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Revenue Growth
Reward Recognition
RHP
Richard Abdy.
Richard Brimble
Richard Kenny
Richard Lacey
Richard Rowley
Richard Sedley
Richmond Housing Parnership
Rishi Srivastava
Riverbank Park Plaza
Riverbank Plaza
robots
ROI with AI
rountable
royal bank of scotland
Royal London
Royal Mail
Royal Sun alliance
RP Appointments
RS Components
RSA
Ryanair
S club7
Saas
Sabio
Sacrifice
Sainsburys
Sainsburys Bank
Salaries in Customer Experience
Salary Survey
Sales
Sales Training
Sandra Peaston
Sandy hennis FRGS
Santander
Sberbank
Scheduling
Scottish Water
screening CV's
Search & Selection
Searchflow
Searching For excellence
Secrets for CEO
Secure talent
seek first to understand
Segment
select planning
self help
Self-Serve
selfcare
Seren
Severn Trent Water
Shakespeare 400
Sharon Maughan
Shawcross Bank
Shop Direct
Shop Direct Group
Silver award
Simply Business
Sir Ranulph Fiennes
Sir Steve Redgrave
Site Director
Sitel
skills for the future
Skipton Building Society
Sky
Sky Bet
Sky UK
Skyes
Skype interviews
social customer care
social customer experience
social customer service
Social Engagement
Social Media
Social Media Customer Enagement
social networks
social protection of brand
Software as a service
Solar Plants
Solus Arc
south africa
Sparks Grove UK
Speech Analytics
SQ
stability in an uncertain market
staffordshire county council
Stakeholder Interactions
Standard Life
Staples
Star Wars
Star Wars the Force Awakens
startup
startupdiversity
startupfunding
startups
startups magazine
Staysure
Stefan Gilson
Stella Insurance
stephen r covey
Stephen Yap
Steve Bartlett
Steve West
Steven Lee
Stratford Upon Avon
Street food
Stuart Dorman
success
Successful CEO
Successful hiring
successful induction programmes
Successful Recruitment
successful recruitment process
SuccessfulCEO
Sue Preston
Sunderland Contact Centre
sustainability
Suzi Caesar
Sven Sachsalber
SWR waste Management
talent acquisition strategy
Talent attraction
talent development
Talent retention
talentacquisition
Tammy Martin Omni Channel Director
Targetted recruitment
Team GB
Team Knowhow
Team performance
team work
TeamDJ
TeamGB
Tech Mahindra
Tele2
Telefonica
Telegraph
Telemarketing
Teleperformance Greece
Teleperformance Russia
Tempcover Ltd
Tesco Bank
Tesco Mobile
Teviot Creative Ltd
Thames Water
the body coach
The brewery
The Brewery Venue
The British Library
The Co-Op
The Customer Lifeguard
The Daily Goat
The English Spa
The Forum
The Forum online
The Founder
The Future of Insurance
The future of retail
The future of the Contact Centre
The Future of the Contact Centre Conference
the future of work in contact centres
The Game of Thrones
The Great Birtish Businesswoman Awards
The Guardian
The Holly Private Hospital
The Ice Maiden Expedition
The Impact Room Podcast
The Independent
the ivy
The Ivy Harrogate
the judge club
The Last Dance
the mad scientists
The Majestic Harrogate
The Majestic Hotel
The Met Police
The Method
The new customer service and contact centre landscape
The Perfect handshake
The Pirate Castle
The Pirates Castle
The Share Centre
The Voice
The White company
The Worlds Greatest Living Explorer
then be understood
therockabellas
Thierry Henry
Thinking Fast and Slow
Thomson Reuters
Three
Three Ireland
Three(3)
Tim Routledge
Time to Hire
Timpson
Tobi
Tokyo
Tom Jones
Top 10 Customer Experience Influencer
Top 20 CX Stars
Top 25 Customer Experience Professional
top blogs for 2014
Top Talent
Top Tips For CV
Top Tips for CV writing
Top Tips for Interview
Top tips for video interviews
toptips
Training
training delivery
Training Manager
transformation
Transformation Director
transformation programmes
transformational change
Trends
Tripadvisor
True Cost of recruitment
truphone
trust
trust in customer service
trustedhousesitters
TSB
TSB Customer Experience
TTEC
TweakCV
Twilio
Twitter
UCAS
UK Customer Experience Awards
UK Digital Experience Awards
UK financial Experience Awards
UK National Contact Centre Awards
UK National Contact Centre Awards 2015
UK National Contact Centre Awards 2017
UK National Contact Centre Conference
UKDXAWARDS
Ulster University
Under representation
United Airline
Universal Pictures
UPC
Uri Hasson
User Experience
Utilities
Utilities Business Woman of the Year
Utilities Customer Experience
UX
Valtech Limited
Value Retail
values
Ventrica
Verint
Veripark
Verizon
Vertical Markets
Vestel
Vice President
Vice President Digital Sales & Marketing
Video applications
Video Assessment Recruitment
Video chat
Video Customer Service
video interviewing
video interviews
Virgin Atlantic
Virgin holidays
Virgin Media
Virgin Money
Virgin Trains overall winner
virtual coaching
virtual hiring
Virtual interviews
virtual management
virtual performance
Virtual Reality
virtual recruitment strategy
vita student
Vitality
Vitality UK
Vivid housing
Vodafone
Vodafone Chatbot
voice biometrics
voice of the Customer
voice technology of the future
Volkswagon Group Roadside Assistance
vulnerability
vulnerable customers
waitrose
Walking Dead
warner bros
Water
Wealthify.com
Web Chat
Webchat
Webhelp
WebhelpUK
webinar
Wellbeing
Wembley Stadium
westminster bridge
WFM
what is the best recruitment
What makes a top leader
What makes good performance
what recruitment consultant should I choose
which recruiter to choose
Which?
Why Choose Water
Wilko
Will.i.am
winners
Winning Teams
Winning with Customer Experience
Winning with CX
wisdom
Women in Utilities Network
Women Leaders
Worforce
Workers of the future
Workers Voice
Workforce
workforce management
Workforce Optimisation
Workforce Planning
World Boxing Champion
World Remit
Worst Customer Service
WUN
XLN Business
YapiKredi
Yotel
You're fired
Your Personal Brand
Zaheer Gilani
Zig Ziglar Quote
Zuto

All
Douglas Jackson
Michelle Ansell

25 February 2026

Published by Douglas Jackson on 25 February 2026

Operations Director Recruitment for a Utilities Wholesaler

The ChallengeScaling business, regulated environment, system migration, data-led leadership. The Search StrategySalary benchmarking, role shaping, 80-person longlist, sector mapping. Assessment and SelectionBehavioural profiling, six-person shortlist, interview […]

6 February 2026

Published by Michelle Ansell on 6 February 2026

Thomas Moore: Modern Operational Leadership, AI and the Future of Customer Operations

Thomas Moore, COO of Custom Connect, joins Michelle Ansell in The Impact Room to discuss what modern operational leadership really looks like in a fast-moving customer […]

Operations – COO

Operations Director Recruitment for a Utilities Wholesaler

Thomas Moore: Modern Operational Leadership, AI and the Future of Customer Operations