29 January 2026
The Impact Room Leadership Podcast Carole Layzell joined Michelle Ansell in The Impact Room to discuss a career spanning more than three decades across banking, customer […]
- Filter by
- Categories
- Tags
- Authors
- Show all
- All
- AI
- Analytics
- Analytics Recruitment
- Automated Customer Service
- Awards
- banking
- Behavioural Assessment Tools
- Behavioural Profiling
- Best Practice
- Board Careers
- Boost HR
- business intelligence
- Business Planning
- callcentrehelper
- Candidate Experience
- Candidates
- Career Development
- carolynblunt
- Case Study
- CEO
- Chatbots
- Chief Commercial Officer
- Chief Customer Officer
- Chief Finance Officer
- Chief Information Officer
- Chief Revenue Officer
- Chief Technology Officer
- Chief Transformation Officer
- Clients
- Contact Centre Industry
- Continuous Improvement
- Continuous Improvement/Process Improvment
- CRM
- Customer Contact
- Customer Experience
- Customer Experience ROI
- customer insight
- Customer Moves
- customer service
- Customer Service Industry
- Customer Strategy
- Customer Success
- Customers
- CV's
- Data
- Developing Resilient Leaders
- Dialler
- Digital
- Digital Experience
- Diversity and Inclusion
- Douglas Jackson
- Employee Engagement
- Employees
- Executive Salary Benchmarking
- Executive Search
- financial services
- Growth of Customer Experience
- Hiring
- Hiring Resilient Leaders
- Homeworking
- Housing
- Insight/Analytics
- Insurance
- Interviews
- Investors and Portfolio Leadership
- Jobs
- Leadership
- Leadership Signals
- Logistics
- Motivation
- multi channel customer experience
- Non Executive Director
- Offshore
- omni-channel
- Operational Support
- Operations - COO
- Outbound
- Performance
- Personal Development
- Programmes/Projects
- Recruitment
- Recruitment Agency
- Reporting
- resilience
- Resilient Leadership
- Resource Hub
- Resource Planning Industry
- Retail
- Retained Recruitment
- Retained Search
- Retention
- Robotics
- Self-Management
- Social Customer Service
- social media
- Social Networking
- Social Recruitment
- Speech Analytics
- Talent Acquisition
- talent development
- Talent Management
- telecommunications
- The Impact Room
- Training
- Transformation/Change
- Uncategorized
- Utilities
- Vice President Executive Search
- Video Recruitment Tools
- Virtual Recruitment
- All
- #forumconf
- #le shuttle - eurotunnel
- #ukccc15
- #ukccc2014
- #ukcxa #ukcxawards2018
- #ukcxawards
- #ukdxa20 #ukdxawards
- #ukdxawards #ukcstn
- #ukfxa
- #ukfxawards
- 121 meetings
- 5 tips to social customer service
- 5 Top Tips for Your CV
- 93digital
- A new type of leader
- A-Plant
- ABI
- Absence Management
- ACCA
- Accelerated Digital Transformation
- achievement
- achieving your business goals
- Acibadem
- Acrobatics
- admin re
- Adrian Swinscoe
- ADT
- Advice
- Aegon
- Aeroloft
- Affinity Water
- ageing customer
- ageing workforce
- Agile Product Contact Centre Structure
- AI
- AI For Insurance
- AI generated
- AI in Call Centres
- AI jobs
- Aimie Chapple
- Air France
- Akzo Nobel
- Alan Dedicoat
- Albert Einstein
- Alex King
- Alex Mead
- Alice Henderson
- Alison Lowrie
- Amara
- amazon
- American Square Conference Centre
- Amy Cashman
- Ana Belic
- analytical recruitment
- Analytics
- Analytics Recruitment consultant
- Andrew McGuigan
- Andy Ralphs DWP
- Anglian Water
- Animal Friends
- Anis Qizilbash
- ann-marie Stagg
- Anna Denning
- AO.com
- Apple
- Applicant Tracking System
- Applications
- are you listening
- Argos
- Arise Homeworking
- Artic Theme
- Artifical
- Artifical Intelligence
- Artifical Intelligence in Call Centres
- Artificial Intelligence
- Ascensos
- Ascenti
- Asos
- Aspect
- Aspen Healthcare
- Assessing the right candidate
- Asset Management
- Assistant Director of Insgith
- Astronaut
- Atom Bank
- Atrium Wembley
- ATS
- attract top talent
- Attracting and retaining the skills for the future
- Attrition
- Authentic CEO
- Authentic self
- Autoglass
- Automation
- Avaya
- avoiding a mishire
- Award Winners
- Award Winning
- Award winning Change
- Awards
- Awards best practice
- Awards International
- Axa
- B2B
- B2B Energy Broker
- back office resource planning
- back to basics
- Back to the contact centre of the future
- balfour beatty
- Ballet
- Bank of New York
- Banking
- Banking Customer Experience
- Banking Customer Service
- Banksy
- Barclay Jones
- barclaycard
- barclays
- Barclays Bank
- Barclays Premier
- Barclays Premier and Offshore Quality Team
- barclays wealth gce team
- barnado's
- barnardos
- Barriers to Hiring Recruitment
- Basketball
- Battersea Evolution
- Behavioural Change
- Behavioural Profiling
- Behavioural Profiling Assessment
- Behavioural profiling recruitment tools
- Behavioural therapy
- Ben Lappin
- Ben Page
- Best brands for customer service
- Best Careers
- Best Jobs for graduates
- Best jobs for school leavers
- Best jobs with opportunities
- Best jobs with promotions
- best practice
- Best Practice in Contact Centre
- Best Recruitment practice
- best recruitment proposition
- best recruitment service
- Best Recruitment solutions
- Better Hiring
- better leadership
- better management
- Better retention of new hires
- betterleaders
- betterteams
- BGL Group
- BI
- BI/MI Recruitment Consultants
- Bidfood
- big ben
- Big Data recruitment
- Bill Wilson
- Billy Schwer
- Biometrics
- black friday
- Black Horse
- Blackstone
- Blue Sky
