Customer Support Team Leader (Contact Centre)

Job Ref: DJKG32122
Job Title: Customer Support Team Leader (Contact Centre)
Location: Stoke-on-Trent (Hybrid working model)
Salary: £28k (plus 33% shift allowance uplift and outstanding bonus and benefits)
Employment Type: 12 month FTC maternity cover (Shift Patterns)

This is a fantastic opportunity for an experienced Customer Support Team Manager or Customer Support Team Leader to join an innovative and forward-thinking digitally led organisation. You will manage a team of up to 20 customer service agents.

This role requires you to be able to work closely with the Customer Service Operations Manager and you will be responsible for delivering and monitoring the day to day responsibility of the team.

Responsibilities:
• Take ownership and responsibility for delivering exceptional customer service
• Review and analyse performance and KPI’s with relevant key stakeholders
• Develop the team focusing on key motivators to enhance the team and individual achievements and success
• Work collaboratively with all members of the team and the wider organisation

If you are interested in applying for this position, then you will need to have managed a team within a contact centre setting and have some experience of workforce planning. They are looking for someone who is passionate about delivering exceptional customer service as well as being a strong influencer with a collaborate leadership style.

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Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.