5 November 2020Published by Douglas Jackson on 5 November 2020Categories Best Practice Contact Centre Industry Customer Contact Customer Experience customer insight customer service Customer Service Industry Customers Data Digital Experience Homeworking Leadership Recruitment Retail Self-Management Talent Acquisition Virtual RecruitmentThe UK National Contact Centre Conference 2020This week I had the pleasure of attending the UK National Contact Centre Conference with the CCMA. This is a long standing commitment and much anticipated […]