24 July 2020Published by Douglas Jackson on 24 July 2020Categories Behavioural Assessment Tools Behavioural Profiling Best Practice business intelligence Contact Centre Industry Customer Strategy Customers Diversity and Inclusion Employee Engagement Employees Executive Search Leadership Motivation Recruitment Self-Management Talent Acquisition Talent ManagementBasketball, Burgers and Resilient Leadership.What does basketball and burgers have to do with resilient leadership? Learn more in this short article.
9 March 2020Published by Douglas Jackson on 9 March 2020Categories Automated Customer Service Contact Centre Industry Continuous Improvement Customer Contact Customer Experience Customer Experience ROI customer insight Customer Service Industry Customer Strategy Customer SuccessPersonalisation Of The Customer Journey – CCMA SeminarI attended another great CCMA seminar in London, focused on the customer journey and how personalising the approach with customers can affect productivity within the contact […]
6 December 2016Published by Douglas Jackson on 6 December 2016Categories Continuous Improvement Customer Experience ROI Customer Strategy Customers Digital Experience Growth of Customer Experience multi channel customer experienceDoes Customer Experience Drive Revenue Growth?Does Customer Experience Drive Revenue Growth? According to the Forrester’s report ‘Customer Experience Drives Revenue Growth, 2016’, yes it does!