Who are the Customer Movers and Shakers?

The following information has been collated by Douglas Jackson through our own database and external sources such as LinkedIn and other industry publications.

The Customer Director and our Customer Moves Reports are the only publication that tracks all of the primary customer focussed Director appointments including the Chief Customer Officer and the Chief Experience Officer roles.

We track the recent movers across Technology, Financial Services, Insurance, Utilities, Housing Associations, Retail, Travel, SAAS and Professional Services, BPO. 

Who has created or removed a Chief Customer Officer role. Where have the latest Customer Service Directors landed? Is the new Customer Experience Director from a different industry? How about Customer Contact Centre Directors has there been much movement this last quarter.

For the answers to these questions and to see other C-Suite and Director moves across customer and operational functions, take a look at our latest reports.

We include industry, gender and geographical data, external appointments and internal moves across the customer focussed business and leadership landscape. No sign up required.

 

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Q2 2023 Customer Moves Movers and Shakers REport from Douglas Jackson across the Customer Director roles and Chief Customer OfficerQ2 2023 Customer Moves Movers and Shakers REport from Douglas Jackson across the Customer Director roles and Chief Customer Officer
Q1 2024 Customer moves and CUSTOMER DIRECTOR NETWORK Douglas Jackson RecruitmentQ1 2024 Customer moves and CUSTOMER DIRECTOR NETWORK Douglas Jackson Recruitment
Customer Movers Report Q4 2023Customer Movers Report Q4 2023
Copy of Customer moves and CUSTOMER DIRECTOR NETWORKCopy of Customer moves and CUSTOMER DIRECTOR NETWORK
Customer moves and CUSTOMER DIRECTOR NETWORK Q2 2023Customer moves and CUSTOMER DIRECTOR NETWORK Q2 2023
Customer moves and CUSTOMER DIRECTOR NETWORK 22-23Customer moves and CUSTOMER DIRECTOR NETWORK 22-23
Copy of Customer moves and CUSTOMER DIRECTOR NETWORK Q3 22Copy of Customer moves and CUSTOMER DIRECTOR NETWORK Q3 22

We track the Director appointments and promotions in Customer Experience, Operations, Resource Planning

Chief Customer Officer
All the recent Chief Customer Officer roles and appointments
Chief Experience Officer
Some organisations hire both a Chief Customer and a Chief Experience Officer
Chief Customer Success Officer
Primarily a position within B2B and SAAS, Softwas as a Service providers.
Director of Customer Experience
The Customer Experience Director and Director of Customer Experience appointments made this quarter