Executive Leadership Resource Hub
Insight, evidence and real-world leadership perspectives to help Boards, CEOs and Executive Teams make better leadership decisions.
Explore Douglas Jackson resources including Leadership Signals, market and leadership insight, executive search case studies, The Impact Room podcast, practical guides and research across Customer, Operations, Transformation, Data, Board careers and the changing executive market.
5 October 2026
The Impact Room Leadership Podcast – Satia Rai Satia Rai has spent around 30 years in the security sector, starting on the frontline and progressing to […]
1 October 2026
A practical framework for diagnosing leadership capability gaps in investor-backed businesses Investor-backed organisations often begin with a job title. “We need a COO.” “We need a […]
25 September 2026
Organisations are investing heavily in transformation, but Executive sponsorship is often still passive. Transformation is being pushed by programmes and teams rather than pulled through the […]
25 September 2026
Case Study – Customer Experience Director Recruitment A leading UK online grocery and technology enabled logistics business was preparing for the retirement of a long standing […]
17 September 2026
What does a Chief Customer Officer do, what should you pay them, where do the best CCOs come from and how do you appoint the right […]
14 September 2026
Executive roles are getting broader. But when accountability expands faster than authority, does a bigger job really create better organisational outcomes?
3 September 2026
A bad leadership hire doesn’t always look like a bad hire. That’s part of the problem. The obvious failures are relatively easy to recognise: somebody leaves […]
10 August 2026
Executive roles are getting broader. But when accountability expands faster than authority, does a bigger job really create better organisational outcomes?
2 April 2026
Case Study NED Board appointments Douglas Jackson was appointed by a membership and skills organisation supporting the UK energy and utilities sector to recruit a new […]
5 March 2026
Case Study – Building Society Chief Transformation Officer A mid sized UK Building Society appointed Douglas Jackson to recruit a newly created Chief Transformation Officer, a […]
25 February 2026
The ChallengeScaling business, regulated environment, system migration, data-led leadership. The Search StrategySalary benchmarking, role shaping, 80-person longlist, sector mapping. Assessment and SelectionBehavioural profiling, six-person shortlist, interview […]
6 February 2026
Thomas Moore, COO of Custom Connect, joins Michelle Ansell in The Impact Room to discuss what modern operational leadership really looks like in a fast-moving customer […]
29 January 2026
The Impact Room Leadership Podcast Carole Layzell joined Michelle Ansell in The Impact Room to discuss a career spanning more than three decades across banking, customer […]
17 December 2025
The Impact Room Leadership Podcast Technology is now central to almost every business, but that does not mean every organisation needs — or can justify — […]
29 June 2025
Case Study A retained executive search for a Chief Financial Officer within a private, PE-backed Utilities organisation operating through market volatility, increased regulatory scrutiny and wider […]
2 June 2025
Case Study – Insurance Operations Director Douglas Jackson partnered with privately owned, scaling insurance business with both B2B and B2C operations, to appoint an Operations Director […]
1 June 2025
A retained search for a Customer Experience Director within a Housing Association, requiring a leader who could shape customer strategy, balance cost-to-serve with experience, drive digital […]
24 May 2025
Donna Scully, joint owner and director of Carpenters Group, joins Michelle Ansell in The Impact Room to talk about leadership, opportunity and building a successful business […]
21 May 2025
Vicki Joshi, former Chief Customer Officer and Chief Brand Officer at AXA UK & Ireland, joins John Montgomery in The Impact Room to explore why customer […]
29 March 2025
Case Study A confidential retained search for a Senior Head of Claims within a global provider of business process outsourcing and claims management services. The successful […]
25 January 2025
A retained executive search for a Chief Customer Officer within a private, PE-backed Water business navigating ownership uncertainty, major customer and digital priorities, and preparation for […]