9 June 2023
When about 40% of new CEOs fail within the first 18 months and the odds that a CEO will lead an average company to become a top-quintile performer are only 4 percent, what does separate the top performing CEOs?
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- Peak End Rule
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- Perry Fletcher
- persistance
- Personal Branding for Brits
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- Petchatz
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- Quality Solutions Director
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- Rachel Clacher
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- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
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- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
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- Retained REcruiter Academy
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- Retained vs contingency
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- RHP
- Richard Abdy.
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- Sales
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- Scheduling
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- screening CV's
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- Skipton Building Society
- Sky
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- social customer care
- social customer experience
- social customer service
- Social Engagement
- Social Media
- Social Media Customer Enagement
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- Software as a service
- Solar Plants
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- south africa
- Sparks Grove UK
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- stability in an uncertain market
- staffordshire county council
- Stakeholder Interactions
- Standard Life
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- startup
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- The future of the Contact Centre
- The Future of the Contact Centre Conference
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- The Game of Thrones
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- the ivy
- The Ivy Harrogate
- the judge club
- The Last Dance
- the mad scientists
- The Majestic Harrogate
- The Majestic Hotel
- The Met Police
- The Method
- The new customer service and contact centre landscape
- The Perfect handshake
- The Pirate Castle
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- The Share Centre
- The Voice
- The White company
- The Worlds Greatest Living Explorer
- then be understood
- therockabellas
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- toptips
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- TSB
- TSB Customer Experience
- TTEC
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- UCAS
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- Under representation
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- Utilities
- Utilities Business Woman of the Year
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- values
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- Vice President
- Vice President Digital Sales & Marketing
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- Virgin Atlantic
- Virgin holidays
- Virgin Media
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- Virgin Trains overall winner
- virtual coaching
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- vita student
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- vulnerability
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- Webchat
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- westminster bridge
- WFM
- what is the best recruitment
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
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- wisdom
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- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
8 July 2021
The decline of customer service, people leadership and bots, what is the best balance?
30 March 2021
Published by Douglas Jackson on 30 March 2021
Do you have nagging thoughts that you’re not good enough? This negative, self-critical voice can undermine how we feel
21 July 2020
Published by Douglas Jackson on 21 July 2020
A round up from a truly virtual UK Digital Experience Awards 2020 from Hannah Louise Cox, with Awards International.
3 June 2020
Published by Douglas Jackson on 3 June 2020
Categories
- Behavioural Assessment Tools
- Behavioural Profiling
- Best Practice
- Candidate Experience
- Contact Centre Industry
- Continuous Improvement
- Customer Contact
- Customer Experience
- customer service
- Customer Strategy
- Customer Success
- Customers
- Digital Experience
- Diversity and Inclusion
- Executive Search
- Hiring
- Personal Development
- Recruitment
Searching for excellence; Japanese culture strives for perfection, the bullet train, the geisha, sushi chef....many people see recruitment as easy but to become an expert takes time......
13 April 2020
Published by Douglas Jackson on 13 April 2020
I have had the pleasure of talking to some great senior managers across different industries throughout the UK over the last week. Having listened to several […]
6 April 2020
Published by Douglas Jackson on 6 April 2020
Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the digital transformation space. A number of conversations […]
9 March 2020
I attended another great CCMA seminar in London, focused on the customer journey and how personalising the approach with customers can affect productivity within the contact […]
21 February 2020
Published by Douglas Jackson on 21 February 2020
I attended The Future of the Contact Centre conference in London last week, and I must say, I came away from the event absolutely buzzing. A […]