5 November 2020
This week I had the pleasure of attending the UK National Contact Centre Conference with the CCMA. This is a long standing commitment and much anticipated […]
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- Pelican Business Services
- Performance Improvements
- Performance Management
- Performing CEO
- Perkbox
- Perry Fletcher
- persistance
- Personal Branding for Brits
- Personal development
- Personalisation
- Personalisation of the Customer Journey
- personalise customer service
- Petchatz
- Phil Andrerson
- Phil Coole
- Phil O'Sheil Operations Director ATOS
- Philippines Jobs Opportunities
- Phygital
- Pindrop
- Plantronics
- political landscape
- poly
- Potential
- PPF Heroes
- PPFCONF
- Premier Inn
- Premises
- Preparation for Interview
- Presentation of Data
- Pride
- Primeast
- Procter
- Productivity with AI
- Professional Planning
- Professional Planning Forum
- Professional Recruitment Consultant
- Professor Moira Clark
- Project Manager Recruitment Consutlants
- Promotions
- protection of your brand
- Proven Recruitment Consultants
- Pschometric Testing
- psychometric job evaluation
- public service digital awards
- Pusula Call Center
- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
- Raconteur
- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
- Reach for the Stars
- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
- recruiting
- Recruiting Competent Leaders
- recruiting experience
- Recruiting Great Candidates
- recruiting great talent
- recruiting remotely
- recruitment
- recruitment advice
- Recruitment Agency
- recruitment assessment tools
- recruitment change
- Recruitment Consultant
- recruitment consultant candidate experience
- Recruitment Consultant for Customer Experience
- Recruitment Consultants
- Recruitment Costs
- Recruitment Experience
- Recruitment for Insurance Leaders
- recruitment ideas
- Recruitment Industry Accolades
- Recruitment Industry Recognition
- recruitment is easy
- recruitment methods
- Recruitment of Directors
- recruitment services
- Recruitment solutions
- Recruitment specialist
- Recruitment Strategy
- Recruitment Testing
- recruitment tips
- Recruitment tools
- Recrutiment Agency
- Red Funnel
- Red Funnell
- Refinitiv
- relationship managers
- Relocating your Career Offshore
- remote management
- remote recruitment
- remote recruitment consultants
- remote working
- remoteworking onboarding
- remoteworking recruitment
- renewables
- Representation
- Research Director
- resilience
- resilience profiling
- resilient leader
- Resilient Leaders
- Resilient Leadership
- resilientleadership
- Resilitent Leaders
- resolver
- Resource Planning
- Resource Planning Analyst
- Resource Planning Awards
- resource planning consultant
- Resource planning Jobs
- Resource Planning Leader
- Resource Planning Leadership
- Resource Planning Manager
- Resource Planning Manager jobs
- resource planning recruitment
- resource planning talent
- Resource solutions
- resourcing
- Response
- restaurant associates
- Resurce Planning Analyst
- Retail Customer Experience
- retail customer service
- Retained REcruiter Academy
- Retained Recruitment not just for the C Suite
- Retained vs contingency
- retaining talent
- retention of new hires
- Retention tips
- retentionstrategies
- Revenue Growth
- Reward Recognition
- RHP
- Richard Abdy.
