Build the operational performance, with mission critical analytics, data, AI and insight leadership that turns complexity into performance.
Operational Performance, Planning, Insight & AI Leadership
We help COOs, senior leaders and investors in complex, regulated and customer-critical organisations appoint the leaders and functional experts who make operations work better.
Across operational performance, strategy, resource planning, data intelligence, insight, analytics, CX and AI-enabled transformation, we identify the people who help businesses plan with more confidence, make better decisions and deliver measurable improvements in service, efficiency and customer outcomes.
Less noise. More clarity. Better outcomes.
Workforce and resource planning that holds up in the real world.
Insight and analytics that drives decisions, not dashboards.
AI, tools and automation leadership that improves efficiency without damaging customer experience.
Leadership Recruitment Consultants and Professional Search Solutions for Operational Performance, Planning, Insight and AI leadership who make the organisation work better.
WFM Optimisation, Strategic Business Planning
Data, Analytics & Insight Leadership
AI, Tools & Technology Enablement
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Directors and Heads of Operational Support, Performance, CX and Journey Design
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Resource, Workforce, Business and Strategic Capacity Planning leaders
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Planning, MI and WFM performance optimisation specialists
Focused on creating stability, predictability and scalable delivery across complex operations.
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Heads of Data, Analytics and Business Intelligence
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Customer Insight and Performance leaders
- CX, Journey, Improvement and Optimisation
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Data governance and insight strategy specialists
Turning data into clear insight that leaders can actually act on.
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AI and Intelligent Automation leads
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Tooling, platforms and operational tech leaders
- WFM, CCaaS and Professional Service Consultants
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Change and transformation specialists bridging tech and operations
Ensuring AI and automation improve efficiency and CX, not create new risk.
Operational Support is no longer a back-office function.
Resource planning, insight, analytics and AI capability are no longer back-office support functions. In complex, regulated, customer-critical organisations, they sit at the heart of operational resilience, customer outcomes, cost control and commercial performance.
We partner with organisations to appoint the leaders and functional experts who join the dots between data, delivery and decision-making, helping businesses plan with more confidence, act with more clarity and deliver measurably better outcomes.
Who we typically partner with
We work with senior leaders responsible for operational performance, efficiency and enablement, often in complex, regulated or customer-critical environments where poor planning, weak insight or misused technology creates real risk.
This work is typically led by:
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Chief Operating Officers (COOs)
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Chief Data Officers and Heads of Data & Analytics
- Chief AI Officers
- Chief Marketing Officers
- Chief Customer Officers
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Customer, CX and Operations Directors
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Transformation, Planning and Enablement leaders
Why this matters
Most organisations are being asked to do more with less, while simultaneously improving customer outcomes, embedding AI and managing regulatory and operational risk. The gap we see most often isn’t ambition, it’s capability. Hiring the right operational support and insight leaders at the right moment makes the difference between strategy on paper and results in practice.
How we deliver leaders who stay, perform and scale with you
Our Impact 360 methodology goes beyond filling roles. It’s designed to reduce hiring risk, improve long-term retention and ensure operational support and insight leaders succeed in complex, evolving environments.
Identify the right leadership profile
Identify the right leadership profile
De-risk delivery and retention
We start by getting under the skin of the operational, data and planning challenges you’re facing, not just the job description. That includes organisational context, system maturity, leadership dynamics and future pressure points.
We map the market for proven leaders and subject matter experts who have already delivered in similar environments, balancing technical capability with behavioural fit and leadership impact.
Through structured assessment, behavioural insight and rigorous referencing, we focus on appointing leaders who will embed, influence and deliver, not just start well.
Diversity proof
Since 2017, 57% of the leaders we’ve appointed have been from diverse backgrounds, strengthening decision-making, performance and long-term outcomes.
What our clients say
Recent operational support and insight leadership appointments
A snapshot of senior operational support, insight and enablement leaders we’ve successfully appointed into complex, customer-critical organisations.
Director of Resource Planning
Customer Insight Director
Solutions Delivery Consultant
Trusted by senior leaders in complex, customer-led organisations
Let’s talk about your operational support CX and insight leadership
If you’re reviewing your operational support, CX, planning, insight or AI leadership, or sense gaps emerging as your organisation scales or transforms, a short, confidential conversation can help clarify next steps.
Operational Support Leadership Articles and Insight.
A selection of leadership articles across marketing, resourcing, Insight, AI, Data and Technology transformations and insight which feature in Planning and Insight Spotlight. A headhunters guide to operational support and resourcing leadership, with tips, news & thoughts for business & individuals across the operational support community.
