5 October 2026
The Impact Room Leadership Podcast – Satia Rai Satia Rai has spent around 30 years in the security sector, starting on the frontline and progressing to […]
- Filter by
- Categories
- Tags
- Authors
- Show all
- All
- AI
- Analytics
- Analytics Recruitment
- Automated Customer Service
- Awards
- banking
- Behavioural Assessment Tools
- Behavioural Profiling
- Best Practice
- Board Careers
- Boost HR
- business intelligence
- Business Planning
- callcentrehelper
- Candidate Experience
- Candidates
- Career Development
- carolynblunt
- Case Study
- CEO
- Chatbots
- Chief Commercial Officer
- Chief Customer Officer
- Chief Finance Officer
- Chief Information Officer
- Chief Revenue Officer
- Chief Technology Officer
- Chief Transformation Officer
- Clients
- Contact Centre Industry
- Continuous Improvement
- Continuous Improvement/Process Improvment
- CRM
- Customer Contact
- Customer Experience
- Customer Experience ROI
- customer insight
- Customer Moves
- customer service
- Customer Service Industry
- Customer Strategy
- Customer Success
- Customers
- CV's
- Data
- Developing Resilient Leaders
- Dialler
- Digital
- Digital Experience
- Diversity and Inclusion
- Douglas Jackson
- Employee Engagement
- Employees
- Executive Salary Benchmarking
- Executive Search
- financial services
- Growth of Customer Experience
- Hiring
- Hiring Resilient Leaders
- Homeworking
- Housing
- Insight/Analytics
- Insurance
- Interviews
- Investors and Portfolio Leadership
- Jobs
- Leadership
- Leadership Signals
- Logistics
- Motivation
- multi channel customer experience
- Non Executive Director
- Offshore
- omni-channel
- Operational Support
- Operations - COO
- Outbound
- Performance
- Personal Development
- Programmes/Projects
- Recruitment
- Recruitment Agency
- Reporting
- resilience
- Resilient Leadership
- Resource Hub
- Resource Planning Industry
- Retail
- Retained Recruitment
- Retained Search
- Retention
- Robotics
- Self-Management
- Social Customer Service
- social media
- Social Networking
- Social Recruitment
- Speech Analytics
- Talent Acquisition
- talent development
- Talent Management
- telecommunications
- The Impact Room
- Training
- Transformation/Change
- Uncategorized
- Utilities
- Vice President Executive Search
- Video Recruitment Tools
- Virtual Recruitment
- All
- #forumconf
- #le shuttle - eurotunnel
- #ukccc15
- #ukccc2014
- #ukcxa #ukcxawards2018
- #ukcxawards
- #ukdxa20 #ukdxawards
- #ukdxawards #ukcstn
- #ukfxa
- #ukfxawards
- 121 meetings
- 5 tips to social customer service
- 5 Top Tips for Your CV
- 93digital
- A new type of leader
- A-Plant
- ABI
- Absence Management
- ACCA
- Accelerated Digital Transformation
- achievement
- achieving your business goals
- Acibadem
- Acrobatics
- admin re
- Adrian Swinscoe
- ADT
- Advice
- Aegon
- Aeroloft
- Affinity Water
- ageing customer
- ageing workforce
- Agile Product Contact Centre Structure
- AI
- AI For Insurance
- AI generated
- AI in Call Centres
- AI jobs
- Aimie Chapple
- Air France
- Akzo Nobel
- Alan Dedicoat
- Albert Einstein
- Alex King
- Alex Mead
- Alice Henderson
- Alison Lowrie
- Amara
- amazon
- American Square Conference Centre
- Amy Cashman
- Ana Belic
- analytical recruitment
- Analytics
- Analytics Recruitment consultant
- Andrew McGuigan
- Andy Ralphs DWP
- Anglian Water
- Animal Friends
- Anis Qizilbash
- ann-marie Stagg
- Anna Denning
- AO.com
- Apple
- Applicant Tracking System
- Applications
- are you listening
- Argos
- Arise Homeworking
- Artic Theme
- Artifical
- Artifical Intelligence
- Artifical Intelligence in Call Centres
- Artificial Intelligence
- Ascensos
- Ascenti
- Asos
- Aspect
- Aspen Healthcare
- Assessing the right candidate
- Asset Management
- Assistant Director of Insgith
- Astronaut
- Atom Bank
- Atrium Wembley
- ATS
- attract top talent
- Attracting and retaining the skills for the future
- Attrition
- Authentic CEO
- Authentic self
- Autoglass
- Automation
- Avaya
- avoiding a mishire
- Award Winners
- Award Winning
- Award winning Change
- Awards
- Awards best practice
- Awards International
- Axa
- B2B
- B2B Energy Broker
- back office resource planning
- back to basics
- Back to the contact centre of the future
- balfour beatty
- Ballet
- Bank of New York
- Banking
- Banking Customer Experience
- Banking Customer Service
- Banksy
- Barclay Jones
- barclaycard
- barclays
- Barclays Bank
- Barclays Premier
- Barclays Premier and Offshore Quality Team
- barclays wealth gce team
- barnado's
- barnardos
- Barriers to Hiring Recruitment
- Basketball
- Battersea Evolution
- Behavioural Change
- Behavioural Profiling
- Behavioural Profiling Assessment
- Behavioural profiling recruitment tools
- Behavioural therapy
- Ben Lappin
- Ben Page
- Best brands for customer service
- Best Careers
- Best Jobs for graduates
- Best jobs for school leavers
- Best jobs with opportunities
- Best jobs with promotions
- best practice
- Best Practice in Contact Centre
- Best Recruitment practice
- best recruitment proposition
- best recruitment service
- Best Recruitment solutions
- Better Hiring
- better leadership
- better management
- Better retention of new hires
- betterleaders
- betterteams
- BGL Group
- BI
- BI/MI Recruitment Consultants
- Bidfood
- big ben
- Big Data recruitment
- Bill Wilson
- Billy Schwer
- Biometrics
- black friday
- Black Horse
- Blackstone
- Blue Sky
- Blue sky people change experts
