Automation – Douglas Jackson

Automation

8 July 2021

Automation at what cost to service?

The decline of customer service, people leadership and bots, what is the best balance?
4 May 2020

The New Customer and Employee Landscape

What a few months, outside of the movies, I don’t think the majority of us could have ever planned or thought the country would be in […]
9 March 2020

Personalisation Of The Customer Journey – CCMA Seminar

I attended another great CCMA seminar in London, focused on the customer journey and how personalising the approach with customers can affect productivity within the contact […]
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