- Blue sky people change experts
- BME LEaders
- bmw
- Board Advice
- Board Advisor
- Board Advisory
- Board Careers
- Board Executive Search
- Board Leadership
- Board Level Appointment
- Board level customer experience
- Board Recruitment
- Board Search
- boardroom
- Boardroom strategy
- Boards
- Bob horton
- Bob Stella
- booking.com
- bostonconusltinggroup
- bots
- Bought By Many
- BPA Quality
- BPO Recruitment
- Brainfood Consulting
- Brainfood Extra
- Brand Biology
- brand reputation
- brand reputation on social media
- Bright UK
- brighton
- Bristan
- Bristol and Wessex Water
- British Film Institute
- British Gas
- british gas. mcDonalds
- British Library
- Bronze award
- Bruce Almighty
- BT
- BT Enterprise
- BT Futorologist
- BT Futurologist
- Build a Duck
- Building Society Recruitment
- Bullet Train
- BUPA
- Burgers
- burnout
- Business
- Business Analytics
- Business as usual
- business conitnuity planning
- Business Growth
- Business Inteligence
- Business Intelligence recruitment
- Business Leadership
- Business Measurements
- business operations
- Business Performance
- Business Planning
- Business Strategy
- Business Stream
- buying behaviour
- C-Suite
- C-suite and Customer Service
- C-Suite appointments
- Cabot Financial
- Calabrio
- Call Centre
- Call Centre Advisor
- Call Centre Agent
- Call Centre Agents
- Call Centre Best Practice
- Call Centre Careers
- Call Centre Development
- Call Centre Director
- call centre directors
- Call Centre Expo
- Call Centre Homeworkers
- call centre jobs
- Call Centre Management Association
- Call Centre Manager
- Call Centre Manager of the Year
- Call Centre of the Future
- Call Centre Opportunities
- Call Centre Performance
- Call Centre Promotions
- Call Centre Resourcing
- Call Centre Skills of the Future
- call centres
- callcentremanagementassociation
- Camden
- Camm & hopper
- canadian film festival
- Candidate Video Assessments
- Cap Gemini
- Capita Customer Management
- Capita Partnership
- Capital One
- career advice
- Career Development
- Career Progression
- careers
- Careers Advice
- Careers with a future
- Careers you wont want to miss
- Carole Layzell
- carolyn blunt
- Carpenters
- Case Study
- catalyst housing
- CCEO
- CCMA
- CCMA individual membership
- CCMA UK
- CCO
- celebrations
- Census Group
- CEO
- CEO's put customer service as the most important priority after growth
- CEX
- CEX Salary Insight
- CFO Recruitment
- Chair of Judges
- Challenger Brands
- Charity
- charity digital awards
- Chatbots
- Cheereleader mindset
- chief brand officer
- Chief business Officer
- Chief Commercial Officer
- Chief Commercial Officer Recruitment
- Chief Customer Experience Officer
- Chief Customer Officer
- Chief Customer Officer Executive Search
- Chief Customer Officer Recruiter
- Chief Customer Officer Recruitment
- Chief Customer Officer Salary Insight
- Chief Customer Service Experience Officer
- chief customer success officer
- chief data officer
- chief digital office forum
- Chief Digital Officer
- Chief Employee Officer
- Chief Experience Officer
- Chief Finance Officer
- Chief Finance Officer Executive Search
- Chief Information Officer
- Chief of staff
- Chief Operating Officer
- Chief Operating Officer Executive Search
- Chief People Officer
- Chief planning officer
- Chief Revenue Officer
- chief sustainability officer
- Chief Technology Officer
- Chief Transformation OFficer
- Chief Transformation Officer Recruitment
- Choosing a recruiter
- Chris Rainsforth
- Chris Rickards
- Chris Thewlis
- Christmas Party
- Christopher Brooks
- CIFAS
- CIO
- CIO Recruitment
- Claims Director
- Claims Executive Search
- Claims Leadership
- Claire Lomax
- Clare Lomax
- Click Consult
- Close Brothers
- Cloud Technology
- Co-op Customer and Membership Services
- Co-operative banking
- Coca Cola
- cognitive CRM
- collaborative teams
- Commercial Director
- communication
- Competent Leaders
- Competent Managers
- Complaints
- compliant outbound performance
- Comprehensive Candidate Introductions
- Concentrix
- Conference
- Consultancy
- consultants
- Consumer Centric
- Consumer Duty
- Contact Centre
- Contact Centre Advisors
- Contact Centre agents
- Contact Centre Analytics
- Contact centre avatar
- Contact Centre Awards
- Contact Centre Best Practice
- Contact Centre Careers
- Contact Centre Conference
- Contact Centre Culture
- Contact Centre Degree
- Contact Centre Development
- Contact Centre Director
- Contact Centre Director Executive Search
- Contact Centre Event
- contact centre events
- Contact Centre Exhibition
- contact centre future
- Contact Centre Future Leaders
- Contact Centre Homeworkers
- Contact Centre industry
- Contact Centre Innovation
- Contact Centre Insight
- contact centre jobs
- Contact Centre Leaders
- contact centre management
- Contact Centre Manager
- Contact Centre Performance
- Contact Centre Planning
- contact centre resource planning
- Contact Centre Resourcing
- Contact Centre Seminar
- contact centre technology
- Contact Centre Training
- Contact Centre Transformation
- contact centres
- contactcentre
- content
- Content Marketing Masterclass
- contingency plans
- Convergys
- Conversational analytics
- COO
- COO Recruitment
- COO Succession Recruitment
- cornish mutual
- Coronavirus
- Coronavirus Statement
- Cost of Recruitment
- courier
- Courier Service Customer Service
- Covent Garden
- Covid 19 and Customer Experience.
