Resource Planning Recruitment | WFM & Planning Leaders
Resource Planning and Workforce Management leaders increasingly sit at the heart of operational performance, connecting demand forecasting, capacity, people, technology and customer outcomes.
Today's strongest Resource Planning Directors, Heads of Resource Planning and Workforce Management (WFM) leaders sit at the heart of operational decision-making, connecting demand, capacity, people, technology, data and customer outcomes.
Douglas Jackson has specialised in Resource Planning recruitment for many years, identifying senior planning and WFM leaders who can build capability, improve forecasting and performance, and give organisations greater confidence in the decisions they make about their people and operations.
What does modern Resource Planning leadership look like?
The Resource Planning mandate is becoming broader and more strategic.
Alongside forecasting, capacity planning, scheduling and real-time management, senior planning leaders are increasingly expected to understand data and analytics, automation, AI, workforce technology, scenario modelling and the commercial implications of operational decisions.
The best Resource Planning Directors and WFM leaders don't simply report what is happening. They translate data into insight, challenge assumptions and help senior leaders understand the choices available across service, cost, capacity and performance.
For complex customer operations, that makes Resource Planning an increasingly important decision-support capability, not simply an operational function.
Douglas Jackson has been immersed in supporting clients across industries for almost two decades to hire more effective Resource Planning Directors, Operational Support Directors, WFM Specialists, Head of Resource Planning, Strategic Resourcing Partners and Technology, Software, CCaaS and SAAS providers who sell resourcing and WFM solutions.
Operational Performance Recruitment
When considering Operational Performance, Resource Planning and WFM is just one area of expertise, we help our cients across regulated and customer led, growth and scaling organisations to effectively optimise their business with a number of business critical expert hires across function and skills including; AI, Analytics, Automation, Technology Transformation, Tool, Insight, CX, CCaaS, Decision and Conversational Intelligence.
Building or transforming your Resource Planning capability?
Sometimes one senior appointment isn't enough.
If you are establishing, centralising or transforming a Resource Planning or Workforce Management function, you may need to build capability across several levels, from a Resource Planning Director or Head of WFM through to forecasting, planning, insight and specialist roles.
Douglas Jackson's Recruitment as a Service (RaaS) model can provide flexible recruitment and search support across multiple appointments, helping you build the capability as a joined-up function rather than recruiting each role in isolation.
Explore Recruitment as a Service →
Resource Planning leadership market intelligence
ur work in Resource Planning and Workforce Management gives us an ongoing view of how the function is evolving, where organisations are investing and the skills increasingly being sought in senior planning leaders.
Through the Douglas Jackson Leadership Index, we track senior leadership movement, appointments, backgrounds, remuneration and changing capability requirements across the markets we serve.
This market intelligence helps clients benchmark their requirements before going to market and understand where relevant leadership talent may sit, including outside their immediate sector.
Head of Resource Planning Salaries
In our Planning and Insight Report we logged the following salaries across Resource Planning and WFM recruitment activities across the last five years.
- Resource Planning Manager - £62,500
- Head of Resource Planning - £94,000
- Resource Planning Director - £130,000
Diversity: Looking at the data of planning leaders, 29% of appointments were female, with 15% coming from an ethnic minority group.
When it comes to a world that is being shaped by data, it is important that companies have a diversity and gender balance who can play their part in the interpretation and application of our customer and planning data.
Learn more about resource planning salaries and benchmarking for your team or function. Explore Executive Salary Benchmarking
Resource Planning Recruitment
What is the role of a Resource Planning Director and why do you need one.
The role of a Resource Planning Director is to oversee the allocation and utilisation of an organisation's resources, such as money, AI, human agents, and equipment. This involves developing and implementing resource plans that are aligned with the organisation's goals and objectives, and ensuring that those plans are executed effectively.
Resource Planning Directors are responsible for analysing resource utilisation data, identifying opportunities for workforce management optimisation and efficiency improvement, and making recommendations to senior executives and other stakeholders.
The ultimate goal of the Resource Planning Director is to ensure that an organisation's resources are utilised in the most efficient way possible to achieve its goals and objectives.
Recruiting the best Resource Planning and WFM talent matters. Here are some reasons why:
- Maximises efficiency
- Improves decision-making
- Enhances competitiveness
- Boosts morale
- Reduces risk
Schedule a no obligation meeting to discuss more about Resource Planning Director, Resource Planning, or WFM recruitment.
Hear more from Resource Planning Consultants, Directors, as well as COOs CX, Data, Analytics and AI leaders in our Leadership Podcast; The Impact Room. Explore here.
Hear from Vatsana (Vosy) Gordon, Head of Business Planning and Consultant, who joins our Resource Planning Practice Lead Perry Fletcher in The Impact Room.
Vosy shares her love for new technology, not taking yourself too seriously, homeworking, resource planning, hybrid models, flexibility, lifestyles and retention and offers future Head of Resource Planners some career advice:
You don't know what you don't know, keep learning, be willing to learn and change, be open.
Schedule a no obligation meeting to discuss more about how best to hire a Resource Planning Director, or Head of
Resource Planning Recruitment - Case Studies and Testimonials
Take a look at some of our recent Case Studies:
- Director of Forecasting and Planning FTSE 250 Services company
- Head of Strategic Planning/COO Designate Outsourcer
- Director of Resource Planning FTSE 100 plc Utilities Energy business
- Head of Resource Planning for a FTSE 100 Gaming and Entertainment Company
- Customer Insight Director - Mid Sized Research and Analytics Provider
If you are considering Resource Planning Recruitment at Director, 'Head of' or business critical, subject matter experts to build out your operational performance functions, contact us to see how our tried and tested Impact 360 process will help you improve the retention and success of your new hires.
