Hannah, thank you for your help with this search, I was very impressed by the speed at which you pulled together the candidate list and more importantly the quality of the candidates.
It was also excellent to get consistently good candidate feedback on the support that you gave them through the process.

Board member, Utilities Org.

Kerry was my recruiter for my new role and having been in the industry myself I know how tough the recruitment business can be. Throughout the process she was amazing, its a fine line between keeping the client and the candidate happy and she managed it perfectly. Her attention to detail, keeping me informed and managing a long notice period was exceptional. I would highly recommend Kerry to anyone who is looking for a role or is a client looking for recruitment support. First class, honest and manages expectation sensationally. Well Done :-).

Nikki, Head of Customer Experience

Michelle, I would really like to leave a bit of feedback for you: I have worked with a lot of recruiters but you were the one that stood out. Your speed in responding and your open communication was very refreshing and supportive. I hope that there will be an opportunity to work together in the future. Thank you so much

Nina, Head of Customer Service

I have never felt like just another recruitment applicant. Perry got in touch only when he knew of a role that would be a great match for me, and something i would definitely be interested in.
Perry is intuitive and gets to know your personality, rather than solely match on what is on paper!
I love my new job, and yes it was highlighted to me by Perry! I couldn’t have asked for a better matched career step. Thanks again Perry!

Mimosa, Professional Solutions Consultant

“I have known Hannah for a number of years and I have found her to be really approachable and professional. Hannah has helped me make a number of career decisions and she is always available for advice and updates on what is happening in my Industry. I would recommend Douglas Jackson for any recruitment needs either as an employer or an individual thinking about making a career move”

Alex, Head of Contact Centre

We have placed a number of roles this year with Anna and DJ. The thing I like about the team is that they really get to understand your business and what skills and values are important to you when finding a candidate . They are great at keeping you up to date with progress and ensuring you are not spending hours looking at CV’s . I would recommend Anna and DJ team to help you with any form of recruitment. They are a great team that work to understand you and your business.

Jo, Contact Centre Director

Perry is a great head hunter. Perry is able to find the right candidate for employers matching the desired skills and profile to the most suited position seeker. I have always found Perry very professional in his communication keeping me up to date with vacancies, application progress and feedback when necessary.

Ahmed, Strategy and Resource Management Planning

With regards to the process, once I had the details for the interviews it was very smooth, with nothing sticking out that I would give as feedback to improve. It was easy, done in my time and was flexible.
With regards to my interactions with yourself before, during and after going through the process, they were great!

Early on in our conversations you were clear about what the options where, what the role was, supportive throughout. Very flexible working around the role I was in, making yourself available later in the days to fit my hours in my current role and this was great.

There were some issues with logging in to the on boarding tool, these were resolved pretty quickly and the support you gave me to make sure the link between us and HR was great, meaning this was painless in fairness to any issues. All in all a great experience with little issue and would happily work with you and Douglas and Jackson again should I be looking for a role.

Barry, Operations Manager, Brand Development and Trainer

Great process as well as flow in communication and relationship allowing me to secure opportunities with great clients. I highly recommend Rebecca

Tyrese, Brand Development and Trainer

It has been an absolute pleasure getting Kerry’s support in my search for the right job.

She knows what you need and what you are looking for and will try and find you the right position. Her dedication, support, her follow up after interviews and even after getting the job is unique.

She is totally dedicated to what she does, and she does it excellently.

Monica, Partner Support Manager

I worked with Rebecca very recently to secure my current Customer Experience position.

Throughout the entire process, she was a refreshingly friendly and encouraging. I didn’t need to wait for updates, as Rebecca was prompt and informative, helping to manage my expectations throughout. Most importantly, she was focussed on making the right match for both employee and employer, making astute observations and applying them to the process. I would happily recommend Rebecca, for a personal yet professional recruitment service.

Ashley, Customer Experience Manager

I have worked with Rebecca now for almost a year. Although we are a business that concentrates heavily on direct source meaning we very rarely use recruitment agencies unless there is a necessity I have found Rebecca a breath of fresh air. Out of the many agencies I have dealt with it is refreshing to deal with a recruitment professional that follows company processes, respects our business, and listens and understands intently to our requirements before providing candidates that are exactly on the money. Rebecca has recently placed a candidate with us who was everything we were looking for. I highly recommend Rebecca to any prospective clients looking for a reliable recruitment professional that is able deliver quality candidates. I have no doubt she will continue to deliver excellent customer service to all of her clients.

Jay, Talent Acquisition Partner

When Emily first contacted me about a role she was recruiting for, despite the position being well within my abilities; I’d had limited experience in the sector Digital, Change and Technology (DCT), where the job was positioned in. The DCT was clearly a departure from my previous sectors I had worked in and I doubted my fit. Despite this, she took the time to understand my experience, skills, my needs and invited me to answer four questions, an opportunity to showcase my abilities, which I took full advantage of.