- Covid 19 Statement
- Covid Recovery for business
- Covid-19
- CPM
- Cranfield University
- Creating a great team
- CRM recruitment consultants
- Cross Country TRains
- crystal palace
- CSAT
- Cse Study
- CSI Index
- CSO
- csta
- cstn
- Cupcakes
- Curo Housing
- Customer
- Customer Advocacy
- Customer Advocacy Director
- Customer analytics
- Customer Automation
- customer centricity
- Customer Conflict
- customer contact
- Customer contact analytics
- Customer Contact Managers
- Customer Contact Planning
- Customer Contact Strategy
- Customer Data
- Customer Director
- Customer Director Digest
- Customer Director Insight
- Customer Director Report
- customer engagement
- customer engagement conference
- Customer Engagement Hub
- Customer Engagement Summit
- Customer Experience
- Customer Experience Analytics
- customer experience awards
- Customer Experience Awards 2018
- Customer Experience best practice
- Customer Experience Development
- Customer Experience Director
- Customer Experience Director Recruiter
- Customer Experience Director Recruitment
- Customer Experience Drives Revenue Growth in 2016
- Customer Experience Evangelist
- Customer Experience Executive Search
- Customer Experience Headhunt
- Customer Experience Hubs
- Customer Experience Influencers
- Customer Experience is designed and developed by people.
- Customer Experience Magazine
- Customer Experience Professionals
- Customer Experience Recruiter
- Customer Experience Recruitment
- Customer Experience Recruitment Consultants
- Customer Experience Rockstar
- Customer Experience Specialist
- Customer Experience Stars
- Customer Experience Strategist and Influencer
- Customer Experience Strategy
- Customer Experience Transformation
- Customer Experience Transformation Leader
- Customer Experinece
- Customer Feedback
- Customer First
- customer insight
- Customer Insight Director
- Customer Insight Director Recruitment
- Customer Insight recruitment
- Customer Insight Recruitment Consultants
- Customer Insight to Drive Customer Service
- Customer Intelligence
- Customer Journeys
- Customer Led Growth
- Customer Loyalty
- customer loytalty
- Customer Management Expo
- Customer moves
- Customer Operations Director
- Customer Planning
- Customer Process
- Customer Satisfaction
- Customer Satisfaction Index
- Customer Service
- Customer Service Advisor
- customer service awards
- customer service best practice
- Customer Service Development
- Customer Service Director
- Customer Service Director Recruiter
- Customer Service Director Recruitment
- Customer Service Director salary insight
- Customer Service Directors
- Customer Service Executive Search
- Customer Service Homeworking
- Customer Service in Financial Services
- Customer Service Innovation
- Customer Service Insight
- Customer Service Jobs
- Customer Service Leader
- customer service manage
- Customer Service Manager
- Customer Service Mananager
- customer service on social media
- Customer Service REcruiter
- Customer Service Recruitment in Banking
- customer service simplicity
- Customer Service Trainer
- customer service trainers
- Customer Service Training
- Customer Service Training Awards
- customer service training network
- Customer Service Trends for 2015
- customer service vs customer experience
- Customer Services
- Customer Services Director
- Customer Strategy
- Customer Strategy and Planning
- Customer Strategy and Planning 2016
- Customer Strategy Degree
- Customer Strategy Director Recruitment
- Customer Strategy Recrutiment
- Customer Success Director
- Customer Success Director recruitment
- Customer Success Director salary insight
- Customer Success Executive Search
- Customer Success it isn't Customer Experience
- Customer Success Manager
- Customer Success Recruitment
- Customer Success Recruitment Consultant
- Customer Success specialist
- Customer Surveys
- customer touchpoints
- customercservice training awards
- Customerthink.com
- Cutting Edge behavioural Testing
- CV advice
- CV Writing Tips
- CX
- CX Commercial Growth
- CX director
- CX Growth
- CX lab
- CX Salary insight
- cxA19
- CXEllence Consulting
- CXFO
- CXi
- cyber monday
- Cyber Security
- D&I
- Daily Mail Group
- Daniel Kahneman
- Darren Lawrenson
- Data
- Data Analytics
- data management
- David Summers
- dawn redman hermes
- DDC outsourcing
- Decline in Customer Service
- DEFAQTO RESEARCH
- Deliver Effective Social Customer Service
- delivery experience
- determination
- developing resilience
- development
- Development of Customer Experience
- DeVere Connaught Rooms
- Devin Glenn
- DFS Sofas
- dialectical behavioural therapy
- dialler management
- Digital Awards
- Digital Change
- Digital Channel Strategy Lead
- Digital Customer Experience Recruitment
- Digital Customer Service
- Digital Eagle
- Digital Experience
- Digital Experience Awards
- Digital Experience Awards 2018
- Digital Experience Awards 2020
- Digital Experience Recruitment
- Digital Innovaion
- Digital Innovation
- digital interviews
- digital recruitment
- Digital Strategy development
- digital transformation
- digital transformation projects
- digitalisation
- digitally native
- digitallyled
- dimension data
- Direct Line