- BME LEaders
- bmw
- Board Advice
- Board Advisor
- Board Advisory
- Board Careers
- Board Executive Search
- Board Leadership
- Board Level Appointment
- Board level customer experience
- Board Recruitment
- Board Search
- boardroom
- Boardroom strategy
- Boards
- Bob horton
- Bob Stella
- booking.com
- bostonconusltinggroup
- bots
- Bought By Many
- BPA Quality
- BPO Recruitment
- Brainfood Consulting
- Brainfood Extra
- Brand Biology
- brand reputation
- brand reputation on social media
- Bright UK
- brighton
- Bristan
- Bristol and Wessex Water
- British Film Institute
- British Gas
- british gas. mcDonalds
- British Library
- Bronze award
- Bruce Almighty
- BT
- BT Enterprise
- BT Futorologist
- BT Futurologist
- Build a Duck
- Building Society Recruitment
- Bullet Train
- BUPA
- Burgers
- burnout
- Business
- Business Analytics
- Business as usual
- business conitnuity planning
- Business Growth
- Business Inteligence
- Business Intelligence recruitment
- Business Leadership
- Business Measurements
- business operations
- Business Performance
- Business Planning
- Business Strategy
- Business Stream
- buying behaviour
- C-Suite
- C-suite and Customer Service
- C-Suite appointments
- Cabot Financial
- Calabrio
- Call Centre
- Call Centre Advisor
- Call Centre Agent
- Call Centre Agents
- Call Centre Best Practice
- Call Centre Careers
- Call Centre Development
- Call Centre Director
- call centre directors
- Call Centre Expo
- Call Centre Homeworkers
- call centre jobs
- Call Centre Management Association
- Call Centre Manager
- Call Centre Manager of the Year
- Call Centre of the Future
- Call Centre Opportunities
- Call Centre Performance
- Call Centre Promotions
- Call Centre Resourcing
- Call Centre Skills of the Future
- call centres
- callcentremanagementassociation
- Camden
- Camm & hopper
- canadian film festival
- Candidate Video Assessments
- Cap Gemini
- Capita Customer Management
- Capita Partnership
- Capital One
- career advice
- Career Development
- Career Progression
- careers
- Careers Advice
- Careers with a future
- Careers you wont want to miss
- Carole Layzell
- carolyn blunt
- Carpenters
- Case Study
- catalyst housing
- CCEO
- CCMA
- CCMA individual membership
- CCMA UK
- CCO
- celebrations
- Census Group
- CEO
- CEO's put customer service as the most important priority after growth
- CEX
- CEX Salary Insight
- CFO Recruitment
- Chair of Judges
- Challenger Brands
- Charity
- charity digital awards
- Chatbots
- Cheereleader mindset
- chief brand officer
- Chief business Officer
- Chief Commercial Officer
- Chief Commercial Officer Recruitment
- Chief Customer Experience Officer
- Chief Customer Officer
- Chief Customer Officer Executive Search
- Chief Customer Officer Recruiter
- Chief Customer Officer Recruitment
- Chief Customer Officer Salary Insight
- Chief Customer Service Experience Officer
- chief customer success officer
- chief data officer
- chief digital office forum
- Chief Digital Officer
- Chief Employee Officer
- Chief Experience Officer
- Chief Finance Officer
- Chief Finance Officer Executive Search
- Chief Information Officer
- Chief of staff
- Chief Operating Officer
- Chief Operating Officer Executive Search
- Chief People Officer
- Chief planning officer
- Chief Revenue Officer
- chief sustainability officer
- Chief Technology Officer
- Chief Transformation OFficer
- Chief Transformation Officer Recruitment
- Choosing a recruiter
- Chris Rainsforth
- Chris Rickards
- Chris Thewlis
- Christmas Party
- Christopher Brooks
- CIFAS
- CIO
- CIO Recruitment
- Claims Director
- Claims Executive Search
- Claims Leadership
- Claire Lomax
- Clare Lomax
- Click Consult
- Close Brothers
- Cloud Technology
- Co-op Customer and Membership Services
- Co-operative banking
- Coca Cola
- cognitive CRM
- collaborative teams
- Commercial Director
- communication
- Competent Leaders
- Competent Managers
- Complaints
- compliant outbound performance
- Comprehensive Candidate Introductions
- Concentrix
- Conference
- Consultancy
- consultants
- Consumer Centric
- Consumer Duty
- Contact Centre
- Contact Centre Advisors
- Contact Centre agents
- Contact Centre Analytics
- Contact centre avatar
- Contact Centre Awards
- Contact Centre Best Practice
- Contact Centre Careers
- Contact Centre Conference
- Contact Centre Culture
- Contact Centre Degree
- Contact Centre Development
- Contact Centre Director
- Contact Centre Director Executive Search
- Contact Centre Event
- contact centre events
- Contact Centre Exhibition
- contact centre future
- Contact Centre Future Leaders
- Contact Centre Homeworkers
- Contact Centre industry
- Contact Centre Innovation
- Contact Centre Insight
- contact centre jobs
- Contact Centre Leaders
- contact centre management
- Contact Centre Manager
- Contact Centre Performance
- Contact Centre Planning
- contact centre resource planning
- Contact Centre Resourcing
- Contact Centre Seminar
- contact centre technology
- Contact Centre Training
- Contact Centre Transformation
- contact centres
- contactcentre
- content
- Content Marketing Masterclass
- contingency plans
- Convergys
- Conversational analytics
- COO
- COO Recruitment
- COO Succession Recruitment
- cornish mutual
- Coronavirus
- Coronavirus Statement
- Cost of Recruitment
- courier
- Courier Service Customer Service
- Covent Garden
- Covid 19 and Customer Experience.
