Insight/Analytics – Douglas Jackson

Insight/Analytics

9 April 2026

Executive Career Services: How to Position Yourself for Senior Roles, NED Opportunities and C-Suite Progression

Each day, CEOs and senior leaders face immense pressure to drive results, inspire their teams, and deliver on ambitious goals. The stakes are high, with every decision impacting employees, customers, and the bottom line. The most successful leaders understand one simple truth: you can’t do it alone. Exceptional leadership isn’t about having all the answers—it’s about surrounding yourself with the right people and creating an environment where they can thrive.
18 March 2026

Key Trends in Data, Insight & Planning Leadership (2026)

Each day, CEOs and senior leaders face immense pressure to drive results, inspire their teams, and deliver on ambitious goals. The stakes are high, with every decision impacting employees, customers, and the bottom line. The most successful leaders understand one simple truth: you can’t do it alone. Exceptional leadership isn’t about having all the answers—it’s about surrounding yourself with the right people and creating an environment where they can thrive.
13 April 2021

Jo Causon CEO Institute of Customer Service

We were delighted to welcome Jo Causon, Chief Executive Officer of Institute of Customer Service to the Impact Room.
7 January 2020

Customer Experience Stars

The start of a New Year, we don’t know about you but it always brings about a time of self reflection, of improvement, of new beginnings, […]
2 October 2019

The Culture Code for Customer Experience and launch of The Judge Club.

An early breakfast at The Ivy Covent Garden for the launch of ‘The Judge Club’ from Awards International. This independent, not for profit body has been […]
20 September 2018

CXFO – What We Can Do Tomorrow

This week we joined The CXFO for their inaugural London Launch meeting, ‘What We Can Do Tomorrow’, held at The Pirate Castle; a community boating charity and […]
22 September 2017

New Horizons at Douglas Jackson

After 10 years at our previous home and despite upgrading offices four times over the years, due to continued expansion, we have finally outgrown the Lichfield […]
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