- Richard Brimble
- Richard Kenny
- Richard Lacey
- Richard Rowley
- Richard Sedley
- Richmond Housing Parnership
- Rishi Srivastava
- Riverbank Park Plaza
- Riverbank Plaza
- robots
- ROI with AI
- rountable
- royal bank of scotland
- Royal London
- Royal Mail
- Royal Sun alliance
- RS Components
- RSA
- Ryanair
- S club7
- Saas
- Sabio
- Sacrifice
- Sainsburys
- Sainsburys Bank
- Salaries in Customer Experience
- Salary Survey
- Sales
- Sales Training
- Sandra Peaston
- Sandy hennis FRGS
- Santander
- Sberbank
- Scheduling
- Scottish Water
- screening CV's
- Search & Selection
- Searchflow
- Searching For excellence
- Secrets for CEO
- Secure talent
- seek first to understand
- Segment
- select planning
- self help
- Self-Serve
- selfcare
- Seren
- Severn Trent Water
- Shakespeare 400
- Sharon Maughan
- Shawcross Bank
- Shop Direct
- Shop Direct Group
- Silver award
- Simply Business
- Sir Ranulph Fiennes
- Sir Steve Redgrave
- Site Director
- Sitel
- skills for the future
- Skipton Building Society
- Sky
- Sky Bet
- Sky UK
- Skyes
- Skype interviews
- social customer care
- social customer experience
- social customer service
- Social Engagement
- Social Media
- Social Media Customer Enagement
- social networks
- social protection of brand
- Software as a service
- Solar Plants
- Solus Arc
- south africa
- Sparks Grove UK
- Speech Analytics
- SQ
- stability in an uncertain market
- staffordshire county council
- Stakeholder Interactions
- Standard Life
- Staples
- Star Wars
- Star Wars the Force Awakens
- startup
- startupdiversity
- startupfunding
- startups
- startups magazine
- Staysure
- Stefan Gilson
- Stella Insurance
- stephen r covey
- Stephen Yap
- Steve Bartlett
- Steve West
- Steven Lee
- Stratford Upon Avon
- Street food
- Stuart Dorman
- success
- Successful CEO
- Successful hiring
- successful induction programmes
- Successful Recruitment
- successful recruitment process
- SuccessfulCEO
- Sue Preston
- Sunderland Contact Centre
- sustainability
- Suzi Caesar
- Sven Sachsalber
- SWR waste Management
- talent acquisition strategy
- Talent attraction
- talent development
- Talent retention
- talentacquisition
- Tammy Martin Omni Channel Director
- Targetted recruitment
- Team GB
- Team Knowhow
- Team performance
- team work
- TeamDJ
- TeamGB
- Tech Mahindra
- Tele2
- Telefonica
- Telegraph
- Telemarketing
- Teleperformance Greece
- Teleperformance Russia
- Tempcover Ltd
- Tesco Bank
- Tesco Mobile
- Teviot Creative Ltd
- Thames Water
- the body coach
- The brewery
- The Brewery Venue
- The British Library
- The Co-Op
- The Customer Lifeguard
- The Daily Goat
- The English Spa
- The Forum
- The Forum online
- The Founder
- The Future of Insurance
- The future of retail
- The future of the Contact Centre
- The Future of the Contact Centre Conference
- the future of work in contact centres
- The Game of Thrones
- The Great Birtish Businesswoman Awards
- The Guardian
- The Holly Private Hospital
- The Ice Maiden Expedition
- The Independent
- the ivy
- The Ivy Harrogate
- the judge club
- The Last Dance
- the mad scientists
- The Majestic Harrogate
- The Majestic Hotel
- The Met Police
- The Method
- The new customer service and contact centre landscape
- The Perfect handshake
- The Pirate Castle
- The Pirates Castle
- The Share Centre
- The Voice
- The White company
- The Worlds Greatest Living Explorer
- then be understood
- therockabellas
- Thierry Henry
- Thinking Fast and Slow
- Thomson Reuters
- Three
- Three Ireland
- Three(3)
- Tim Routledge
- Time to Hire
- Timpson
- Tobi
- Tokyo
- Tom Jones
- Top 10 Customer Experience Influencer
- Top 20 CX Stars
- Top 25 Customer Experience Professional
- top blogs for 2014
- Top Talent
- Top Tips For CV
- Top Tips for CV writing
- Top Tips for Interview
- Top tips for video interviews
- toptips
- Training
- training delivery
- Training Manager
- transformation
- transformation programmes
- transformational change
- Tripadvisor
- True Cost of recruitment
- truphone
- trust
- trust in customer service
- trustedhousesitters
- TSB
- TSB Customer Experience
- TTEC
- TweakCV
- Twilio
- UCAS
- UK Customer Experience Awards
- UK Digital Experience Awards
- UK financial Experience Awards
- UK National Contact Centre Awards
- UK National Contact Centre Awards 2015