- Covid 19 Statement
- Covid Recovery for business
- Covid-19
- CPM
- Cranfield University
- Creating a great team
- CRM recruitment consultants
- Cross Country TRains
- crystal palace
- CSAT
- Cse Study
- CSI Index
- CSO
- csta
- cstn
- Cupcakes
- Curo Housing
- Customer
- Customer Advocacy
- Customer Advocacy Director
- Customer analytics
- Customer Automation
- customer centricity
- Customer Conflict
- customer contact
- Customer contact analytics
- Customer Contact Managers
- Customer Contact Planning
- Customer Contact Strategy
- Customer Data
- Customer Director
- Customer Director Digest
- Customer Director Insight
- Customer Director Report
- customer engagement
- customer engagement conference
- Customer Engagement Hub
- Customer Engagement Summit
- Customer Experience
- Customer Experience Analytics
- customer experience awards
- Customer Experience Awards 2018
- Customer Experience best practice
- Customer Experience Development
- Customer Experience Director
- Customer Experience Director Recruiter
- Customer Experience Director Recruitment
- Customer Experience Drives Revenue Growth in 2016
- Customer Experience Evangelist
- Customer Experience Executive Search
- Customer Experience Headhunt
- Customer Experience Hubs
- Customer Experience Influencers
- Customer Experience is designed and developed by people.
- Customer Experience Magazine
- Customer Experience Professionals
- Customer Experience Recruiter
- Customer Experience Recruitment
- Customer Experience Recruitment Consultants
- Customer Experience Rockstar
- Customer Experience Specialist
- Customer Experience Stars
- Customer Experience Strategist and Influencer
- Customer Experience Strategy
- Customer Experience Transformation
- Customer Experience Transformation Leader
- Customer Experinece
- Customer Feedback
- Customer First
- customer insight
- Customer Insight Director
- Customer Insight Director Recruitment
- Customer Insight recruitment
- Customer Insight Recruitment Consultants
- Customer Insight to Drive Customer Service
- Customer Intelligence
- Customer Journeys
- Customer Led Growth
- Customer Loyalty
- customer loytalty
- Customer Management Expo
- Customer moves
- Customer Operations Director
- Customer Planning
- Customer Process
- Customer Satisfaction
- Customer Satisfaction Index
- Customer Service
- Customer Service Advisor
- customer service awards
- customer service best practice
- Customer Service Development
- Customer Service Director
- Customer Service Director Recruiter
- Customer Service Director Recruitment
- Customer Service Director salary insight
- Customer Service Directors
- Customer Service Executive Search
- Customer Service Homeworking
- Customer Service in Financial Services
- Customer Service Innovation
- Customer Service Insight
- Customer Service Jobs
- Customer Service Leader
- customer service manage
- Customer Service Manager
- Customer Service Mananager
- customer service on social media
- Customer Service REcruiter
- Customer Service Recruitment in Banking
- customer service simplicity
- Customer Service Trainer
- customer service trainers
- Customer Service Training
- Customer Service Training Awards
- customer service training network
- Customer Service Trends for 2015
- customer service vs customer experience
- Customer Services
- Customer Services Director
- Customer Strategy
- Customer Strategy and Planning
- Customer Strategy and Planning 2016
- Customer Strategy Degree
- Customer Strategy Director Recruitment
- Customer Strategy Recrutiment
- Customer Success Director
- Customer Success Director recruitment
- Customer Success Director salary insight
- Customer Success Executive Search
- Customer Success it isn't Customer Experience
- Customer Success Manager
- Customer Success Recruitment
- Customer Success Recruitment Consultant
- Customer Success specialist
- Customer Surveys
- customer touchpoints
- customercservice training awards
- Customerthink.com
- Cutting Edge behavioural Testing
- CV advice
- CV Writing Tips
- CX
- CX Commercial Growth
- CX director
- CX Growth
- CX lab
- CX Salary insight
- cxA19
- CXEllence Consulting
- CXFO
- CXi
- cyber monday
- Cyber Security
- D&I
- Daily Mail Group
- Daniel Kahneman
- Darren Lawrenson
- Data
- Data Analytics
- data management
- David Summers
- dawn redman hermes
- DDC outsourcing
- Decline in Customer Service
- DEFAQTO RESEARCH
- Deliver Effective Social Customer Service
- delivery experience
- determination
- developing resilience
- development
- Development of Customer Experience
- DeVere Connaught Rooms
- Devin Glenn
- DFS Sofas
- dialectical behavioural therapy
- dialler management
- Digital Awards
- Digital Change
- Digital Channel Strategy Lead
- Digital Customer Experience Recruitment
- Digital Customer Service
- Digital Eagle
- Digital Experience
- Digital Experience Awards
- Digital Experience Awards 2018
- Digital Experience Awards 2020
- Digital Experience Recruitment
- Digital Innovaion
- Digital Innovation
- digital interviews
- digital recruitment
- Digital Strategy development
- digital transformation
- digital transformation projects
- digitalisation
- digitally native
- digitallyled
- dimension data
- Direct Line
- direct line group
- Director in Energy
- Director in renewables
- Director of Business Operations
- Director of Consulting
- Director of Customer Experience
- Director Of Customer Experience Salary
- Director of Quality
