Transformation/Change – Douglas Jackson

19 March 2024

Published by Michelle Ansell on 19 March 2024

The Chief Customer Officer – Who Are They and Do You Need One

One of the most significant contributions of a CCO is their ability to cultivate a customer-centric culture throughout the organization. By championing the importance of customer satisfaction, a CCO encourages every team, from marketing to product development, to prioritise the needs and preferences of customers.

4 May 2020

Published by Douglas Jackson on 4 May 2020

The New Customer and Employee Landscape

What a few months, outside of the movies, I don’t think the majority of us could have ever planned or thought the country would be in […]

6 April 2020

Published by Douglas Jackson on 6 April 2020

Accelerated Digital Transformations

Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the digital transformation space. A number of conversations […]

12 November 2018

Published by Douglas Jackson on 12 November 2018

‘Delivering World Class Service With a Human Touch’ – UK National Contact Centre Conference 2018

Ann-Marie Stagg and the CCMA, held the UK National Contact Centre Conference 2018 at the British Library. The theme; Delivering World Class Service With a Human […]

17 July 2018

Published by Douglas Jackson on 17 July 2018

UK Digital Experience Awards 2018

Now in its 4th year, the UK Digital Experience Awards aims to reward excellence and innovation in using digital technology to improve the customer experience. This […]

25 April 2018

Published by Douglas Jackson on 25 April 2018

Being Your Personal Best: Customer Strategy and Planning 2018

This week #TeamDJ were back in Harrogate, (who now have their very own Ivy restaurant for those foodies planning a trip), for the Customer Strategy and […]

22 September 2017

Published by Douglas Jackson on 22 September 2017

New Horizons at Douglas Jackson

After 10 years at our previous home and despite upgrading offices four times over the years, due to continued expansion, we have finally outgrown the Lichfield […]