6 April 2020Published by Douglas Jackson on 6 April 2020Categories Analytics Recruitment Automated Customer Service Best Practice Business Planning Contact Centre Industry Continuous Improvement Customer Experience customer service Customer Strategy Diversity and Inclusion Homeworking multi channel customer experience Transformation/ChangeAccelerated Digital TransformationsOver the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the digital transformation space. A number of conversations […]