- Director of Retention and Customer Experience
- Director of Sales and Marketing
- Director of Technology
- directors in Utilities
- Disney
- Disruptive Brands
- Diverse leaders
- diverse leadership
- diverse recrutiment
- diverse workforce
- diverseemployees
- diverseemployment
- diverseleadership
- diverseworkforce
- diversity
- Diversity & Inclusion
- Diversity and Inclusion
- Diversity in Insurance
- Diversity recruitment
- diversityintheworkplace
- diversityrecruitment
- Dog Friendly
- Dominic Holland
- Domino's Pizza
- don hales
- Donald Trump
- Donna Scully
- Dorchester
- Dotlabel
- Douglas Jackson
- Douglas Jackson 10 years
- Douglas Jackson Customer Experience Recruitment Consultant
- Douglas Jackson Customer Experience Recrutiment
- Douglas Jackson Executive Search
- Douglas Jackson Executive Search Consultants
- Douglas jackson news
- douglas jackson recruitment
- Douglas Jackson Recruitment Blog
- Douglas JAckson Recruitment Consutlants
- Douglas Jackson Search
- douglas Jackson statement
- douglas jackson top blogs for 2014
- Douglas Jackson UK Recruitment
- Douglas Silverstone
- DPD
- dpd uk
- Dr Nicola Millard
- Dr Richard Claydon
- Draft CV
- DWP
- DX
- DX Awards
- East Sussexx Highways
- Ebecs
- ECCCSA17
- ECCCSA18
- ecccsa19
- Ed Creadey
- Ed Creasey
- Edam Group
- EDI
- EDI ecosystem
- EDI strategy
- edtech
- education
- Education and Training
- EE
- Effective back office planning
- Effective Leadership
- effective Live Chat delivery
- Effective Recruitment
- effective talent acquisition
- Electricity
- Elevating Talent
- elke edwards
- Ember Services
- Emergency measures
- Emergency Measures and the Future
- emergency planning
- Emma Donnelly
- Emotional Intelligence
- Emovis
- empathetic leadership
- empathic communication
- empathy
- Employee communication
- employee culture
- Employee engagement
- Employee Engagement and Customer Experience Evangelist
- Employee engagement to deliver better customer service
- Employee Experience
- employee retention
- Employment
- empowered workforce
- empowering stakeholders
- empowerment
- Endsleigh Insurance
- energy
- Energy Executive Search
- engaged employees
- Enhancing Performance
- Enhancing teams
- Enterprise Leadership
- Enterprise rent-a-car
- Enterprise Social Networking
- enterprise software
- environment
- Environment Agency
- environmental
- EPOS now
- EQ
- Equality
- Equity
- equityvsequality
- Ericsson
- ESN
- Essex and Suggolk Water
- Established Recruitment Consultants
- Ethical
- European Call Centre Awards
- European contact centre and custome service awards
- European contact centre and customer service awards
- European Customer Service Awards
- excel london
- Executive Careers
- Executive hiring
- Executive Interims
- executive leadership
- executive leadership performance
- Executive Leadership Resources
- executive leadership skills
- executive leadership talent
- executive leadership will
- Executive Recruitment
- Executive Retained Recruitment
- Executive Salary Benchmarking
- executive search
- Executive Search COO
- Executive Search Customer Experience
- Executive Search for Customer Experience
- Executive Search for Customer Operations
- Executive Search for Customer Service
- Executive Search in Energy
- Executive Search in Insurance
- executive search mishire
- Executive Search that works
- Executive Search Tool
- Executive Search Tools
- expat jobs
- Experienced Executive Search
- Experienced Recruitment Consultant
- Expert Recruitment Consultant
- express delivery
- extraordinary leadership
- Family Friendly banking
- fastrack
- FCA
- FCA Customer Service
- FCR
- Female Leadership
- Field of Flexibility
- Field Operations Leadership
- field workforce planning
- Financial Services
- Financial Services Customer Experience
- Financial Services Customer Service
- Financial Services Recruitment
- Financial Services Transformation Recruitment
- financialforce
- Finastra
- Findel Education
- Fintech
- Fiona Bruce
- firing employees
- First Call Resolution
- first contact resolution
- First Direct
- Firstource
- Firstsource
- Fixed Term Interim Resource Recruitment
- flexible working
- FM outsource
- Forbes
- Forecasting
- Forecasting and Demand Planning
- Forresters
- fortune.com
- Forward Contact Resolution
- Founder Investment
- Foundit
- four Seasons Healthcare
- Fractional C-suite
- Fractional Recruitment
- Frank Bruno
- Fred Astaire
- free CCMA membership
- FSCS
- Ftse 100 plc Recruitment
- Future C-Suite
- Future CEO
- Future Contact Centre skills
- future Leaders
- Future leadership requirements
- Future of Contact Centre
- Future skills for customer contact
- Future Trends of Customer Service
- FXA
- game retail
- Garrick Suite
- Gartner
- gas
- Gate One
- Gavin Morden
- GE Healthcare
- Geisha
- general election
- General Manager
- General Manager Customer
- Genesys
- Genevieve Kangurs
- Geoban
- Gerry Brown
- Getting the results you want
- Giles Mclellan UCLAN
- Gina Wall
- Give me a Sign
- Global Customer Service
- Global Head of Commercial and Service Management
- goals
- goals success
- Gocardless
- goldaward
- Good Cause
- Good customer service
- good Customer Service in Banking
- Good Energy
- Good Leadership
- Good REcruitment practice
- gousto
- graze
- Greg Reed
- Group Head of Digital
- growth
- Hannah-Louise Cox
- harj johal
- Harrogate
- Harvard Business Review
- Harveys Furniture
- Haste
- Head of Analytics Recruitment
- Head of Claims