Throughout the process, she was professional all the way through, keeping me updated on progress and feedback. I have had a lot of experience with recruiters as a Hiring Manager and as a job seeker and I find Emily’s approach, manner and attitude a breath of fresh air. This is in comparison to some other big recruiter brands that can treat you very differently, as a Hiring Manager and as a job seeker.

In summary, I unequivocally recommend Emily for your job searching or candidate seeking requirements.

Alistair, Head of Projects

Had the pleasure of interacting with John on a potential role. Avery impressive individual.
Well organised, manages your expectations, extremely focussed and knowledgeable. All wrapped up in a pleasant manner. Great guy.

Nigel, Operations Manager

Kerry is by far one of the best agents that I’ve worked with. She is very professional and proactive with the whole recruiting process.
Highly recommended!

Kon, Customer Service Manager Retail

I have been working with Emily over the last 2 months in my search for a new career opportunity. I would like to see that Emily has been very proactive in her communication on potential opportunities which fit my skill set and experience. As someone who is looking for a new job. It is critical to have a highly professional recruiter who is considerate to your needs by maintaining regular communications on the status of applications and the next steps. Emily fulfils the role in a highly effective and approachable manner. I have to say that this is not the case with all recruiters.

Paul, Process Improvement Consultant

Working with Emily has been refreshing. She is an effective communicator who listens just as much as she speaks. Taking time to understand drivers and requirements really make her behaviours stand out

Oliver, Senior Business Improvement Manager

I contacted Perry via LinkedIn for a new job opportunity in or around my local area, Perry explained an opportunity within driving distance that was a direct step forward in my career, he was informative and knowledgeable about the role and those I would be working with. After the initial interview stage Perry continued to be supportive even after I had started at my new role. He did not under or over sell the opportunity and I can only thank him for his hard work, there is no one else I would recommend over him

Kieran, Planning and Forecasting Analyst

“Hannah, Allow me to formally say thank you to all the help and support you have provided to me in last 6 months when I was job hunting.
Most recruiters do not pick up your phone if you are not shortlisted and on the other hand you always kept me informed, guided me professionally where it was important and you were always on the other end of phone when I needed to speak you.
A Friend in need is a friend indeed. Similarly, in my most trying time, you were a great professional who always looked after my interests as a candidate. May God Bless you and grant you every success!

Prashant, Head of Customer Service
Prashant, Head of Customer Service

“I am very impressed with Hannah at Douglas Jackson. She is probably the most professional and competent head-hunter I have worked with. She consistently demonstrated dedication and professionalism in her support and advice. Hannah had a perfect understanding of the role, and was able to translate it into effective interview preparation. She is serious about her work and an extremely good communicator who works to support both the client and the candidate. Highly recommended !”

Ralf, Director of Customer Experience, Europe

“Douglas Jackson (DJ) provide an executive search service. They spend time understanding your career aspirations and personal drivers. As opportunities become available DJ inform you of the position and discuss whether this would be a good match. From my experience the selection, interview and follow up have been outstanding with DJ being professional at all times, providing details of the process, interview arrangements, supporting preparatory information and keen to follow up with the candidate and client.

Key to the success of DJ is their ability to quickly establish a relationship built on trust with the candidate and client. In this way DJ are hugely successful in matching the candidate to the most appropriate opportunities and clients.

I’d definitely recommend DJ to colleagues and other organisations.”

Andrew, Head of Customer Services

“As a contact centre manager specialising in customer service, I have had to engage many recruitment firms as both a client and a candidate.

Having recently been placed in a role by Michelle at Douglas Jackson, I can honestly say that I have never encountered an individual, or company so in tune with the needs and intricacies of recruiting for the Contact Centre Industry

Michelle immediately understood my experience and suggested roles that perfectly suited my needs.

During the recruitment process she was always on hand to offer advice, guidance and feedback whilst promoting my strengths and skills to potential employees. Michelle also went the extra mile by securing me tickets to industry events as a guest of Douglas Jackson in order to provide networking and learning opportunities, this would later prove to be a crucial part of securing my placement with a Multi-National Company.

I would recommend any Contact Centre Executives looking to further their career to trust Douglas Jackson to find the right job for them.

Marc, Contact Centre Manager

“Lorraine helped me secure my current role and I couldn’t be happier! Throughout our relationship and the recruitment process I found Lorraine to be professional, thorough, quick to respond and supportive. She took time to understand my skills and capabilities but equally, what I wanted from a role and an employer. I really enjoyed working with Lorraine and would thoroughly recommend her and Douglas Jackson to others. Thanks Lorraine.”

Tracy, Head of Customer Service

“The whole experience from start to finish of being contacted by Stuart Brown from Douglas Jackson was pleasant, professional, appropriate and productive.

Originally I was contacted for a role that I initially rejected. Thinking nothing more of it a few weeks later Stuart Brown contacted me again. This time it was to inform me of an alternate position with the same client. This was far better suited to me and my circumstances at the time and so I began the journey of recruitment with Douglas Jackson.

