Customer Director Report - Leadership Index
The Customer Director Report
“I rarely download these reports but I am very grateful I did, lovely report, thank you." HR Director "It's the first time I have ever seen such strong insight and benchmarking on roles for CX and beyond. I love the introduction of CCO role and explanation as to how it works for a firm. This is seriously good!!!”
Since 2020 we have been monitoring the key C-suite and Director level roles across customer appointments: The Chief Customer Officer, Customer Experience Officer, Director of Customer Experience, Customer Success Director and Customer Service Director for our Customer Director Report.
The report provides a wide array of industry commentary; diversity and representation statistics, demographics, salary insight and analytics, with views and thought leadership from senior leaders and Directors across sectors, to educate and inform on many aspects and benefits of the Customer Led Organisation.
The evolution of customer, operations, AI and experience have all gathered significant pace. Are you where you need to be?
The Leadership Index
The Leadership Index is where we publish our regular market insight and reports. For individual regulated and customer led markets; Utilities, Banking, Financial Service, Insurance, Housing Associations and functional expert roles in Customer, CX, Operations Planning and Analytics. For quarterly reports and an annual breakdown of all the markets including the Customer Director go here.
Operational Support Report - Resourcing, Planning, AI, Insight Analytics
As I am sure you are aware, data, decision intelligence, workforce management, strategic resource planning, AI, insight and analytics are now more important than ever, with changing shift patterns to adapt to hybrid and flexible, as well as office based colleague needs, digitisation and changing customer needs.
Operational support or rather, operational performance functions for decision intelligence, resource planning, forecasting, data, AI, insight and analytics are key. We all know that the marketplace ahead will demand more expansive thinking and decision-making. Volatility and uncertainty are ongoing. One thing is certain in that resourcing, workforce management, planning, data, insight and analytics have never been as important as they are today.
Learn more in this report and download your copy today
Top 10 Reasons CEOs are Chasing Away Talent
In this short practical guide we share the top reasons that you, your CEO and your business are chasing away the top performing talent that you are actually hoping to attract and of course some top tips on what to do about it.
Diversity And Inclusion, Changing The Narrative
What is your Diversity Strategy?
A strategy is not the same as a plan: It is the making of an integrated set of choices that collectively position the firm, so as to create sustainable advantage relative to competition and deliver superior results (Harvard Business Review)
If diversity and inclusion are already a focus for your company is this apparent in your communications and brand identity?
If not, then start to develop a Diversity and Inclusion strategy.
The Board and Leadership Exchange
A confidential networking group and opportunity that helps you collaborate, challenge and build your professional network and community.
You set the agenda, no sales, consultants or pitches. Real conversations with individuals at your level.
Interested to learn a little more?
