusiastic, driven sales professional to join this rapidly growing business in a senior role and to play a part in shaping their future growth and success.

Working across the wellness, luxury, beauty device, aesthetics and sports tech markets the Sales Director will lead all non-direct sales channel development.

Planning, forecasting and developing market opportunities across Professional; spa, clinics, hotels and leisure and other high-end ecommerce and or retail partnerships.

Previous experience of taking products to market, or developing new channels and or markets across the wellness, beauty device, sports tech and or aesthetics industry will be required.

For more information or a confidential discussion please contact us, or forward an application.CV

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Customer Experience Insight and Optimisation

Job Ref: DJMA32091
Job Title: Head of Customer Experience Insight and Optimisation
Location: Flexible Location with travel to London
Salary: £75-85k dep on skills and experience
Employment Type: Permanent

Working for this fast growth regulated business, this is a pivotal role for an individual to lead on Customer Experience optimisation, designing and developing the customer journey.

In this highly visible role you will be the go to contact for internal and external partner stakeholders.
Owning the customer insight framework, voice of the customer and feedback solutions, you will work cross functionally to launch new products and solutions, whilst identifying pain points within existing customer journey to enhance and optimise the customer experience.

You will require excellent communication skills, and a proven track record delivering customer experience strategy, journey design and detailed insight and CX analysis, with a view to building best in class across both customer experience and service delivery.

For more information or a confidential discussion please contact us, or forward an application CV

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Operations/Operations Director

Job Ref: DJMA32086
Job Title: Head of Operations/Operations Director
Location: London
Salary: £60-100k dep on skills and experience
Employment Type: Permanent

In this newly created position, the Operations Director will report to the CEO and take responsibility for building a world class operation for this rapidly growing business.

The Head of Operations will take responsibility for a small team across stock, logistics and fulfilment. The role will also be responsible for Customer Services, IT, Compliance, HR and Programme Management.

This is an opportunity for an enthusiastic, driven operations professional to join this rapidly growing business in a senior role and to play a part in shaping a market disruptor operation and delivery.

Working in the luxury goods, high end markets, service delivery and a true focus on delivering an excellent customer service throughout will be key.

Previous experience within an Operations Management or leadership role, working within cosmetics, beauty devices, luxury goods, ecommerce or skincare will be required.

For more information or a confidential discussion please contact us, or forward an application.CV

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

MI Analyst

Job Ref: DJPF32106
Job Title: MI Analyst
Location: North West with home working
Salary: up to £32,000 per annum + benefits
Employment Type: Permanent

An exciting opportunity has arisen for an MI Analyst to join a fast-paced and evolving business who are going through extensive change and innovation. As an MI Analyst you will have the responsibility to innovate, create and develop high quality new MI in the form of reports, dashboards and businesses intelligence.

Responsibilities:
• Accountable for developing suites of key MI reports, dashboards and business intelligence
• Accountable for key interactions with Senior Operations from a stakeholder and service review
• Accountable for Developing reporting into automated formats using SQL, Power BI, VBA and Advanced Excel
• You will work with other departments to analyse customer behaviour and campaign performance, providing insight to inform business decision making
• Lead on implementation of reporting standardisation projects
• Provide a consultative approach to assessing and delivering MI solutions throughout the business
• Ensuring we’re using the latest industry best practices to improve/update our methodologies

You will ideally have:

• Experience with SQL queries
• Experience with VBA and Microsoft Excel (advanced)
• Experience with data Visualisation Tools (PowerBI Advantageous)
• Ability to operate and work at Advanced level report writing
• Experience of Stakeholder Management at a senior level

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.
Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Senior MI Analyst

Job Ref: DJPF32105
Job Title: Senior MI Analyst
Location: North West with home working
Salary: up to £35,000 per annum + benefits
Employment Type: Permanent

An exciting opportunity has arisen for a Senior MI Analyst to join a fast-paced and evolving business who are going through extensive change and innovation. As a Lead/Senior MI Analyst you will have responsibility to innovate, create and develop high quality new MI in the form of reports, dashboards and businesses intelligence.

