21 July 2020Published by Douglas Jackson on 21 July 2020Categories Awards Contact Centre Industry Continuous Improvement CRM Customer Experience ROI Digital Digital Experience LeadershipDigital Online Innovation For The Digital Experience Awards 2020A round up from a truly virtual UK Digital Experience Awards 2020 from Hannah Louise Cox, with Awards International.
28 November 2018Published by Douglas Jackson on 28 November 2018Categories Awards Best Practice Contact Centre Industry Customer Contact Customer Experience customer insight customer service Customer Service Industry Customer Strategy Data Digital Digital Experience Employee Engagement Motivation multi channel customer experience omni-channel Social Customer ServiceAround the World in 80 Days- #ECCCSA18So to the most prestigious event in the contact centre and customer service calendar. The European Contact Centre and Customer Service Awards. Once again held at […]