The Customer Director Report


“ "I rarely download these reports but I am very grateful I did, lovely report, thank you." HR Director "It's the first time I have ever seen such strong insight and benchmarking on roles for CX and beyond. I love the introduction of CCO role and explanation as to how it works for a firm. This is seriously good!!!”

This report provides a wide array of industry statistics, salary insight and analytics, with views and thought leadership from senior customer leaders, to educate and inform on many aspects and benefits of the Customer Led Organisation. Increased digitisation, personalisation, trust, brand differentiation.

The evolution of customer has gathered significant pace. Are you where you need to be?

Customer Director Report 2022

The Resource Planning Operational Support Report and Salary Survey


As I am sure you are aware, workforce planning is now more important than ever, with changing shift patterns to adapt to hybrid and flexible, as well as office based colleague needs.

Getting your forecasts, resource management, scheduling and real-time right and working for your business is key, whilst factoring in shifting consumer patterns and behaviours, the demands on our planners and planning teams is higher than ever before.

Learn more in this report and salary survey across operational planning.

Why You Are Chasing Away Top Performing Senior Executives


Regardless of what employment statistics tell us, or what economic factors and trends we experience, the truth is that there is an ongoing and never-ending challenge for CEO’s, COO’s CCO’s, VPs, Directors and business leaders.

Who you hire is one of the most important decisions you will make. Having the right skills, is not the same as having the right will, purpose and behaviours.

‘Up to 80% of employee turnover is due to bad hiring decisions. With these decisions costing up to five times the annual salary of the bad hire.’ The Harvard Business Review

How to Create a Successful Virtual Hiring Strategy


In this helpful guide you will learn.

How to plan your virtual strategy

How to attract and engage top tier talent

How to manage the virtual hiring process

What changes to make when hiring virtually

How to avoid losing top talent to your competition

How to improve the success and retention of your new hires

Get your copy today.


We are proud to have built up an extremely strong network of leaders over the years.
We run regular confidential peer to peer virtual collaboration cohorts and networking events.
So our leadership network can share with their peers in a safe, confidential setting.
To learn more and receive an invite to our next meet, request a call back, or email us.
CUSTOMER DIRECTOR NETWORKPeer to Peer – Virtual Collaboration Platforms C-Suite Director and Subject Matter Experts Sharing
Planning Leaders Network Peer to Peer Collaboration NetworkPeer to Peer – Virtual Collaboration Platforms C-Suite Director and Subject Matter Experts Sharing
Utilities Leaders Network and CohortPeer to Peer – Virtual Collaboration Platforms C-Suite Director and Subject Matter Experts Sharing
Data Leaders Network and CollaborationPeer to Peer – Virtual Collaboration Platforms C-Suite Director and Subject Matter Experts Sharing