31 January 2017Published by Douglas Jackson on 31 January 2017Categories Analytics Recruitment Behavioural Assessment Tools Behavioural Profiling Best Practice Contact Centre Industry Douglas Jackson Employee Engagement Executive Search Hiring Interviews Leadership Retained Recruitment Retained Search Retention Social RecruitmentAre Your Leaders Hiring the Right Person?How confident are you, or your leaders, when it comes to hiring the right person for your business? Following a recent business survey, The Recruiting Times […]
11 November 2016Published by Douglas Jackson on 11 November 2016Categories Behavioural Assessment Tools Best Practice Contact Centre Industry Customer Experience Customer Experience ROI customer service Customer Strategy Digital Experience omni-channel Recruitment Video Recruitment ToolsUK National Contact Centre Conference 2016Our Round-up of a thoroughly enjoyable & informative event UK National Contact Centre Conference from the CCMA.