- direct line group
- Director in Energy
- Director in renewables
- Director of Business Operations
- Director of Consulting
- Director of Customer Experience
- Director Of Customer Experience Salary
- Director of Quality
- Director of Retention and Customer Experience
- Director of Sales and Marketing
- Director of Technology
- directors in Utilities
- Disney
- Disruptive Brands
- Diverse leaders
- diverse leadership
- diverse recrutiment
- diverse workforce
- diverseemployees
- diverseemployment
- diverseleadership
- diverseworkforce
- diversity
- Diversity & Inclusion
- Diversity and Inclusion
- Diversity in Insurance
- Diversity recruitment
- diversityintheworkplace
- diversityrecruitment
- Dog Friendly
- Dominic Holland
- Domino's Pizza
- don hales
- Donald Trump
- Donna Scully
- Dorchester
- Dotlabel
- Douglas Jackson
- Douglas Jackson 10 years
- Douglas Jackson Customer Experience Recruitment Consultant
- Douglas Jackson Customer Experience Recrutiment
- Douglas Jackson Executive Search
- Douglas Jackson Executive Search Consultants
- Douglas jackson news
- douglas jackson recruitment
- Douglas Jackson Recruitment Blog
- Douglas JAckson Recruitment Consutlants
- Douglas Jackson Search
- douglas Jackson statement
- douglas jackson top blogs for 2014
- Douglas Jackson UK Recruitment
- Douglas Silverstone
- DPD
- dpd uk
- Dr Nicola Millard
- Dr Richard Claydon
- Draft CV
- DWP
- DX
- DX Awards
- East Sussexx Highways
- Ebecs
- ECCCSA17
- ECCCSA18
- ecccsa19
- Ed Creadey
- Ed Creasey
- Edam Group
- EDI
- EDI ecosystem
- EDI strategy
- edtech
- education
- Education and Training
- EE
- Effective back office planning
- Effective Leadership
- effective Live Chat delivery
- Effective Recruitment
- effective talent acquisition
- Electricity
- Elevating Talent
- elke edwards
- Ember Services
- Emergency measures
- Emergency Measures and the Future
- emergency planning
- Emma Donnelly
- Emotional Intelligence
- Emovis
- empathetic leadership
- empathic communication
- empathy
- Employee communication
- employee culture
- Employee engagement
- Employee Engagement and Customer Experience Evangelist
- Employee engagement to deliver better customer service
- Employee Experience
- employee retention
- Employment
- empowered workforce
- empowering stakeholders
- empowerment
- Endsleigh Insurance
- energy
- Energy Executive Search
- engaged employees
- Enhancing Performance
- Enhancing teams
- Enterprise Leadership
- Enterprise rent-a-car
- Enterprise Social Networking
- enterprise software
- environment
- Environment Agency
- environmental
- EPOS now
- EQ
- Equality
- Equity
- equityvsequality
- Ericsson
- ESN
- Essex and Suggolk Water
- Established Recruitment Consultants
- Ethical
- European Call Centre Awards
- European contact centre and custome service awards
- European contact centre and customer service awards
- European Customer Service Awards
- excel london
- Executive Careers
- Executive hiring
- Executive Interims
- executive leadership
- executive leadership performance
- Executive Leadership Resources
- executive leadership skills
- executive leadership talent
- executive leadership will
- Executive Recruitment
- Executive Retained Recruitment
- Executive Salary Benchmarking
- executive search
- Executive Search COO
- Executive Search Customer Experience
- Executive Search for Customer Experience
- Executive Search for Customer Operations
- Executive Search for Customer Service
- Executive Search in Energy
- Executive Search in Insurance
- executive search mishire
- Executive Search that works
- Executive Search Tool
- Executive Search Tools
- expat jobs
- Experienced Executive Search
- Experienced Recruitment Consultant
- Expert Recruitment Consultant
- express delivery
- extraordinary leadership
- Family Friendly banking
- fastrack
- FCA
- FCA Customer Service
- FCR
- Female Leadership
- Field of Flexibility
- Field Operations Leadership
- field workforce planning
- Financial Services
- Financial Services Customer Experience
- Financial Services Customer Service
- Financial Services Recruitment
- Financial Services Transformation Recruitment
- financialforce
- Finastra
- Findel Education
- Fintech
- Fiona Bruce
- firing employees
- First Call Resolution
- first contact resolution
- First Direct
- Firstource
- Firstsource
- Fixed Term Interim Resource Recruitment
- flexible working
- FM outsource
- Forbes
- Forecasting
- Forecasting and Demand Planning
- Forresters
- fortune.com
- Forward Contact Resolution
- Founder Investment
- Foundit
- four Seasons Healthcare
- Fractional C-suite
- Fractional Recruitment
- Frank Bruno
- Fred Astaire
- free CCMA membership
- FSCS
- Ftse 100 plc Recruitment
- Future C-Suite
- Future CEO
- Future Contact Centre skills
- future Leaders
- Future leadership requirements
- Future of Contact Centre
- Future skills for customer contact
- Future Trends of Customer Service
- FXA
- game retail
- Garrick Suite
- Gartner
- gas
- Gate One
- Gavin Morden
- GE Healthcare
- Geisha
- general election
- General Manager
- General Manager Customer
- Genesys
- Genevieve Kangurs
- Geoban
- Gerry Brown
- Getting the results you want
- Giles Mclellan UCLAN
- Gina Wall
- Give me a Sign