- Head of Contact Centre
- Head of Continuous Improvement Recruitment
- Head of Customer Contact Recruitment
- Head of Customer Experience
- Head of Customer Experience Recruitment
- Head of Customer Experience Salary
- Head of Customer Insight
- Head of Customer Insight Recruitment
- Head of Customer Service
- Head of Customer Service Banking
- Head of Customer Service Recruitment
- Head of Customer Support
- Head of Digital
- Head of Digital Customer Operations
- head of diversity
- Head of Insight Recruitment
- Head of Learning & Development
- Head of Operational Support
- Head of Programmes Recruitment
- Head of REgulatory Affairs
- Head of Research
- Head of Resource Planning
- Head of Strategy recruitment
- Head of Talent
- Head of Training
- Head of Transofrmation Recruitment
- headofdiversityequityinclusion
- Health
- healthtech
- Heat
- Heather Small
- heathrow
- helen wilson
- Henley Business School
- Hermes
- High achieving executive
- High achieving talent
- High performance
- High performing leadership
- highperformanceleadership
- Hire a CCO
- hiring
- Hiring behaviours
- hiring better people
- Hiring Competent Managers
- Hiring for success
- Hiring Leaders who stay longer
- Hiring Leaders with emotional intelligence
- hiring more diverse leaders
- hiring more diverse staff
- Hiring skilled talent
- hiring strategies
- hiringforresilience
- HMA
- HMRC
- Holly Beeston
- Home Group
- Homebuyers Companion app
- Homes in Segemoor
- Homeserve
- Homeworkers
- Homeworking
- Homeworking event
- homeworking recruitment
- Horrible Bosses 2
- Housing
- Housing Association
- Housing Association Leadership
- Housing Association POdcast
- Housing Association Recruitment
- Housing Assoications
- Housing Leadership
- Housing Technology Leadership
- How to Achieve Business Success
- how to avoid a bad leadership hire
- How to become a NED
- How to develop Live Chat
- How to hire great leaders
- How to hire resilient leaders
- How to hire the right person
- how to recruit effective resource planners
- how to recruit talent
- how to retain talent
- How will resource planning change
- HR Director
- HSBC
- HSS Hire
- Hughes Insurance
- human interactions
- Human Resource Director
- hydrogen
- I&D Strategy
- Ian Golding
- Ian Naylor
- Ibot
- Icon Communication centres s.r.o
- ICS
- IFDS
- Impactful leadership
- Improving Confidence
- In Field Service
- Incendiary Blue
- Inchcape
- inclusion
- inclusive strategy
- Inclusive Utilities Leadership
- inclusive workforce
- inclusiverecruitment
- increased urgency
- india
- Indoor Gold
- Inducting new employees
- Industry knowledge
- iNED Careers
- INED recruitment
- Infrastructure
- inner cheerleader
- inner critic
- Innovation
- Innovation Awards
- Insight
- Insight Director
- Insight Director Executive Search
- Insightful Data
- Insights
- Inspirational Stories
- Institute of Customer Service
- Institute of Customer Services
- Insurance
- Insurance Customer Experience
- Insurance Customer Service
- Insurance Executive Search
- Insurance Leadership
- Insurance Recruitment
- Insurance Talent
- intelling
- Interactive Intelligence
- Intercall
- Interim Executive Search
- Internal Communication
- International Space Station
- Interview
- Interview Advice
- interview preparation
- interview presentation
- Interview Questions
- Interview Research
- interview techniques
- Interview Testing
- Interview Tips
- Intuit
- investment
- Investor Backed Growth
- Investor Backed Leadership
- Investors
- Investors and Portfolio Leadership
- IPSA
- Ipsos loyalty
- Ipsos Mori
- Is Customer Experience Dead
- Is the Future Bright For Call Centres
- is voice still king in retail
- Isobel Rogers
- ITV
- ivyhouse
- James Comey
- James Dodkins
- James Leach
- James Revell
- James Scutt
- James Vicary
- James Walker
- Jane Smith
- Japan
- Jasmeet Narang
- Jason Bateman
- Jason Hendry
- Jason Pillay
- JDRF Type 1 Diabetes charity
- Jennifer Holloway
- Jeremy Nicholas
- Jez Rose
- Jo Causon
- Jo Thompson Managing Director
- Jo thomson
- Job Analysis Tools
- Job Applicants
- Job interview
- Job Opportunities Offshore
- job search
- Job Tools
- jobs
- Jobs in Water
- Jobs Opportunities
- Joe Diskin
- John Callachan
- John Lewis
- John Lewis Partnership
- john montgomery
- John Seddon
- John Simpson CEO timpsons
- John Timpson
- Jonathan Cowie COO
- Jonathan George
- judging
- judging best practice
- Julie Peasgood
- Justin Haines
- Kamyar
- Kantar
- Karen Wenborn
- KCOM Group
- keith stapleton
- Kerry Gidziewicz
- Kevin Spacey
- knight frank
- knowledge management
- Ladies Who Launch
- large scale transformation
- LBGTQ+
- Leadership
- Leadership and management
- leadership development
- Leadership Hires
- Leadership Observations
- leadership performance
- Leadership Podcast
- Leadership Recruitment
- Leadership REcruitment in Water
- Leadership Reset
- Leadership Signals
- Leadership that delivers better customer experience
- leadershipdevelopment
- leadershipresilience
- leading a great team
- Learning
- Learning & Development
- Legal and General
- Lego
- Leigh Hopwood
- Leon Stafford
- Lexden
- Liam Smith
- Lichfield
- Lichfield Cathedral
- listening
- listening skills
- Little Miss
- Live Chat Channel
- Live Chat Consulting
- Livechat
- Lloyds bank
- lockdown
- lockdown learnings
- Logisitcs
- logistics
- Logistics Customer Experience
- Logmein
- london
- London Air Ambulance
- London Midland
- London Recruitment
- Louise Locke
- Lovefilm