Responsibilities:
• Accountable developing suites of key MI reports, dashboards and business intelligence
• Accountable for key interactions with Senior Operations from a stakeholder and service review
• Accountable for Developing reporting into automated formats using SQL, Power BI, VBA and Advanced Excel
• You will work with other departments to analyse customer behaviour and campaign performance, providing insight to inform business decision making
• Lead on implementation of reporting standardisation projects
• Provide a consultative approach to assessing and delivering MI solutions throughout the business
• Ensuring we’re using the latest industry best practices to improve/update our methodologies

You will ideally have:

• Experience with SQL queries
• Experience with VBA and Microsoft Excel (advanced)
• Experience with data Visualisation Tools (PowerBI Advantageous)
• Ability to operate and work at Advanced level report writing
• Experience of Stakeholder Management at a senior level

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

MI Support Analyst

Job Ref: DJPF32104
Job Title: MI Support Analyst
Location: North West with home working
Salary: up to £26,000 per annum + benefits
Employment Type: Permanent

An exciting opportunity has arisen for an MI support Analyst to join a fast-paced and evolving business who are going through extensive change and innovation. As an MI Analyst you will have the responsibility to innovate, create and develop high quality new MI in the form of reports, dashboards and businesses intelligence.

Responsibilities:
• Accountable developing suites of key MI reports, dashboards and business intelligence
• Accountable for key interactions with Senior Operations from a stakeholder and service review
• Accountable for Developing reporting into automated formats using SQL, Power BI, VBA and Advanced Excel
• You will work with other departments to analyse customer behaviour and campaign performance, providing insight to inform business decision making
• Lead on implementation of reporting standardisation projects
• Provide a consultative approach to assessing and delivering MI solutions throughout the business
• Ensuring we’re using the latest industry best practices to improve/update our methodologies

You will ideally have:

• Microsoft Excel (advanced)
• Reporting experience
• Ability to operate and work at Advanced level report writing
• Experience of Stakeholder Management at a senior level

We invite applications from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer On-Boarding Manager

Job Ref: DJKG32102
Job Title: Customer On-Boarding Manager
Location: Cambridgeshire (mix of home and office working)
Salary: £50k (plus some great company benefits)
Employment Type: Permanent

Working for an innovative, fast paced, health tech client with a startup methodology, this amazing forward-thinking company is looking to expand their team and are hiring for a Customer On-boarding Manager to join their organisation.

Responsibilities include:
• Creating on-boarding strategies and leading the change activities to improve customer and employee experience
• To lead and enable new processes and technology to deliver innovation and new ways of working
• Implement new operational capabilities to deliver continuous improvement
• To work across cross-functional teams and design and embed new agile practices
• To have outstanding stakeholder management experience

The ideal candidate will have experience within onboarding the customer, continuous improvement, operational excellence and customer experience with a natural confidence and gravitas to work alongside its peers for this global digital brand. You will need to have digital or e-commerce experience and ideally work and have worked various projects within the customer and consumer centric space. If you are highly motivated with a passion for driving operational change, then please get in touch.

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Capacity Planning Analyst

Job Ref: DJPF32100
Job Title: Capacity Planning Analyst
Location: North West with home working
Salary: up to £38,000 per annum + benefits
Employment Type: Permanent

An exciting opportunity has arisen for a Resource Planning Analyst to join a fast-paced and evolving business who are going through extensive change and innovation. You will be pivotal in the efficient running of the business by employing planning methodologies to create an optimal fit of resource to workload demands for both front and back office environments.
You will be required to develop and maintain multi-channel capacity planning model(s) that support current and future business needs.

Working as part of the Planning team, you will be required to:
• Develop, populate and maintain a detailed short and medium planning model (Capacity Plan) for Operations, ensuring plans, forecasts and schedules
• Ensure all supply and demand drivers are captured and incorporated into the Capacity Plan
• Develop recruitment, training and attrition plans through the Capacity Planning process,
• Constantly monitor and propose effective shift patterns to match business requirements, optimising performance of all Enquiries teams and maximising agent satisfaction by providing flexible options.
• Monitoring of month on month performance and updating of capacity planners with works volumes
• Managing medium term planning recommendations such as calculating overtime requirements, producing service level recovery plans

You will ideally have:
• A track-record & passion for data and interpretation, motivated by continuous improvement
• Strong communication and organisation skills
• Advanced Excel skills
• Experience in data analysis roles with experience in demand and capacity planning
• Experience with forecasting and quantitative modelling and scenario analysis
• Experience of working with WFM tools

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.
Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Billing

Job Ref: DJRL32094
Job Title: Head of Billing
Location: West Midlands
Salary: £50,000 – £60,000 per annum + package (Dependant on Experience)
Employment Type: Permanent

We are currently partnered with a highly regulated business based in the heart of the Midlands who are looking to introduce a Head of Billing into their team.
This is a fantastic opportunity for someone with experience in the billings, collections and debt recovery space to take responsibility for the design and delivery of a well-respected and trusted business’ strategic approach to their recovery of income.
Working as part of a collaborative and friendly team, you will have the opportunity to spearhead the credit and collections strategy and identify new and creative ways to recover revenue.