- Global Customer Service
- Global Head of Commercial and Service Management
- goals
- goals success
- Gocardless
- goldaward
- Good Cause
- Good customer service
- good Customer Service in Banking
- Good Energy
- Good Leadership
- Good REcruitment practice
- gousto
- graze
- Greg Reed
- Group Head of Digital
- growth
- Hannah-Louise Cox
- harj johal
- Harrogate
- Harvard Business Review
- Harveys Furniture
- Haste
- Head of Analytics Recruitment
- Head of Claims
- Head of Contact Centre
- Head of Continuous Improvement Recruitment
- Head of Customer Contact Recruitment
- Head of Customer Experience
- Head of Customer Experience Recruitment
- Head of Customer Experience Salary
- Head of Customer Insight
- Head of Customer Insight Recruitment
- Head of Customer Service
- Head of Customer Service Banking
- Head of Customer Service Recruitment
- Head of Customer Support
- Head of Digital
- Head of Digital Customer Operations
- head of diversity
- Head of Insight Recruitment
- Head of Learning & Development
- Head of Operational Support
- Head of Programmes Recruitment
- Head of REgulatory Affairs
- Head of Research
- Head of Resource Planning
- Head of Strategy recruitment
- Head of Talent
- Head of Training
- Head of Transofrmation Recruitment
- headofdiversityequityinclusion
- Health
- healthtech
- Heat
- Heather Small
- heathrow
- helen wilson
- Henley Business School
- Hermes
- High achieving executive
- High achieving talent
- High performance
- High performing leadership
- highperformanceleadership
- Hire a CCO
- hiring
- Hiring behaviours
- hiring better people
- Hiring Competent Managers
- Hiring for success
- Hiring Leaders who stay longer
- Hiring Leaders with emotional intelligence
- hiring more diverse leaders
- hiring more diverse staff
- Hiring skilled talent
- hiring strategies
- hiringforresilience
- HMA
- HMRC
- Holly Beeston
- Home Group
- Homebuyers Companion app
- Homes in Segemoor
- Homeserve
- Homeworkers
- Homeworking
- Homeworking event
- homeworking recruitment
- Horrible Bosses 2
- Housing
- Housing Association
- Housing Association Leadership
- Housing Association POdcast
- Housing Association Recruitment
- Housing Assoications
- Housing Leadership
- Housing Technology Leadership
- How to Achieve Business Success
- how to avoid a bad leadership hire
- How to become a NED
- How to develop Live Chat
- How to hire great leaders
- How to hire resilient leaders
- How to hire the right person
- how to recruit effective resource planners
- how to recruit talent
- how to retain talent
- How will resource planning change
- HR Director
- HSBC
- HSS Hire
- Hughes Insurance
- human interactions
- Human Resource Director
- hydrogen
- I&D Strategy
- Ian Golding
- Ian Naylor
- Ibot
- Icon Communication centres s.r.o
- ICS
- IFDS
- Impactful leadership
- Improving Confidence
- In Field Service
- Incendiary Blue
- Inchcape
- inclusion
- inclusive strategy
- Inclusive Utilities Leadership
- inclusive workforce
- inclusiverecruitment
- increased urgency
- india
- Indoor Gold
- Inducting new employees
- Industry knowledge
- iNED Careers
- INED recruitment
- Infrastructure
- inner cheerleader
- inner critic
- Innovation
- Innovation Awards
- Insight
- Insight Director
- Insight Director Executive Search
- Insightful Data
- Insights
- Inspirational Stories
- Institute of Customer Service
- Institute of Customer Services
- Insurance
- Insurance Customer Experience
- Insurance Customer Service
- Insurance Executive Search
- Insurance Leadership
- Insurance Recruitment
- Insurance Talent
- intelling
- Interactive Intelligence
- Intercall
- Interim Executive Search
- Internal Communication
- International Space Station
- Interview
- Interview Advice
- interview preparation
- interview presentation
- Interview Questions
- Interview Research
- interview techniques
- Interview Testing
- Interview Tips
- Intuit
- investment
- Investor Backed Growth
- Investor Backed Leadership
- Investors
- Investors and Portfolio Leadership
- IPSA
- Ipsos loyalty
- Ipsos Mori
- Is Customer Experience Dead
- Is the Future Bright For Call Centres
- is voice still king in retail
- Isobel Rogers
- ITV
- ivyhouse
- James Comey
- James Dodkins
- James Leach
- James Revell
- James Scutt
- James Vicary
- James Walker
- Jane Smith
- Japan
- Jasmeet Narang
- Jason Bateman
- Jason Hendry
- Jason Pillay
- JDRF Type 1 Diabetes charity
- Jennifer Holloway
- Jeremy Nicholas
- Jez Rose
- Jo Causon
- Jo Thompson Managing Director
- Jo thomson
- Job Analysis Tools
- Job Applicants
- Job interview
- Job Opportunities Offshore
- job search
- Job Tools
- jobs
- Jobs in Water
- Jobs Opportunities
- Joe Diskin
- John Callachan
- John Lewis
- John Lewis Partnership
- john montgomery
- John Seddon
- John Simpson CEO timpsons
- John Timpson
- Jonathan Cowie COO
- Jonathan George
- judging
- judging best practice
- Julie Peasgood
- Justin Haines
- Kamyar
- Kantar
- Karen Wenborn
- KCOM Group
- keith stapleton
- Kerry Gidziewicz
- Kevin Spacey
- knight frank
- knowledge management
- Ladies Who Launch
- large scale transformation
- LBGTQ+
- Leadership
- Leadership and management
- leadership development
- Leadership Hires
- Leadership Observations
- leadership performance