- lovehoney
- Luke Sykwalker
- LV
- Lyndon Purnell
- M People
- Macmillan Cancer Support
- Magic
- Mahadevan Krishnan
- Maiko
- Major Tim Peake
- malta
- Management Consultancy
- Management Consulting
- Management Information
- Managing Director
- Managing Partner
- Manu Up the World Champion Way
- Manuela Pifani
- marcus hickman
- Marija Prokic
- Marije Gould
- Mark Billingham
- Mark Foyster
- Mark Howe
- Mark Whitby
- Mark Wright
- Marketmakers
- Martin Dukes
- Martin Hill-Wilson
- Martin Hills Wilson
- Martin Kemp
- Martin Teasdale
- Mary Cope
- masschallenge
- Mats Rennstam
- Matthew Chatterton
- McCrindle Social Research
- Mcdonalds
- Mcorpcx
- Mcquaig behavioural profiling
- Measuring the right things
- Mel ODonghue Director
- Mental Boxing
- Mental Health
- Merseyrail
- Metor Bank
- Metro Bank
- MI
- Michael Jordan
- Michael Sherwood
- Michelle Ansell
- Microsoft
- Mike Harvard
- Mike Walmsley
- Milennials
- Millbank Tower
- Mindful Sales Training
- Mindset
- Mintel
- mishire
- Miss Late
- Mitie
- money back guarantee recruitment
- Moneypenny
- Monzo Bank
- Morris Pentel
- Most Trusted brands
- Motability
- Motivation
- Motor Insurance
- Mount Fuji
- Mpathy Plus
- Mr Gurmpy
- Mr Men
- Multi-channel Customer contact
- Multi-Channel Customer Experience
- multi-channel customer service
- multi-skilled agents
- multichannel
- Multichannel customer service
- multichannel omnichannel customer service
- multichannel planning
- My Home Move
- My Magic+
- Myers Briggs
- Natalie Keightley
- National Car Parks
- National Contact Centre Conference
- NAtionwide
- Nationwide Building Society
- NE Ambulance
- NED
- NED Boardroom
- NED Career Services
- NED Careers
- needle in a haystack
- Neil Skehel
- Neopost
- Net Promoter Score
- net zero
- Netflix
- Netflix hires great people
- Networking
- Networks
- new appointments
- New Hire Retention
- new hires
- New Look
- NewDay
- Newfoundland Dog
- Next Generation Employee
- nfl
- NHS professionals
- Nic Cotman
- Nic Cotman Consulting
- NICE
- NICE ROBOTICS
- Nice Systems
- Nicola Callan
- Nicola Millard
- Nicola Whitbread
- Nikola Gaubitch
- Nissan
- No 1 Times Top Company to Work for
- Noble Systems
- Non Executive Director
- Non Executive Directors
- North East Ambulance Service
- North Pole
- Northern Gas
- northern gas networks
- not for profit digital
- Now TV
- Npower
- NPS
- o2
- OCADO
- Octopus Energy
- Odigo
- ofcom
- Office Safety
- Offshore Careers
- offshore contact centre
- Offshore jobs
- Oke Eleazu
- Old Mutual Wealth
- Olivia Greenburg
- Olympia
- Olympics
- omni channel
- Omni-channel Customer Experinece
- omnichannel
- omnixco
- on boarding
- onboarding
- Onboarding new employees
- One Housing
- Online awards event
- Online Grocery
- op 50 Customer Experience
- Open Market
- Operational Leader
- Operational Performance
- operational planning
- operational support
- Operational Support Director
- Operational Support Directors
- operational support planning
- Operations Director in Utilities Wholesaler
- Operations Director Insurance
- Operations Director Recruitment
- opportunities offshore
- Opportunity
- Ops Talent
- Optivo
- Organisational Misbehaviourists
- Our Greatest Team
- out dated recruitment
- out-law.com
- outbound data
- outbound dialler
- outbound performance
- Outsourcing Recruitment
- Ovo Energy
- Oxford VR
- PA Housing
- Palladium Digital
- papyrus
- parcel delivery
- park plaza hotels
- Patty mcCord Netflix
- Paula Kennedy
- Payar
- PaymentSense
- PE Backed
- PE Backed Executive Search
- PE Backed Investment
- PE Backed Recruitment
- PE Executive Search
- PE Recruitment
- Peak End Rule
- Pelican Business Services
- Performance Improvements
- Performance Management
- Performing CEO
- Perkbox
- Perry Fletcher
- persistance
- Personal Branding for Brits
- Personal development
- Personalisation
- Personalisation of the Customer Journey
- personalise customer service
- Petchatz
- Phil Andrerson
- Phil Coole
- Phil O'Sheil Operations Director ATOS
- Philippines Jobs Opportunities
- Phygital
- Pindrop
- Places for People
- Plantronics
- Podcast
- political landscape
- poly
- POrtfolio Careers
- Potential
- Potfolio Careers
- PPF Heroes
- PPFCONF
- Premier Inn
- Premises
- Preparation for Interview
- Presentation of Data
- Pride
- Primeast
- Private Equity
- Procter
- Product Director
- Productivity with AI
- Professional Planning
- Professional Planning Forum
- Professional Recruitment Consultant
- Professional Services
- Professor Moira Clark
- Project Manager Recruitment Consutlants
- Promotions
- protection of your brand
- Proven Recruitment Consultants
- Pschometric Testing
- psychometric job evaluation
- public service digital awards
- Pusula Call Center
- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
- Raconteur
- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
- Reach for the Stars
- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- REcruit better
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
- recruiting
- REcruiting a NED
- Recruiting a Sales Director in B2B Energy
- Recruiting Competent Leaders
- recruiting experience
- Recruiting for succession
- Recruiting Great Candidates
- recruiting great talent
- recruiting remotely
- recruitment
- recruitment advice
- Recruitment Agency
- recruitment assessment tools
- recruitment change
- Recruitment Consultant
- recruitment consultant candidate experience
- Recruitment Consultant for Customer Experience
