I must admit, this has been one of the most challenging recruitment processes I've experienced. Perry, you've presented us with two exceptional candidates, and we're left with a difficult decision. The good news is that we're in a great position to have such strong contenders.
You’ve got a good insight into how business works, not just how to recruit for it. It comes across that you’re not just trying to be a matchmaker; you’re actually analysing the industry and the business trends.
Perry Fletcher offers a smooth and enjoyable recruitment experience. He provides constant updates throughout the process and perfectly understands not only the market conditions but also the candidate's priorities and concerns. Highly recommended!!!
Perry is an outstanding recruitment professional! His communication skills are top-notch. I really value his honesty; he's transparent and trustworthy throughout the process. Working with Perry has been a breeze, thanks to his efficiency and his dedication to client satisfaction.
Operational Support Leadership Executive Search, Recruitment Consultants________
Douglas Jackson has a functional expert specialist division to help you hire across Operational Support, AI, Data, Transformation, Resource Planning, Workforce Management, Customer Insights & Analytics
We have successfully worked to hire senior appointments and subject matter expert hires for large blue-chip, global and award winning organisations across sector, to support COOs and Operations Director to drive operational efficiencies, transform their data and technology through more effective insights, analytics and AI implementations.
Operational Support Directors, Resource Planning Directors, Customer Insight Director, Data Analytics and subject matter experts in AI, Data and Technology transformations
We have a passion and commitment for Diversity and the production of balanced representation across our long and shortlists. We are active members of the Forum, an advocate of WUN (Women in Utilities Network) and WiCX (Women in Customer Experience) and are also a Senior Director of the Customer Institute.
Since 2017 - 57% of our appointments have been from diverse individuals, 24% of which were ethnically diverse.
CX | Operations | Operational Support | Data | Strategy | Resource Planning | Field Planning | Resourcing | Customer Insight | AI Transformation | Analytics | Customer Contact | WFM | Service | Technology Implementation | Contact Centre | Resource Management | Project Resourcing
Since 2017 - 57% of our appointments have been from diverse individuals, 24% of which were ethnically diverse.
We offer a completely confidential service proposition, working in true partnership with you to achieve the right outcome for all.
Operational Support Leadership Articles and Insight.
A snapshot of leadership articles across resourcing, Insight, AI, Data and Technology transformations and insight which feature in Planning and Insight Spotlight - A headhunters guide to operational support and resourcing leadership, with tips, news & thoughts for business & individuals across the operational support community.
Hire Effective Operational Support, Resourcing and Insight Leaders
Operational Support Directors and leaders:
To streamline your business processes with our expert operational support services. Enhance efficiency and productivity across your organisation.
AI Data and Technology Transformations:
Unlock the power of artificial intelligence to transform your data and operations. Improve decision-making and gain a competitive edge with our AI, Data and Technology transfomation leaders and experts.
Resource Planning Directors:
Optimise your resource allocation and resourcing management with our strategic resource planning leaders and Heads of Resource Planning. Ensure your projects and operations are staffed and executed efficiently.
Customer Insights & Analytics:
Gain deep insights into your customers’ behavior and preferences. Utilise advanced analytics to drive customer satisfaction and business growth through recruiting more effective Customer Insight Directors and Analytics leaders
Perry Fletcher, Douglas Jackson Practice Lead for Operational Support functions which includes: Resource Planning, WFM, Insight, Data and Analytics is joined with Paul Basigara who was recently the Group Commercial Director for Home Installations at British Gas, Centrica.
Paul shares his journey from starting as an engineer to becoming a key leader at British Gas, overseeing significant transformations. He offers valuable insights on leadership, operational efficiency, and the future of the home services industry.
If you are considering any changes across your Operational Support areas; Process, People, Tools, AI, Technology, you are likely to need additional resource. We can help you with NED, Executive or Senior leadership professionals on an Inteim, Fixed Term Contract, or Permanent hire basis.
Contact us to see how our tried and tested Impact 360 process will help you improve the retention and success of your new hires.
Exceptional Leadership Matters.
Schedule a no obligation meeting to discuss more about how best to hire a subject matter expert across your AI, Insight and Operational Support areas today
Operational Support and Resource Planning Success Stories: Transforming Organisations Through Transformations and Efficiencies
Take a look at some of our recent Case Studies:
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A Operational Support Director for a BPO Outsourcer
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A Head of Forecasting for a global services business
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A WFM Consultant for a B2B SAAS Supplier
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A Chief Customer Officer for for an Electric Vehicle Charging Company
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An Operations Director for a Utilities Wholesaler
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A Customer Insight Director for a specialist consulting and feedback organisation
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A Head of Billing and Collections for a B2B Utility business
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A Resource Planning & Forecasting Director for a top tier utility provider
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