6 April 2020
Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the digital transformation space. A number of conversations […]
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- Performance Improvements
- Performance Management
- Performing CEO
- Perkbox
- Perry Fletcher
- persistance
- Personal Branding for Brits
- Personal development
- Personalisation
- Personalisation of the Customer Journey
- personalise customer service
- Petchatz
- Phil Andrerson
- Phil Coole
- Phil O'Sheil Operations Director ATOS
- Philippines Jobs Opportunities
- Phygital
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- Plantronics
- political landscape
- poly
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- Premises
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- Presentation of Data
- Pride
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- Professional Recruitment Consultant
- Professor Moira Clark
- Project Manager Recruitment Consutlants
- Promotions
- protection of your brand
- Proven Recruitment Consultants
- Pschometric Testing
- psychometric job evaluation
- public service digital awards
- Pusula Call Center
- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
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- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
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- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
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- Recruiters
- recruiting
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- renewables
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- Research Director
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- retail customer service
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- robots
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- Saas
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- Sainsburys
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- Salary Survey
- Sales
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- Sandra Peaston
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- Santander
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- Scheduling
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- screening CV's
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- seek first to understand
- Segment
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- Shakespeare 400
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- Shop Direct
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- Silver award
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- Skipton Building Society
- Sky
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- Skype interviews
- social customer care
- social customer experience
- social customer service
- Social Engagement
- Social Media
- Social Media Customer Enagement
- social networks
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- Software as a service
- Solar Plants
- Solus Arc
- south africa
- Sparks Grove UK
- Speech Analytics
- SQ
- stability in an uncertain market
- staffordshire county council
- Stakeholder Interactions
- Standard Life
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- Star Wars
- Star Wars the Force Awakens
- startup
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- the body coach
- The brewery
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- The Forum
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- The Founder
- The Future of Insurance
- The future of retail
- The future of the Contact Centre
- The Future of the Contact Centre Conference
- the future of work in contact centres
- The Game of Thrones
- The Great Birtish Businesswoman Awards
- The Guardian
- The Holly Private Hospital
- The Ice Maiden Expedition
- The Independent
- the ivy
- The Ivy Harrogate
- the judge club
- The Last Dance
- the mad scientists
- The Majestic Harrogate
- The Majestic Hotel
- The Met Police
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- The new customer service and contact centre landscape
- The Perfect handshake
- The Pirate Castle
- The Pirates Castle
- The Share Centre
- The Voice
- The White company
- The Worlds Greatest Living Explorer
- then be understood
- therockabellas
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- toptips
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- TSB Customer Experience
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- Twilio
- UCAS
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- UX
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- values
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- Vertical Markets
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- Vice President
- Vice President Digital Sales & Marketing
- Video applications
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- Video chat
- Video Customer Service
- video interviewing
- video interviews
- Virgin Atlantic
- Virgin holidays
- Virgin Media
- Virgin Money
- Virgin Trains overall winner
- virtual coaching
- virtual hiring
- Virtual interviews
- virtual management
- virtual performance
- Virtual Reality
- virtual recruitment strategy
- vita student
- Vitality
- Vitality UK
- Vivid housing
- Vodafone
- Vodafone Chatbot
- voice biometrics
- voice of the Customer
- voice technology of the future
- Volkswagon Group Roadside Assistance
- vulnerability
- vulnerable customers
- waitrose
- Walking Dead
- warner bros
- Water
- Wealthify.com
- Web Chat
- Webchat
- Webhelp
- WebhelpUK
- webinar
- Wellbeing
- Wembley Stadium
- westminster bridge
- WFM
- what is the best recruitment
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Wilko
- Will.i.am
- winners
- Winning Teams
- Winning with Customer Experience
- Winning with CX
- wisdom
- Women in Utilities Network
- Women Leaders
- Worforce
- Workers of the future
- Workers Voice
- Workforce
- workforce management
- Workforce Optimisation
- Workforce Planning
- World Boxing Champion
- World Remit
- Worst Customer Service
- WUN
- XLN Business
- YapiKredi
- Yotel
- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
7 January 2020
Published by Douglas Jackson on 7 January 2020
Categories
The start of a New Year, we don’t know about you but it always brings about a time of self reflection, of improvement, of new beginnings, […]
11 December 2019
Published by Douglas Jackson on 11 December 2019
Well, we are hours away from yet another time in our economic climate whereby decisions of our country are going to be remembered in history. Whatever […]
28 October 2019
Published by Douglas Jackson on 28 October 2019
Categories
- AI
- Analytics
- Automated Customer Service
- Best Practice
- Chatbots
- Contact Centre Industry
- Customer Contact
- Customer Experience
- Customer Experience ROI
- customer insight
- customer service
- Customer Service Industry
- Customer Strategy
- Customers
- Data
- Digital Experience
- Recruitment
- Retail
- Retained Recruitment
- Retained Search
I had the opportunity of attending a retail round-table event hosted by Ann-Marie Stagg and the CCMA in London last week, titled ‘The Future of Retail’. […]
7 March 2012
Published by Douglas Jackson on 7 March 2012
In recent weeks, we have been asked to recruit a number of newly created senior Customer Service appointments for organisations undergoing major transformation or change across […]
17 February 2012
Published by Douglas Jackson on 17 February 2012
In our role of recruiting Executive & Managerial appointments for the Call Centre and Customer Service industry, the consultants at Douglas Jackson are lucky enough to […]
13 December 2011
Published by Douglas Jackson on 13 December 2011
Categories
Welcome to Douglas Jackson’s Blog: Douglas Jackson are an Executive & Managerial recruitment organisation, specialising across the Contact Centre, Outsourcing & Customer Service industry. We specialise in […]