Responsibilities will include:
• This position will require you to be responsible for a multi-million pound budget covering labour costs and working with Third Party Collectors and you will be responsible for delivering cash collected targets.
• Being part of a strong leadership team within a growing and evolving income and collections function that are looking to improve their performance through the development of a culture of continuous improvement.
• Supporting the business’ medium-term plan, you will be developing and delivering an Income and Debt strategy through the readiness of processes and service teams to deliver these strategies effectively.
• Working closely with the Exec teams and peers in the Senior Leadership Team to develop and execute effective collections and income activity.
• Seeking and analyse data from a variety of sources to support decisions and to align others with the organisation’s overall strategy.
• Taking an entrepreneurial and creative approach to developing new and innovative ideas that will stretch the operation and push the boundaries within the industry.
• Effectively balancing the desire/need for broad change with an understanding of how much change the operation is capable of handling, to create realistic and tangible goals and implementing plans that are achievable and ultimately successful.

You will ideally:
• Have held a senior operations role leading collections activity in a complex and growing business.
• Bring a commercially minded approach; either having had P&L responsibility or you will be able to demonstrate strong commercial acumen.
• Have a background in credit control and debt management – ideally with some income maximisation experience.
• Have the ability to lead and motivate teams of senior people to deliver excellent results.
• Have experience in collections activities, ideally within Utilities or Financial Services – specifically in income generation and debt collection best practice.
• Be able to manage day to day performance whilst supporting and leading group wide change.
• Show proven ability to set and manage strategic goals.
• Have managed multiple complex and interlinked operational functions.
• Have consistently overachieved against targets, in a fast paced growing organisation.
• Have strong stakeholder management skills, with an ability to influence outcomes.

If you’re in the Billings, Credit, Collections or Debt space, are of influencing nature and have the ability to confidently define strategic plans, then this could be just the role for you. The team are a pleasure to work with and the culture and values of this organisation enforce a strong workforce and a team that have excellent retention rates at all levels.

This is a rare opportunity that has arisen with a business who are strengthening their team and are offering an opportunity to be a huge part of the next phase of their growth.

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Billing Manager

Job Ref: DJRL32085
Job Title: Billing Manager
Salary: up to £40,000 per annum plus benefits
Location: Redhill, Surrey (Agile Hybrid Working Option)
Employment Type: Permanent

We are partnered with a growing Utilities business in Surrey who are looking to hire an experienced Billing Manager to join their organisation.

Reporting into the Head of Department, the Billing Manager is accountable for managing the end to end metering and billing processes, including:
• Overall Customer Satisfaction and SLA Adherence
• Metering programme and campaigning
• Managing the billing journey and incumbent processes
• Process exceptions management
• Facilitating the workforce management and planning team through accurate and timely reporting for all billing and mail schedules and campaigns.

Responsibilities will include but not limited to:
• Support and motivate Team Leaders and subsequent teams in order to provide a first-class customer service; resolving all possible enquiries first time.
• Working collaboratively with colleagues across the business at all levels to ensure the service operates successfully for our customers.
• Manage and coach high quality performance.
• Advocate and communicate business change effectively.
• Take ownership for team performance and drive through actions in order to maintain, streamline and improve service.
• Identify trends in performance, creating new initiatives and sharing continuous improvement concepts with the Service Improvement function.
• Ensuring that key department processes are regularly analysed and reported, enabling any gaps or process failures to be identified, interrogated and improved to avoid further failure and cost.
• Actively managing and administering the metering programme and campaigns and the billing schedules, inclusive of exemptions management and mailing processes.

You will ideally be:
• Aware of Contact Centre and Operation of systems, processes and procedures.
• A proven leader who can execute operational best practice to achieve service excellence.
• Experienced of managing team leaders and their team of advisors in a contact centre environment.
• Experienced in revenue control.
• Experienced in billing processes and management.

In addition to these main duties employees are required to approach their role with a ‘can do’ attitude and strive to deliver the very best for customers and colleagues at all times.

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.