Analytics

18 March 2026

Key Trends in Data, Insight & Planning Leadership (2026)

Each day, CEOs and senior leaders face immense pressure to drive results, inspire their teams, and deliver on ambitious goals. The stakes are high, with every decision impacting employees, customers, and the bottom line. The most successful leaders understand one simple truth: you can’t do it alone. Exceptional leadership isn’t about having all the answers—it’s about surrounding yourself with the right people and creating an environment where they can thrive.
6 February 2026

Douglas Silverstone: Technology Leadership, Talent and the Future of Social Housing

Housing Association Technology Leadership: The Impact Room Leadership Podcast Technology is becoming fundamental to almost every major challenge facing Social Housing. Repairs. Building safety. Damp and […]
6 August 2025

Workforce Planning & Field Operations Recruitment for a FTSE 100 Energy Provider

Energy and Field Operations Recruitment Case Study Douglas Jackson was engaged by a FTSE 100 Energy provider to appoint a senior Forecasting & Planning Business Lead […]
11 December 2024

AI, Operational Performance & Decision Intelligence: What Leaders Told Us

Each day, CEOs and senior leaders face immense pressure to drive results, inspire their teams, and deliver on ambitious goals. The stakes are high, with every decision impacting employees, customers, and the bottom line. The most successful leaders understand one simple truth: you can’t do it alone. Exceptional leadership isn’t about having all the answers—it’s about surrounding yourself with the right people and creating an environment where they can thrive.
27 June 2024

The Importance of Resource Planning, Analytics, and Customer Insight Roles

Operational Support functions are essential to running and effective and efficient operation, helping your business thrive. Find our why resource planning, insight and analytics roles are so crucial for your company and how to hire a good one
8 July 2021

Automation at what cost to service?

The decline of customer service, people leadership and bots, what is the best balance?
9 April 2021

Is a Chief Planning Officer Next?

What's Next For Planning... The rise of AI, Analytics and the role of a Chief Planning Officer, do you need to appoint one to your board room.
7 April 2020

How Will Business Planning Change?

Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the planning space. Several conversations have been around […]
7 January 2020

Customer Experience Stars

The start of a New Year, we don’t know about you but it always brings about a time of self reflection, of improvement, of new beginnings, […]
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