Resource Planning Analyst

Job Ref: DJPF1316
Job Title: Resource Planning Analyst
Location: Hampshire / Wales
Salary: Up to £30,000 + benefits
Employment Type: Permanent

This is a newly created position within an exciting and progressive company. Coming in as a specialist in real-time and scheduling you will take over responsibility for monitoring and reacting to all aspects of a live contact centre across inbound/outbound calls and back office with involvement across scheduling and short-term forecasting.

You will be responsible for ensuring the optimal performance of the live environment and take ownership of the scheduled activities to make sure operational plans and measures run smoothly.

From a technology perspective you will need to demonstrate experience working with Work Force Management / Contact Centre software.

This is the perfect opportunity for anyone looking to push forward their career within real-time as with the expansion of the department in the future you will be in prime position to take up a senior role within the team.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Analysts

Job Ref: DJPF1315
Job Title: Resource Planning Analysts
Location: North West
Salary: Up to £30,000 base, pension, benefits.
Employment Type: Permanent

We are looking for a number of Resource Planning Analysts in the North West.

Working within a growing digital services business, they are looking to become an industry leader.

As a Resource Planning Analyst, you will play an integral part in the team and help your colleagues to deliver performance improvements across forecasting, planning, scheduling, on a real-time, daily, weekly and monthly basis.

Working with the WFM tool you will have the opportunity to develop and further your career, whilst making a real impact in the delivery of reliable and excellent customer service.

If you have experience of Workforce Management, Resource Planning and Contact Centre metrics and you want to work in an environment that will help you develop and grow in a business that is rapidly growing, this role might be for you.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.