- Recruitment Consultants
- Recruitment Costs
- Recruitment Experience
- Recruitment for Insurance Leaders
- recruitment ideas
- Recruitment Industry Accolades
- Recruitment Industry Recognition
- recruitment is easy
- recruitment methods
- Recruitment of Directors
- recruitment services
- Recruitment solutions
- Recruitment specialist
- Recruitment Strategy
- Recruitment Testing
- recruitment tips
- Recruitment tools
- Recrutiment Agency
- Red Funnel
- Red Funnell
- Refinitiv
- Registered Providers Recruitment
- relationship managers
- Relocating your Career Offshore
- remote management
- remote recruitment
- remote recruitment consultants
- remote working
- remoteworking onboarding
- remoteworking recruitment
- renewables
- Representation
- Research Consultancy
- Research Director
- resilience
- resilience profiling
- resilient leader
- Resilient Leaders
- Resilient Leadership
- resilientleadership
- Resilitent Leaders
- resolver
- Resource Hub
- Resource Planning
- Resource Planning Analyst
- Resource Planning Awards
- resource planning consultant
- Resource PLanning Director Executive Search
- Resource Planning Director Recruitment
- Resource planning Jobs
- Resource Planning Leader
- Resource Planning Leadership
- Resource Planning Manager
- Resource Planning Manager jobs
- resource planning recruitment
- resource planning talent
- Resource solutions
- resourcing
- Response
- restaurant associates
- Resurce Planning Analyst
- Retail
- Retail Customer Experience
- retail customer service
- Retained REcruiter Academy
- Retained Recruitment not just for the C Suite
- Retained vs contingency
- retaining talent
- retention of new hires
- Retention tips
- retentionstrategies
- Revenue Growth
- Reward Recognition
- RHP
- Richard Abdy.
- Richard Brimble
- Richard Kenny
- Richard Lacey
- Richard Rowley
- Richard Sedley
- Richmond Housing Parnership
- Rishi Srivastava
- Riverbank Park Plaza
- Riverbank Plaza
- robots
- ROI with AI
- rountable
- Routefinding Leadership in Uncertain Terrain
- royal bank of scotland
- Royal London
- Royal Mail
- Royal Sun alliance
- RP Appointments
- RS Components
- RSA
- Ryanair
- S club7
- Saas
- Sabio
- Sacrifice
- Sainsburys
- Sainsburys Bank
- Salaries in Customer Experience
- Salary Survey
- Sales
- Sales Director Executive Search
- Sales Director Recruitment
- Sales Training
- Sandra Peaston
- Sandy hennis FRGS
- Santander
- Satia Rai
- Sberbank
- Scheduling
- Scottish Water
- screening CV's
- Search & Selection
- Searchflow
- Searching For excellence
- Secrets for CEO
- Secure talent
- Security Leadership
- seek first to understand
- Segment
- select planning
- self help
- Self-Serve
- selfcare
- Seren
- Severn Trent Water
- Shakespeare 400
- Sharon Maughan
- Shawcross Bank
- Shop Direct
- Shop Direct Group
- Silver award
- Simply Business
- Sir Ranulph Fiennes
- Sir Steve Redgrave
- Site Director
- Sitel
- skills for the future
- Skipton Building Society
- Sky
- Sky Bet
- Sky UK
- Skyes
- Skype interviews
- social customer care
- social customer experience
- social customer service
- Social Engagement
- Social Media
- Social Media Customer Enagement
- Social Mobility
- social networks
- social protection of brand
- Software as a service
- Solar Plants
- Solus Arc
- south africa
- Southern Housing
- Sparks Grove UK
- Speech Analytics
- SQ
- stability in an uncertain market
- staffordshire county council
- Stakeholder Interactions
- Standard Life
- Staples
- Star Wars
- Star Wars the Force Awakens
- startup
- startupdiversity
- startupfunding
- startups
- startups magazine
- Staysure
- Stefan Gilson
- Stella Insurance
- stephen r covey
- Stephen Yap
- Steve Bartlett
- Steve West
- Steven Lee
- Strategic Leadership
- Stratford Upon Avon
- Street food
- Stuart Dorman
- success
- Successful CEO
- Successful hiring
- successful induction programmes
- Successful Recruitment
- successful recruitment process
- SuccessfulCEO
- Succession Recruitment
- Sue Preston
- Sunderland Contact Centre
- sustainability
- Suzi Caesar
- Sven Sachsalber
- SWR waste Management
- talent acquisition strategy
- Talent attraction
- talent development
- Talent retention
- talentacquisition
- Tammy Martin Omni Channel Director
- Targetted recruitment
- Team GB
- Team Knowhow
- Team performance
- team work
- TeamDJ
- TeamGB
- Tech Mahindra
- Tele2
- Telecommunications
- Telecommunications Executive Search
- Telefonica
- Telegraph
- Telemarketing
- Teleperformance Greece
- Teleperformance Russia
- Tempcover Ltd
- Tesco Bank
- Tesco Mobile
- Teviot Creative Ltd
- Thames Water
- the body coach
- The brewery
- The Brewery Venue
- The British Library
- The Co-Op
- The Customer Lifeguard
- The Daily Goat
- The English Spa
- The Forum
- The Forum online
- The Founder
- The Future of Insurance
- The future of retail
- The future of the Contact Centre
- The Future of the Contact Centre Conference
- the future of work in contact centres
- The Game of Thrones
- The Great Birtish Businesswoman Awards
- The Guardian
- The Holly Private Hospital
- The Ice Maiden Expedition
- The Impact Room
- The Impact Room Podcast
- The Independent
- the ivy
- The Ivy Harrogate
- the judge club
- The Last Dance
- the mad scientists
- The Majestic Harrogate
- The Majestic Hotel
- The Met Police
- The Method
- the middle Management
- The new customer service and contact centre landscape
- The Perfect handshake
- The Pirate Castle
- The Pirates Castle