- Leadership Podcast
- Leadership Recruitment
- Leadership REcruitment in Water
- Leadership Reset
- Leadership Signals
- Leadership that delivers better customer experience
- leadershipdevelopment
- leadershipresilience
- leading a great team
- Learning
- Learning & Development
- Legal and General
- Lego
- Leigh Hopwood
- Leon Stafford
- Lexden
- Liam Smith
- Lichfield
- Lichfield Cathedral
- listening
- listening skills
- Little Miss
- Live Chat Channel
- Live Chat Consulting
- Livechat
- Lloyds bank
- lockdown
- lockdown learnings
- Logisitcs
- logistics
- Logistics Customer Experience
- Logmein
- london
- London Air Ambulance
- London Midland
- London Recruitment
- Louise Locke
- Lovefilm
- lovehoney
- Luke Sykwalker
- LV
- Lyndon Purnell
- M People
- Macmillan Cancer Support
- Magic
- Mahadevan Krishnan
- Maiko
- Major Tim Peake
- malta
- Management Consultancy
- Management Consulting
- Management Information
- Managing Director
- Managing Partner
- Manu Up the World Champion Way
- Manuela Pifani
- marcus hickman
- Marija Prokic
- Marije Gould
- Mark Billingham
- Mark Foyster
- Mark Howe
- Mark Whitby
- Mark Wright
- Marketmakers
- Martin Dukes
- Martin Hill-Wilson
- Martin Hills Wilson
- Martin Kemp
- Martin Teasdale
- Mary Cope
- masschallenge
- Mats Rennstam
- Matthew Chatterton
- McCrindle Social Research
- Mcdonalds
- Mcorpcx
- Mcquaig behavioural profiling
- Measuring the right things
- Mel ODonghue Director
- Mental Boxing
- Mental Health
- Merseyrail
- Metor Bank
- Metro Bank
- MI
- Michael Jordan
- Michael Sherwood
- Michelle Ansell
- Microsoft
- Mike Harvard
- Mike Walmsley
- Milennials
- Millbank Tower
- Mindful Sales Training
- Mindset
- Mintel
- mishire
- Miss Late
- Mitie
- money back guarantee recruitment
- Moneypenny
- Monzo Bank
- Morris Pentel
- Most Trusted brands
- Motability
- Motivation
- Motor Insurance
- Mount Fuji
- Mpathy Plus
- Mr Gurmpy
- Mr Men
- Multi-channel Customer contact
- Multi-Channel Customer Experience
- multi-channel customer service
- multi-skilled agents
- multichannel
- Multichannel customer service
- multichannel omnichannel customer service
- multichannel planning
- My Home Move
- My Magic+
- Myers Briggs
- Natalie Keightley
- National Car Parks
- National Contact Centre Conference
- NAtionwide
- Nationwide Building Society
- NE Ambulance
- NED
- NED Boardroom
- NED Career Services
- NED Careers
- needle in a haystack
- Neil Skehel
- Neopost
- Net Promoter Score
- net zero
- Netflix
- Netflix hires great people
- Networking
- Networks
- new appointments
- New Hire Retention
- new hires
- New Look
- NewDay
- Newfoundland Dog
- Next Generation Employee
- nfl
- NHS professionals
- Nic Cotman
- Nic Cotman Consulting
- NICE
- NICE ROBOTICS
- Nice Systems
- Nicola Callan
- Nicola Millard
- Nicola Whitbread
- Nikola Gaubitch
- Nissan
- No 1 Times Top Company to Work for
- Noble Systems
- Non Executive Director
- Non Executive Directors
- North East Ambulance Service
- North Pole
- Northern Gas
- northern gas networks
- not for profit digital
- Now TV
- Npower
- NPS
- o2
- OCADO
- Octopus Energy
- Odigo
- ofcom
- Office Safety
- Offshore Careers
- offshore contact centre
- Offshore jobs
- Oke Eleazu
- Old Mutual Wealth
- Olivia Greenburg
- Olympia
- Olympics
- omni channel
- Omni-channel Customer Experinece
- omnichannel
- omnixco
- on boarding
- onboarding
- Onboarding new employees
- One Housing
- Online awards event
- Online Grocery
- op 50 Customer Experience
- Open Market
- Operational Leader
- Operational Performance
- operational planning
- operational support
- Operational Support Director
- Operational Support Directors
- operational support planning
- Operations Director in Utilities Wholesaler
- Operations Director Insurance
- Operations Director Recruitment
- opportunities offshore
- Opportunity
- Ops Talent
- Optivo
- Organisational Misbehaviourists
- Our Greatest Team
- out dated recruitment
- out-law.com
- outbound data
- outbound dialler
- outbound performance
- Outsourcing Recruitment
- Ovo Energy
- Oxford VR
- PA Housing
- Palladium Digital
- papyrus
- parcel delivery
- park plaza hotels
- Patty mcCord Netflix
- Paula Kennedy
- Payar
- PaymentSense
- PE Backed
- PE Backed Executive Search
- PE Backed Investment
- PE Backed Recruitment
- PE Executive Search
- PE Recruitment
- Peak End Rule
- Pelican Business Services
- Performance Improvements
- Performance Management
- Performing CEO
- Perkbox
- Perry Fletcher
- persistance
- Personal Branding for Brits
- Personal development
- Personalisation
- Personalisation of the Customer Journey
- personalise customer service
- Petchatz
- Phil Andrerson
- Phil Coole
- Phil O'Sheil Operations Director ATOS
- Philippines Jobs Opportunities
- Phygital
- Pindrop
- Places for People
- Plantronics
- Podcast
- political landscape
- poly
- POrtfolio Careers
- Potential
- Potfolio Careers
- PPF Heroes
- PPFCONF
- Premier Inn
- Premises
- Preparation for Interview
- Presentation of Data
- Pride
- Primeast
- Private Equity
- Procter
- Product Director
- Productivity with AI
- Professional Planning
- Professional Planning Forum
- Professional Recruitment Consultant
- Professional Services
- Professor Moira Clark
