Sales Director

Job Ref: DJMA32087
Job Title: Sales Director
Location: London
Salary: £80-120k dep on skills and experience with a good bonus incentive plan
Employment Type: Permanent

This is a fantastic opportunity for a driven, aspirational sales professional to join this market differentiating business and take their growing product portfolio to new UK, US and or international markets.

This is an opportunity for an enthusiastic, driven sales professional to join this rapidly growing business in a senior role and to play a part in shaping their future growth and success.

Working across the wellness, luxury, beauty device, aesthetics and sports tech markets the Sales Director will lead all non-direct sales channel development.

Planning, forecasting and developing market opportunities across Professional; spa, clinics, hotels and leisure and other high-end ecommerce and or retail partnerships.

Previous experience of taking products to market, or developing new channels and or markets across the wellness, beauty device, sports tech and or aesthetics industry will be required.

For more information or a confidential discussion please contact us, or forward an application.CV

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Capacity Planning Analyst

Job Ref: DJPF32100
Job Title: Capacity Planning Analyst
Location: North West with home working
Salary: up to £38,000 per annum + benefits
Employment Type: Permanent

An exciting opportunity has arisen for a Resource Planning Analyst to join a fast-paced and evolving business who are going through extensive change and innovation. You will be pivotal in the efficient running of the business by employing planning methodologies to create an optimal fit of resource to workload demands for both front and back office environments.
You will be required to develop and maintain multi-channel capacity planning model(s) that support current and future business needs.

Working as part of the Planning team, you will be required to:
• Develop, populate and maintain a detailed short and medium planning model (Capacity Plan) for Operations, ensuring plans, forecasts and schedules
• Ensure all supply and demand drivers are captured and incorporated into the Capacity Plan
• Develop recruitment, training and attrition plans through the Capacity Planning process,
• Constantly monitor and propose effective shift patterns to match business requirements, optimising performance of all Enquiries teams and maximising agent satisfaction by providing flexible options.
• Monitoring of month on month performance and updating of capacity planners with works volumes
• Managing medium term planning recommendations such as calculating overtime requirements, producing service level recovery plans

You will ideally have:
• A track-record & passion for data and interpretation, motivated by continuous improvement
• Strong communication and organisation skills
• Advanced Excel skills
• Experience in data analysis roles with experience in demand and capacity planning
• Experience with forecasting and quantitative modelling and scenario analysis
• Experience of working with WFM tools

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.
Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Customer – Risk & Governance

Job Ref: DJKG32076
Role: Head of Customer – Risk & Governance
Location: Swindon (mix of office and home working – need to be in commutable distance to the office)
Salary: £85k to £120k (plus outstanding benefits and holidays)
Employment Type: Permanent

We are currently hiring for an experienced Head of Customer – Risk and Governance to join an established organisation that will lead the Credit and Collections, enabling evolution and transformation.

Working in a newly created role, this is a fantastic chance to create and grow a customer journey, process and improvement and control the Risk and Governance with an operational and continuous improvement focus. This organisation provides an autonomous opportunity to work with internal stakeholders to revolutionise the way that the business develops their strategic approach to risk and governance within each department.

Working as part of a dynamic leadership team, responsibilities include:
• Ability to lead the thinking within the customer, risk, and governance business unit, to agree and deliver priorities for continuous change, risk mitigation, quality assurance and control and governance.
• Ownership, development and implementation of improvement, risk mitigation and control and quality assurance for the credit risk and collections operations.
• Monitoring the compliance and embedding of any improvements required
• Defining, monitoring and managing the quality assurance approach and continuous improvement.
• Ensuring sustainable customer journeys are in place that assure consistent fair customer outcomes and enable business efficiency.
• Delivering efficacy within journeys and supporting greater customer self-serve resolution.
• Provide expert input and guidance for campaigns, new initiatives, and systems changes / implementation from an operational or credit risk perspective.
• Delivery of committed benefits associated with credit strategy changes.
• Leading the thinking for Collections on the development and priorities as we build out our customer journeys.
• Working collaboratively with a wide number of stakeholders ensuring prioritisation and delivery of materially impacting projects within the collection’s lifecycle.
• Support the P&L commitments though business change.
• Responsible for business readiness that enables benefit realisation.
• Ownership of the collection risk and control self-assessment and the prioritisation and mitigation of actions with the full support of operations.
• Accountable for local risk and control reporting, understanding and improvement.
• You will need to show experience and knowledge of customer journey management and continuous improvement in an agile environment.
• Success in a senior change management role within a complex organisation environment.
• Embedding sustainable customer-focused change initiatives.
• Creating risk frameworks, culture, and mechanisms.
• Proven SQL/SAS experience.
• Results orientated with focus on customer outcomes, mitigation of credit losses and benefit realisation.
• Influential communicator with ability to build strong relationships with stakeholders across technical, operational and project teams.
• Experience of managing contacts and 3rd parties to ensure delivery of commercial and customer outcomes.
• Experience of budget, forecasting management, P&L management, and accountability.

The successful person will need to be comfortable working cross functionally and be able to collaborate and influence a wide number of stakeholders both internally and externally. This is a broad and impactful role and needs someone who can think and lead strategically and is comfortable leading transformation.

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.