Along the way it was evident that Stuart had listened carefully to my circumstances and was able to represent his client to me with clarity and candour. As expected I was provided with a documented job description, furthermore Stuart clearly knew his client and had understood this position well and was able provide me with valuable and insightful information about the client’s goals and strategy. He was able to paint a picture of a rewarding and energetic culture, with values that encouraged me to consider this role as a good match for my personal circumstances and values.

At each stage Stuart kept in contact and most strikingly of all when he said he would thereby keeping his promises, managing my expectations and keeping me appropriately informed about interviews etc, allowing me to feel comfortably prepared for each stage. After successful interviews he also demonstrated diligence and providing ongoing support for me and his client with follow up calls ensuring a smooth recruitment transition.

Overall I can comfortably recommend Stuart Brown and Douglas Jackson to any candidate or client looking for their next assignment or to fill their vacancies respectively. The Douglas Jackson approach to understanding their client and candidate needs, conducting searches and communicating with their client and candidates embodies professionalism – amongst the highest I have known.”

Russell, Business Improvement Manager

“I have currently had the pleasure of working with Lorraine Dufty.

I have been in contact with many agencies whilst looking for a new role and have found many people to behave in an unprofessional manner, so when I come across a person who behaves is such a professional manner, I think it’s only right for them to be congratulated. Lorraine is a very competent member of your team and I have enjoyed working with her.”

Hayley, Client Relationship Manager

“Thanks so much for overseeing the process so efficiently- I will definitely recommend your services to my colleagues”

Charlotte, Resource Planning Professional

“I love dealing with you Hannah, you make everything very easy and uncomplicated :o”

Karen, Recruitment and Training Manager

“Many thanks to Lorraine at Douglas Jackson for working with me to find the perfect new opportunity. In just a couple of weeks of working with Lorraine and the team, I have managed to secure a fantastic new role with an excellent brand. I really appreciated Lorraine’s ability to understand me, my requirements and expectations and then be able to match me to a perfect fit role. A great and efficient service!”

Mandy, Head of Customer Service

“As a candidate I cannot praise Douglas Jackson enough. In a highly competitive field they stand out as my number one choice for securing a new role. They deliver exactly what I expect of them time after time, and to a high standard. They remember what so many recruiters forget, “stay in touch, update, recommend roles and give advice” For me their secret has been that you have a relationship with them and are not just a number. They instil a confidence in me that my next big role is my next interview.”

Del, Senior Contact Centre Manager

“Hi Hannah,

Just a quick note to say thanks for your help during the interview process.

I had a great time and learnt a lot! I know this is your job but I really appreciate the faith you showed in me and this opportunity has been a great experience.”

Social Medial Manager

“Douglas Jackson were instrumental in helping secure my current position. Their guidance, direction and insight helped support me through                    each interview and presentation stage to secure my dream job. A big thanks to Michelle and the team”.

Robin, Chief Operating Officer

“I am particularly impressed with Hannah’s awareness of the industry, vigour and rigour in presenting appropriate opportunities to me. She was able to listen and understand my aspirations and was passionate about my career progression. Throughout, Hannah was honest, approachable and supportive and I would strongly recommend for individuals seeking their next opportunity to contact her….”

Head of Customer Change

“As someone associated with the Customer Service industry for 20 years, I have no hesitation in recommending Michelle Ansell and her colleagues at Douglas Jackson. They themselves provide excellent customer service to all their customers (individuals and companies) meeting and exceeding customer expectations. Most of all, I am impressed by their attitude of doing the right thing for both recruit and recruiter irrespective of short term gains that might arise from doing otherwise.”

Don Hales, Founder Awards International, Customer Service Training Network and Customer Service Training Awards

“Michelle is an established and well networked recruiter with a number of years proven experience within the customer service, contact centre and sales environments. Michelle always seems to have an abundance of enthusiasm for her work and no task is to big or small to command her full attention and her best efforts. Always willing to go the extra mile, I am happy to recommend Michelle as a professional and ethical recruiter.”

Head of Customer Services, Leading Retail and Online brand

“I have known Michelle for some time now and she and Douglas Jackson are one of the few Executive search and selection businesses that I would recommend for the Contact Centre Industry”.

Ross, Managing Director

“This is a people industry and Douglas Jackson really understand that matching candidates to the individual company’s culture is critical for successful recruitment. I’ve been very impressed by both the professional nature of their service as well as the quality of the potential candidates put forward.”

Sholto, Operations Director

“I worked very closely with Lorraine, with her placing me in a Senior Role. I found Lorraine to be dedicated, professional and above all have a high level of knowledge in the field I work in. Regular contact which I feel as a candidate you need so much to have the confidence that the headhunter is working for you. Lorraine did this and went above and beyond on a regular level. I would highly recommend Lorraine and Douglas Jackson. Thank you so much for your fantastic service and support in placing me.”

Amanda, Head of Customer Contact
Job Alert

Once you have subscribed you will be asked to confirm your email address and will then be able to control which Job Alerts you would like to receive from us.