- UK National Contact Centre Awards 2017
- UK National Contact Centre Conference
- UKDXAWARDS
- Ulster University
- Under representation
- United Airline
- Universal Pictures
- UPC
- Uri Hasson
- User Experience
- Utilities
- Utilities Business Woman of the Year
- Utilities Customer Experience
- UX
- Valtech Limited
- Value Retail
- values
- Ventrica
- Verint
- Veripark
- Verizon
- Vertical Markets
- Vestel
- Vice President
- Vice President Digital Sales & Marketing
- Video applications
- Video Assessment Recruitment
- Video chat
- Video Customer Service
- video interviewing
- video interviews
- Virgin Atlantic
- Virgin holidays
- Virgin Media
- Virgin Money
- Virgin Trains overall winner
- virtual coaching
- virtual hiring
- Virtual interviews
- virtual management
- virtual performance
- Virtual Reality
- virtual recruitment strategy
- vita student
- Vitality
- Vitality UK
- Vivid housing
- Vodafone
- Vodafone Chatbot
- voice biometrics
- voice of the Customer
- voice technology of the future
- Volkswagon Group Roadside Assistance
- vulnerability
- vulnerable customers
- waitrose
- Walking Dead
- warner bros
- Water
- Wealthify.com
- Web Chat
- Webchat
- Webhelp
- WebhelpUK
- webinar
- Wellbeing
- Wembley Stadium
- westminster bridge
- WFM
- what is the best recruitment
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Wilko
- Will.i.am
- winners
- Winning Teams
- Winning with Customer Experience
- Winning with CX
- wisdom
- Women in Utilities Network
- Women Leaders
- Worforce
- Workers of the future
- Workers Voice
- Workforce
- workforce management
- Workforce Optimisation
- Workforce Planning
- World Boxing Champion
- World Remit
- Worst Customer Service
- WUN
- XLN Business
- YapiKredi
- Yotel
- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
9 March 2020
I attended another great CCMA seminar in London, focused on the customer journey and how personalising the approach with customers can affect productivity within the contact […]
27 November 2019
Published by Douglas Jackson on 27 November 2019
It was the biggest yet, with 1300 attendees from over 24 countries arriving at the Battersea Evolution for the 2019 European Contact Centre and Customer Service […]
14 November 2019
Published by Douglas Jackson on 14 November 2019
The Future of Work in Contact Centres was this years theme and a topical subject for the annual CCMA UK National Contact Centre Conference, which was […]
28 October 2019
Published by Douglas Jackson on 28 October 2019
Categories
- AI
- Analytics
- Automated Customer Service
- Best Practice
- Chatbots
- Contact Centre Industry
- Customer Contact
- Customer Experience
- Customer Experience ROI
- customer insight
- customer service
- Customer Service Industry
- Customer Strategy
- Customers
- Data
- Digital Experience
- Recruitment
- Retail
- Retained Recruitment
- Retained Search
I had the opportunity of attending a retail round-table event hosted by Ann-Marie Stagg and the CCMA in London last week, titled ‘The Future of Retail’. […]
12 November 2018
Published by Douglas Jackson on 12 November 2018
Categories
- Automated Customer Service
- Awards
- Best Practice
- Candidate Experience
- Career Development
- Chatbots
- Contact Centre Industry
- Continuous Improvement
- Continuous Improvement/Process Improvment
- Customer Contact
- customer service
- Customers
- Digital Experience
- Employee Engagement
- Employees
- Homeworking
- multi channel customer experience
- Robotics
- Transformation/Change
Ann-Marie Stagg and the CCMA, held the UK National Contact Centre Conference 2018 at the British Library. The theme; Delivering World Class Service With a Human […]
16 May 2018
Tuesday 15th May 2018 – A Great afternoon at the Brewery in London as Rebecca Lawrence and Kerry Gidziewicz attended the CCMA Seminar “Maximising Productivity with […]
30 November 2017
Published by Douglas Jackson on 30 November 2017
Wow, what a scene, it truly was a spectacular sight as we entered the grand hall at the Battersea Evolution for the ECCCSA’s, European Contact Centre […]
13 November 2017
Published by Douglas Jackson on 13 November 2017
8th November 2017 and the UK National Contact Centre Conference from the CCMA, held at the British Library knowledge centre. The event, free to members was […]