Executive Leadership Resource Hub
Insight, evidence and real-world leadership perspectives to help Boards, CEOs and Executive Teams make better leadership decisions.
Explore Douglas Jackson resources including Leadership Signals, market and leadership insight, executive search case studies, The Impact Room podcast, practical guides and research across Customer, Operations, Transformation, Data, Board careers and the changing executive market.
28 October 2026
More than 60% of the senior Utilities Leadership moves we tracked earlier this year had Technology, Digital, IT or Data explicitly in the title, around 150 […]
26 October 2026
Many organisations say they are customer led, they listen to customers, they measure NPS, they improve journeys and they invest in Customer Experience. But does that […]
21 October 2026
Genevieve Kangurs joins Michelle Ansell in The Impact Room to explore one of the more difficult transitions in a senior leadership career: what happens when the […]
14 October 2026
Why Salary Benchmarking Can Still Leave You Unable to Hire The gap between market averages and the salary required to attract the people you actually want […]
5 October 2026
The Impact Room Leadership Podcast – Satia Rai Satia Rai has spent around 30 years in the security sector, starting on the frontline and progressing to […]
1 October 2026
A practical framework for diagnosing leadership capability gaps in investor-backed businesses Investor-backed organisations often begin with a job title. “We need a COO.” “We need a […]
25 September 2026
Organisations are investing heavily in transformation, but Executive sponsorship is often still passive. Transformation is being pushed by programmes and teams rather than pulled through the […]
25 September 2026
Case Study – Customer Experience Director Recruitment A leading UK online grocery and technology enabled logistics business was preparing for the retirement of a long standing […]
17 September 2026
What does a Chief Customer Officer do, what should you pay them, where do the best CCOs come from and how do you appoint the right […]
14 September 2026
Executive roles are getting broader. But when accountability expands faster than authority, does a bigger job really create better organisational outcomes?
9 September 2026
Executive roles are getting broader. But when accountability expands faster than authority, does a bigger job really create better organisational outcomes?
4 September 2026
Is a Chief Customer Officer Right For Your Business?
3 September 2026
A bad leadership hire doesn’t always look like a bad hire. That’s part of the problem. The obvious failures are relatively easy to recognise: somebody leaves […]
19 August 2026
In the ever-evolving landscape of the UK insurance industry, characterised by digital transformation, shifting customer expectations, and dynamic regulatory changes, the pivotal role of Chief Operating Officers (COOs) cannot be overstated. As stewards of operational efficiency, these executives are tasked with orchestrating processes that drive success to new heights.
10 August 2026
Executive roles are getting broader. But when accountability expands faster than authority, does a bigger job really create better organisational outcomes?
6 August 2026
Skills and experience still matter. But at senior level, they are increasingly not enough. What separates a credible candidate from the leader most likely to succeed may be the part of the requirement that never made it into the job description.
3 August 2026
The Impact Room Leadersip Podcast Featuring Elke Edwards Leadership is getting harder. The pace of change has accelerated, expectations of leaders have increased and organisations are […]
2 July 2026
A successful executive career doesn't automatically translate into a successful Board career. The shift from operator to NED requires a different proposition, one built around judgement, perspective, challenge and the value you bring to the Boardroom.