- Project Manager Recruitment Consutlants
- Promotions
- protection of your brand
- Proven Recruitment Consultants
- Pschometric Testing
- psychometric job evaluation
- public service digital awards
- Pusula Call Center
- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
- Raconteur
- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
- Reach for the Stars
- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- REcruit better
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
- recruiting
- REcruiting a NED
- Recruiting a Sales Director in B2B Energy
- Recruiting Competent Leaders
- recruiting experience
- Recruiting for succession
- Recruiting Great Candidates
- recruiting great talent
- recruiting remotely
- recruitment
- recruitment advice
- Recruitment Agency
- recruitment assessment tools
- recruitment change
- Recruitment Consultant
- recruitment consultant candidate experience
- Recruitment Consultant for Customer Experience
- Recruitment Consultants
- Recruitment Costs
- Recruitment Experience
- Recruitment for Insurance Leaders
- recruitment ideas
- Recruitment Industry Accolades
- Recruitment Industry Recognition
- recruitment is easy
- recruitment methods
- Recruitment of Directors
- recruitment services
- Recruitment solutions
- Recruitment specialist
- Recruitment Strategy
- Recruitment Testing
- recruitment tips
- Recruitment tools
- Recrutiment Agency
- Red Funnel
- Red Funnell
- Refinitiv
- Registered Providers Recruitment
- relationship managers
- Relocating your Career Offshore
- remote management
- remote recruitment
- remote recruitment consultants
- remote working
- remoteworking onboarding
- remoteworking recruitment
- renewables
- Representation
- Research Consultancy
- Research Director
- resilience
- resilience profiling
- resilient leader
- Resilient Leaders
- Resilient Leadership
- resilientleadership
- Resilitent Leaders
- resolver
- Resource Hub
- Resource Planning
- Resource Planning Analyst
- Resource Planning Awards
- resource planning consultant
- Resource PLanning Director Executive Search
- Resource Planning Director Recruitment
- Resource planning Jobs
- Resource Planning Leader
- Resource Planning Leadership
- Resource Planning Manager
- Resource Planning Manager jobs
- resource planning recruitment
- resource planning talent
- Resource solutions
- resourcing
- Response
- restaurant associates
- Resurce Planning Analyst
- Retail
- Retail Customer Experience
- retail customer service
- Retained REcruiter Academy
- Retained Recruitment not just for the C Suite
- Retained vs contingency
- retaining talent
- retention of new hires
- Retention tips
- retentionstrategies
- Revenue Growth
- Reward Recognition
- RHP
- Richard Abdy.
- Richard Brimble
- Richard Kenny
- Richard Lacey
- Richard Rowley
- Richard Sedley
- Richmond Housing Parnership
- Rishi Srivastava
- Riverbank Park Plaza
- Riverbank Plaza
- robots
- ROI with AI
- rountable
- Routefinding Leadership in Uncertain Terrain
- royal bank of scotland
- Royal London
- Royal Mail
- Royal Sun alliance
- RP Appointments
- RS Components
- RSA
- Ryanair
- S club7
- Saas
- Sabio
- Sacrifice
- Sainsburys
- Sainsburys Bank
- Salaries in Customer Experience
- Salary Survey
- Sales
- Sales Director Executive Search
- Sales Director Recruitment
- Sales Training
- Sandra Peaston
- Sandy hennis FRGS
- Santander
- Satia Rai
- Sberbank
- Scheduling
- Scottish Water
- screening CV's
- Search & Selection
- Searchflow
- Searching For excellence
- Secrets for CEO
- Secure talent
- Security Leadership
- seek first to understand
- Segment
- select planning
- self help
- Self-Serve
- selfcare
- Seren
- Severn Trent Water
- Shakespeare 400
- Sharon Maughan
- Shawcross Bank
- Shop Direct
- Shop Direct Group
- Silver award
- Simply Business
- Sir Ranulph Fiennes
- Sir Steve Redgrave
- Site Director
- Sitel
- skills for the future
- Skipton Building Society
- Sky
- Sky Bet
- Sky UK
- Skyes
- Skype interviews
- social customer care
- social customer experience
- social customer service
- Social Engagement
- Social Media
- Social Media Customer Enagement
- Social Mobility
- social networks
- social protection of brand
- Software as a service
- Solar Plants
- Solus Arc
- south africa
- Southern Housing
- Sparks Grove UK
- Speech Analytics
- SQ
- stability in an uncertain market
- staffordshire county council
- Stakeholder Interactions
- Standard Life
- Staples
- Star Wars
- Star Wars the Force Awakens
- startup
- startupdiversity
- startupfunding
- startups
- startups magazine
- Staysure
- Stefan Gilson
- Stella Insurance
- stephen r covey
- Stephen Yap
- Steve Bartlett
- Steve West
- Steven Lee
- Strategic Leadership
- Stratford Upon Avon
- Street food
- Stuart Dorman
- success
- Successful CEO
- Successful hiring
- successful induction programmes
- Successful Recruitment
- successful recruitment process
- SuccessfulCEO
- Succession Recruitment
- Sue Preston
- Sunderland Contact Centre
- sustainability
- Suzi Caesar
- Sven Sachsalber
- SWR waste Management
- talent acquisition strategy
- Talent attraction
- talent development
- Talent retention
- talentacquisition
- Tammy Martin Omni Channel Director
- Targetted recruitment
- Team GB