- The Share Centre
- The Voice
- The White company
- The Worlds Greatest Living Explorer
- then be understood
- therockabellas
- Thierry Henry
- Thinking Fast and Slow
- Thomson Reuters
- Three
- Three Ireland
- Three(3)
- Tim Routledge
- Time to Hire
- Timpson
- Tobi
- Tokyo
- Tom Jones
- Top 10 Customer Experience Influencer
- Top 20 CX Stars
- Top 25 Customer Experience Professional
- top blogs for 2014
- Top Talent
- Top Tips For CV
- Top Tips for CV writing
- Top Tips for Interview
- Top tips for video interviews
- toptips
- Training
- training delivery
- Training Manager
- transformation
- Transformation Director
- transformation programmes
- Transformation Stalls
- transformational change
- Trends
- Tripadvisor
- True Cost of recruitment
- truphone
- trust
- trust in customer service
- trustedhousesitters
- TSB
- TSB Customer Experience
- TTEC
- TweakCV
- Twilio
- UCAS
- UK Customer Experience Awards
- UK Digital Experience Awards
- UK financial Experience Awards
- UK National Contact Centre Awards
- UK National Contact Centre Awards 2015
- UK National Contact Centre Awards 2017
- UK National Contact Centre Conference
- UKDXAWARDS
- Ulster University
- Under representation
- United Airline
- Universal Pictures
- UPC
- Uri Hasson
- User Experience
- Utilities
- Utilities B2B Sales
- Utilities Business Woman of the Year
- Utilities Customer Experience
- Utilities Executive Search
- Utilities Headhunter
- Utilities Leadership
- Utilities Recruitment
- Utilities Regulatory Recruitment
- Utilities Technology Leadership
- Utilities Wholesale Recruitment and Executive Search
- UX
- Valtech Limited
- Value Retail
- values
- Vanessa Kingori OBE
- Vanquis
- Ventrica
- Verint
- Veripark
- Verizon
- Vertical Markets
- Vestel
- Vice President
- Vice President Digital Sales & Marketing
- Vice President Executive Search
- Video applications
- Video Assessment Recruitment
- Video chat
- Video Customer Service
- video interviewing
- video interviews
- Virgin Atlantic
- Virgin holidays
- Virgin Media
- Virgin Money
- Virgin Trains overall winner
- virtual coaching
- virtual hiring
- Virtual interviews
- virtual management
- virtual performance
- Virtual Reality
- virtual recruitment strategy
- vita student
- Vitality
- Vitality UK
- Vivid housing
- Vodafone
- Vodafone Chatbot
- voice biometrics
- voice of the Customer
- voice technology of the future
- Volkswagon Group Roadside Assistance
- VP of EMEA
- vulnerability
- vulnerable customers
- waitrose
- Walking Dead
- warner bros
- Warranty and Insurance
- Water
- Water Executive Search Firms
- Water Recruitment and Executive Search
- Wealthify.com
- Web Chat
- Webchat
- Webhelp
- WebhelpUK
- webinar
- Wellbeing
- Wembley Stadium
- westminster bridge
- WFM
- What is Strategic leadership
- what is the best recruitment
- What makes a successful Leader
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Why does Transformation Fail
- Wilko
- Will.i.am
- winners
- Winning Teams
- Winning with Customer Experience
- Winning with CX
- Women in Utilities Network
- Women Leaders
- Worforce
- Workers of the future
- Workers Voice
- Workforce
- workforce management
- Workforce Optimisation
- Workforce Planning
- Workforce Planning Recruitment
- World Boxing Champion
- World Remit
- Worst Customer Service
- WUN
- XLN Business
- YapiKredi
- Yotel
- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
4 September 2026
Published by Holly Beeston on 4 September 2026
Is a Chief Customer Officer Right For Your Business?
9 April 2026
Published by Michelle Ansell on 9 April 2026
Executive Career Services: How to Position Yourself for Senior Roles, NED Opportunities and C-Suite Progression
18 March 2026
Published by Michelle Ansell on 18 March 2026
Each day, CEOs and senior leaders face immense pressure to drive results, inspire their teams, and deliver on ambitious goals. The stakes are high, with every decision impacting employees, customers, and the bottom line.
The most successful leaders understand one simple truth: you can’t do it alone. Exceptional leadership isn’t about having all the answers—it’s about surrounding yourself with the right people and creating an environment where they can thrive.
14 July 2025
Published by Michelle Ansell on 14 July 2025
Oke Eleazu joined Michelle Ansell in The Impact Room following almost eight years with ManyPets, where he was to become UK CEO of the fast-growing insurance […]
11 December 2024
Published by Michelle Ansell on 11 December 2024
Each day, CEOs and senior leaders face immense pressure to drive results, inspire their teams, and deliver on ambitious goals. The stakes are high, with every decision impacting employees, customers, and the bottom line.
The most successful leaders understand one simple truth: you can’t do it alone. Exceptional leadership isn’t about having all the answers—it’s about surrounding yourself with the right people and creating an environment where they can thrive.
19 March 2024
Published by Michelle Ansell on 19 March 2024
This was a great opportunity to learn more about both the current and future Hydrogen landscape and it's importance in the journey to Net Zero.
19 March 2024
Published by Michelle Ansell on 19 March 2024
Hiring Directors in the Utilities industry: are soft skills or technical skills King?
19 March 2024
Published by Michelle Ansell on 19 March 2024
Hiring Directors in the Utilities industry: are soft skills or technical skills King?