Dialler Manager

Job Ref: DJPF32116
Job Title: Dialler Manager
Location: Remote Working – Travel to South West
Salary: up to £45,000 per annum + benefits
Employment Type: Permanent

An exciting opportunity has arisen for a Dialler Manager to join an established organisation to help implement and run a Dialler system for a growing collections function.
Your main role will include managing multiple campaigns, ensuring the effective use and full compliance of the dialler and all other contact systems we use, planning, reporting and analysis to make sure that all team members are kept up to date with the relevant requirements on an ongoing basis.

Some other responsibilities include:
• Optimising revenue through delivery of innovative strategies
• Managing inbound and outbound campaigns including managing multiple campaigns, utilising predictive, preview and progressive dialling systems
• Analysing and reporting on dialler & contact data to inform strategic decisions.
• Developing and creating of new campaigns to deliver fair customer outcomes and business efficacy.
• Improving contact rate, talk-time and campaign productivity
• Ensuring contact strategy decisions remain compliant with regulations.

You will ideally have:
• Dialler systems management
• Training and coaching
• Creating business strategies to inform dialler planning
• Data manipulation within Microsoft Excel & SQL databases
• Impact analysis of data from contact systems
• Ideally the jobholder should have experience of an operational environment.

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

MI Analyst

Job Ref: DJPF32106
Job Title: MI Analyst
Location: North West with home working
Salary: up to £32,000 per annum + benefits
Employment Type: Permanent

An exciting opportunity has arisen for an MI Analyst to join a fast-paced and evolving business who are going through extensive change and innovation. As an MI Analyst you will have the responsibility to innovate, create and develop high quality new MI in the form of reports, dashboards and businesses intelligence.

Responsibilities:
• Accountable for developing suites of key MI reports, dashboards and business intelligence
• Accountable for key interactions with Senior Operations from a stakeholder and service review
• Accountable for Developing reporting into automated formats using SQL, Power BI, VBA and Advanced Excel
• You will work with other departments to analyse customer behaviour and campaign performance, providing insight to inform business decision making
• Lead on implementation of reporting standardisation projects
• Provide a consultative approach to assessing and delivering MI solutions throughout the business
• Ensuring we’re using the latest industry best practices to improve/update our methodologies

You will ideally have:

• Experience with SQL queries
• Experience with VBA and Microsoft Excel (advanced)
• Experience with data Visualisation Tools (PowerBI Advantageous)
• Ability to operate and work at Advanced level report writing
• Experience of Stakeholder Management at a senior level

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.
Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Senior MI Analyst

Job Ref: DJPF32105
Job Title: Senior MI Analyst
Location: North West with home working
Salary: up to £35,000 per annum + benefits
Employment Type: Permanent

An exciting opportunity has arisen for a Senior MI Analyst to join a fast-paced and evolving business who are going through extensive change and innovation. As a Lead/Senior MI Analyst you will have responsibility to innovate, create and develop high quality new MI in the form of reports, dashboards and businesses intelligence.

Responsibilities:
• Accountable developing suites of key MI reports, dashboards and business intelligence
• Accountable for key interactions with Senior Operations from a stakeholder and service review
• Accountable for Developing reporting into automated formats using SQL, Power BI, VBA and Advanced Excel
• You will work with other departments to analyse customer behaviour and campaign performance, providing insight to inform business decision making
• Lead on implementation of reporting standardisation projects
• Provide a consultative approach to assessing and delivering MI solutions throughout the business
• Ensuring we’re using the latest industry best practices to improve/update our methodologies

You will ideally have:

• Experience with SQL queries
• Experience with VBA and Microsoft Excel (advanced)
• Experience with data Visualisation Tools (PowerBI Advantageous)
• Ability to operate and work at Advanced level report writing
• Experience of Stakeholder Management at a senior level

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.