- Team Knowhow
- Team performance
- team work
- TeamDJ
- TeamGB
- Tech Mahindra
- Tele2
- Telecommunications
- Telecommunications Executive Search
- Telefonica
- Telegraph
- Telemarketing
- Teleperformance Greece
- Teleperformance Russia
- Tempcover Ltd
- Tesco Bank
- Tesco Mobile
- Teviot Creative Ltd
- Thames Water
- the body coach
- The brewery
- The Brewery Venue
- The British Library
- The Co-Op
- The Customer Lifeguard
- The Daily Goat
- The English Spa
- The Forum
- The Forum online
- The Founder
- The Future of Insurance
- The future of retail
- The future of the Contact Centre
- The Future of the Contact Centre Conference
- the future of work in contact centres
- The Game of Thrones
- The Great Birtish Businesswoman Awards
- The Guardian
- The Holly Private Hospital
- The Ice Maiden Expedition
- The Impact Room
- The Impact Room Podcast
- The Independent
- the ivy
- The Ivy Harrogate
- the judge club
- The Last Dance
- the mad scientists
- The Majestic Harrogate
- The Majestic Hotel
- The Met Police
- The Method
- the middle Management
- The new customer service and contact centre landscape
- The Perfect handshake
- The Pirate Castle
- The Pirates Castle
- The Share Centre
- The Voice
- The White company
- The Worlds Greatest Living Explorer
- then be understood
- therockabellas
- Thierry Henry
- Thinking Fast and Slow
- Thomson Reuters
- Three
- Three Ireland
- Three(3)
- Tim Routledge
- Time to Hire
- Timpson
- Tobi
- Tokyo
- Tom Jones
- Top 10 Customer Experience Influencer
- Top 20 CX Stars
- Top 25 Customer Experience Professional
- top blogs for 2014
- Top Talent
- Top Tips For CV
- Top Tips for CV writing
- Top Tips for Interview
- Top tips for video interviews
- toptips
- Training
- training delivery
- Training Manager
- transformation
- Transformation Director
- transformation programmes
- Transformation Stalls
- transformational change
- Trends
- Tripadvisor
- True Cost of recruitment
- truphone
- trust
- trust in customer service
- trustedhousesitters
- TSB
- TSB Customer Experience
- TTEC
- TweakCV
- Twilio
- UCAS
- UK Customer Experience Awards
- UK Digital Experience Awards
- UK financial Experience Awards
- UK National Contact Centre Awards
- UK National Contact Centre Awards 2015
- UK National Contact Centre Awards 2017
- UK National Contact Centre Conference
- UKDXAWARDS
- Ulster University
- Under representation
- United Airline
- Universal Pictures
- UPC
- Uri Hasson
- User Experience
- Utilities
- Utilities B2B Sales
- Utilities Business Woman of the Year
- Utilities Customer Experience
- Utilities Executive Search
- Utilities Headhunter
- Utilities Leadership
- Utilities Recruitment
- Utilities Regulatory Recruitment
- Utilities Technology Leadership
- Utilities Wholesale Recruitment and Executive Search
- UX
- Valtech Limited
- Value Retail
- values
- Vanessa Kingori OBE
- Vanquis
- Ventrica
- Verint
- Veripark
- Verizon
- Vertical Markets
- Vestel
- Vice President
- Vice President Digital Sales & Marketing
- Vice President Executive Search
- Video applications
- Video Assessment Recruitment
- Video chat
- Video Customer Service
- video interviewing
- video interviews
- Virgin Atlantic
- Virgin holidays
- Virgin Media
- Virgin Money
- Virgin Trains overall winner
- virtual coaching
- virtual hiring
- Virtual interviews
- virtual management
- virtual performance
- Virtual Reality
- virtual recruitment strategy
- vita student
- Vitality
- Vitality UK
- Vivid housing
- Vodafone
- Vodafone Chatbot
- voice biometrics
- voice of the Customer
- voice technology of the future
- Volkswagon Group Roadside Assistance
- VP of EMEA
- vulnerability
- vulnerable customers
- waitrose
- Walking Dead
- warner bros
- Warranty and Insurance
- Water
- Water Executive Search Firms
- Water Recruitment and Executive Search
- Wealthify.com
- Web Chat
- Webchat
- Webhelp
- WebhelpUK
- webinar
- Wellbeing
- Wembley Stadium
- westminster bridge
- WFM
- What is Strategic leadership
- what is the best recruitment
- What makes a successful Leader
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Why does Transformation Fail
- Wilko
- Will.i.am
- winners
- Winning Teams
- Winning with Customer Experience
- Winning with CX
- Women in Utilities Network
- Women Leaders
- Worforce
- Workers of the future
- Workers Voice
- Workforce
- workforce management
- Workforce Optimisation
- Workforce Planning
- Workforce Planning Recruitment
- World Boxing Champion
- World Remit
- Worst Customer Service
- WUN
- XLN Business
- YapiKredi
- Yotel
- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
20 September 2018
Published by Douglas Jackson on 20 September 2018
Categories
- Best Practice
- Candidate Experience
- Contact Centre Industry
- Continuous Improvement
- Continuous Improvement/Process Improvment
- Customer Contact
- Customer Experience ROI
- customer insight
- Digital Experience
- Douglas Jackson
- Employee Engagement
- Employees
- Growth of Customer Experience
- Insight/Analytics
- Leadership
- Motivation
- multi channel customer experience
- omni-channel
This week we joined The CXFO for their inaugural London Launch meeting, ‘What We Can Do Tomorrow’, held at The Pirate Castle; a community boating charity and […]