2 June 2026
The Investor backed leadership trigger points founders should recognise as Utilities and Infrastructure businesses scale. Technically strong founding teams can secure investment, but scaling into a […]
9 May 2026
As Executive Leaders are asked to do more, they are increasingly turning to a trusted advisor hence the rise of the appointments of a Chief of Staff
23 April 2026
Executive Search Recruitment Case Study Telecommunications Douglas Jackson was engaged by a FTSE 100 telecommunications business to support the appointment of a senior customer operations leader […]
22 April 2026
COO Successor Executive Search Case Study Douglas Jackson was engaged by the CEO of a fast growing business services outsourcer to conduct a confidential search for […]
9 April 2026
Utilities CFO Executive Interim Search Case Study Douglas Jackson was engaged by the CEO of a B2B Utility business to conduct a confidential search for an […]
9 April 2026
Executive Career Services: How to Position Yourself for Senior Roles, NED Opportunities and C-Suite Progression
2 April 2026
Case Study NED Board appointments Douglas Jackson was appointed by a membership and skills organisation supporting the UK energy and utilities sector to recruit a new […]
12 March 2026
What should a Housing Executive team actually look like? Should every senior leader come from the sector? Should leadership development begin only once somebody becomes a […]
5 March 2026
Case Study – Building Society Chief Transformation Officer A mid sized UK Building Society appointed Douglas Jackson to recruit a newly created Chief Transformation Officer, a […]
25 February 2026
Utilities Executive Search Case Study Douglas Jackson was retained by a growing Utilities wholesaler to appoint an Operations Director during a significant period of operational and […]
6 February 2026
Housing Association Technology Leadership: The Impact Room Leadership Podcast Technology is becoming fundamental to almost every major challenge facing Social Housing. Repairs. Building safety. Damp and […]
6 February 2026
Thomas Moore, COO of Custom Connect, joins Michelle Ansell in The Impact Room to discuss what modern operational leadership really looks like in a fast-moving customer […]
29 January 2026
The Impact Room Leadership Podcast Carole Layzell joined Michelle Ansell in The Impact Room to discuss a career spanning more than three decades across banking, customer […]
8 January 2026
PE backed Insurance Recruitment Case Study Douglas Jackson partnered with an investor backed insurance and affinity services business, to strengthen its senior commercial leadership capability. The […]
17 December 2025
The Impact Room Leadership Podcast Technology is now central to almost every business, but that does not mean every organisation needs — or can justify — […]
28 October 2025
The Impact Room Utilities Leadership Podcast What creates a genuinely inclusive leadership culture? Policies matter. Representation matters. Targets can matter. But for Utilities leader Nic Cotman, […]
23 October 2025
Executive Search Utilities Case Study Douglas Jackson partnered with FYLD, a fast-growing B2B technology business, to appoint a VP, EMEA Utilities as part of a wider […]
22 October 2025
Utilities Executive Search Case Study Douglas Jackson was retained by a rapidly growing multi utility B2B supplier to appoint a newly created Sales Director. The assignment […]
14 October 2025
Chyrel Brown joined Michelle Ansell in The Impact Room following a 20 year career across Social Housing, a Chief Operating Officer at One Housing, alongside senior […]
6 August 2025
Energy and Field Operations Recruitment Case Study Douglas Jackson was engaged by a FTSE 100 Energy provider to appoint a senior Forecasting & Planning Business Lead […]
14 July 2025
Oke Eleazu joined Michelle Ansell in The Impact Room following almost eight years with ManyPets, where he was to become UK CEO of the fast-growing insurance […]
29 June 2025
Case Study A retained executive search for a Chief Financial Officer within a private, PE-backed Utilities organisation operating through market volatility, increased regulatory scrutiny and wider […]
2 June 2025
Case Study – Insurance Operations Director Douglas Jackson partnered with privately owned, scaling insurance business with both B2B and B2C operations, to appoint an Operations Director […]
1 June 2025
A retained search for a Customer Experience Director within a Housing Association, requiring a leader who could shape customer strategy, balance cost-to-serve with experience, drive digital […]
24 May 2025
Donna Scully, joint owner and director of Carpenters Group, joins Michelle Ansell in The Impact Room to talk about leadership, opportunity and building a successful business […]
21 May 2025
Vicki Joshi, former Chief Customer Officer and Chief Brand Officer at AXA UK & Ireland, joins John Montgomery in The Impact Room to explore why customer […]
29 March 2025
Case Study A confidential retained search for a Senior Head of Claims within a global provider of business process outsourcing and claims management services. The successful […]
25 January 2025
A retained executive search for a Chief Customer Officer within a private, PE-backed Water business navigating ownership uncertainty, major customer and digital priorities, and preparation for […]
11 December 2024
Each day, CEOs and senior leaders face immense pressure to drive results, inspire their teams, and deliver on ambitious goals. The stakes are high, with every decision impacting employees, customers, and the bottom line.
The most successful leaders understand one simple truth: you can’t do it alone. Exceptional leadership isn’t about having all the answers—it’s about surrounding yourself with the right people and creating an environment where they can thrive.