9 June 2023
When about 40% of new CEOs fail within the first 18 months and the odds that a CEO will lead an average company to become a top-quintile performer are only 4 percent, what does separate the top performing CEOs?
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- PA Housing
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- parcel delivery
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- Patty mcCord Netflix
- Paula Kennedy
- Payar
- PaymentSense
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- Performance Improvements
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- Performing CEO
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- Perry Fletcher
- persistance
- Personal Branding for Brits
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- Personalisation
- Personalisation of the Customer Journey
- personalise customer service
- Petchatz
- Phil Andrerson
- Phil Coole
- Phil O'Sheil Operations Director ATOS
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- poly
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- Premises
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- Project Manager Recruitment Consutlants
- Promotions
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- Proven Recruitment Consultants
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- Pusula Call Center
- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
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- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
- Reach for the Stars
- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
- recruiting
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- recruitment
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- Recruitment Consultant for Customer Experience
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- Research Director
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- resource planning recruitment
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- resourcing
- Response
- restaurant associates
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- Retail Customer Experience
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- Retained REcruiter Academy
- Retained Recruitment not just for the C Suite
- Retained vs contingency
- retaining talent
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- Retention tips
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- Revenue Growth
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- RHP
- Richard Abdy.
- Richard Brimble
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- robots
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- Sales
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- Sandra Peaston
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- Santander
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- Scheduling
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- screening CV's
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- Secrets for CEO
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- seek first to understand
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- Shakespeare 400
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- Shop Direct
- Shop Direct Group
- Silver award
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- Sir Ranulph Fiennes
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- Site Director
- Sitel
- skills for the future
- Skipton Building Society
- Sky
- Sky Bet
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- social customer care
- social customer experience
- social customer service
- Social Engagement
- Social Media
- Social Media Customer Enagement
- social networks
- social protection of brand
- Software as a service
- Solar Plants
- Solus Arc
- south africa
- Sparks Grove UK
- Speech Analytics
- SQ
- stability in an uncertain market
- staffordshire county council
- Stakeholder Interactions
- Standard Life
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- Star Wars the Force Awakens
- startup
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- The Brewery Venue
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- The Forum
- The Forum online
- The Founder
- The Future of Insurance
- The future of retail
- The future of the Contact Centre
- The Future of the Contact Centre Conference
- the future of work in contact centres
- The Game of Thrones
- The Great Birtish Businesswoman Awards
- The Guardian
- The Holly Private Hospital
- The Ice Maiden Expedition
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- the ivy
- The Ivy Harrogate
- the judge club
- The Last Dance
- the mad scientists
- The Majestic Harrogate
- The Majestic Hotel
- The Met Police
- The Method
- The new customer service and contact centre landscape
- The Perfect handshake
- The Pirate Castle
- The Pirates Castle
- The Share Centre
- The Voice
- The White company
- The Worlds Greatest Living Explorer
- then be understood
- therockabellas
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- Three
- Three Ireland
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- Tim Routledge
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- Tobi
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- top blogs for 2014
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- toptips
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- training delivery
- Training Manager
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- Trends
- Tripadvisor
- True Cost of recruitment
- truphone
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- TSB
- TSB Customer Experience
- TTEC
- TweakCV
- Twilio
- UCAS
- UK Customer Experience Awards
- UK Digital Experience Awards
- UK financial Experience Awards
- UK National Contact Centre Awards
- UK National Contact Centre Awards 2015
- UK National Contact Centre Awards 2017
- UK National Contact Centre Conference
- UKDXAWARDS
- Ulster University
- Under representation
- United Airline
- Universal Pictures
- UPC
- Uri Hasson
- User Experience
- Utilities
- Utilities Business Woman of the Year
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- UX
- Valtech Limited
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- values
- Ventrica
- Verint
- Veripark
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- Vertical Markets
- Vestel
- Vice President
- Vice President Digital Sales & Marketing
- Video applications
- Video Assessment Recruitment
- Video chat
- Video Customer Service
- video interviewing
- video interviews
- Virgin Atlantic
- Virgin holidays
- Virgin Media
- Virgin Money
- Virgin Trains overall winner
- virtual coaching
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- Virtual interviews
- virtual management
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- Virtual Reality
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- vita student
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- Vodafone Chatbot
- voice biometrics
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- voice technology of the future
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- vulnerability
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- Water
- Wealthify.com
- Web Chat
- Webchat
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- westminster bridge
- WFM
- what is the best recruitment
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
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- wisdom
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- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
8 July 2021
The decline of customer service, people leadership and bots, what is the best balance?
30 March 2021
Published by Douglas Jackson on 30 March 2021
Do you have nagging thoughts that you’re not good enough? This negative, self-critical voice can undermine how we feel
21 July 2020
Published by Douglas Jackson on 21 July 2020
A round up from a truly virtual UK Digital Experience Awards 2020 from Hannah Louise Cox, with Awards International.
3 June 2020
Published by Douglas Jackson on 3 June 2020
Categories
- Behavioural Assessment Tools
- Behavioural Profiling
- Best Practice
- Candidate Experience
- Contact Centre Industry
- Continuous Improvement
- Customer Contact
- Customer Experience
- customer service
- Customer Strategy
- Customer Success
- Customers
- Digital Experience
- Diversity and Inclusion
- Executive Search
- Hiring
- Personal Development
- Recruitment
Searching for excellence; Japanese culture strives for perfection, the bullet train, the geisha, sushi chef....many people see recruitment as easy but to become an expert takes time......
13 April 2020
Published by Douglas Jackson on 13 April 2020
I have had the pleasure of talking to some great senior managers across different industries throughout the UK over the last week. Having listened to several […]
6 April 2020
Published by Douglas Jackson on 6 April 2020
Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the digital transformation space. A number of conversations […]
9 March 2020
I attended another great CCMA seminar in London, focused on the customer journey and how personalising the approach with customers can affect productivity within the contact […]
21 February 2020
Published by Douglas Jackson on 21 February 2020
I attended The Future of the Contact Centre conference in London last week, and I must say, I came away from the event absolutely buzzing. A […]