Digital Experience – Douglas Jackson

Digital Experience

9 April 2026

Executive Career Services: How to Position Yourself for Senior Roles, NED Opportunities and C-Suite Progression

Each day, CEOs and senior leaders face immense pressure to drive results, inspire their teams, and deliver on ambitious goals. The stakes are high, with every decision impacting employees, customers, and the bottom line. The most successful leaders understand one simple truth: you can’t do it alone. Exceptional leadership isn’t about having all the answers—it’s about surrounding yourself with the right people and creating an environment where they can thrive.
8 July 2021

Automation at what cost to service?

The decline of customer service, people leadership and bots, what is the best balance?
5 November 2020

The UK National Contact Centre Conference 2020

This week I had the pleasure of attending the UK National Contact Centre Conference with the CCMA. This is a long standing commitment and much anticipated […]
3 June 2020

Searching For Excellence and Geisha Recruiters???

Searching for excellence; Japanese culture strives for perfection, the bullet train, the geisha, sushi chef....many people see recruitment as easy but to become an expert takes time......
4 May 2020

The New Customer and Employee Landscape

What a few months, outside of the movies, I don’t think the majority of us could have ever planned or thought the country would be in […]
13 April 2020

Emergency Measures and The Future

I have had the pleasure of talking to some great senior managers across different industries throughout the UK over the last week. Having listened to several […]
21 February 2020

The Future of The Contact Centre Conference

I attended The Future of the Contact Centre conference in London last week, and I must say, I came away from the event absolutely buzzing. A […]
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