20 September 2018
This week we joined The CXFO for their inaugural London Launch meeting, ‘What We Can Do Tomorrow’, held at The Pirate Castle; a community boating charity and […]
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- parcel delivery
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- Patty mcCord Netflix
- Paula Kennedy
- Payar
- PaymentSense
- Peak End Rule
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- persistance
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- Petchatz
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- Phil O'Sheil Operations Director ATOS
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- political landscape
- poly
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- Premises
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- Pride
- Primeast
- Procter
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- Professional Planning
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- Professional Recruitment Consultant
- Professor Moira Clark
- Project Manager Recruitment Consutlants
- Promotions
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- Proven Recruitment Consultants
- Pschometric Testing
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- public service digital awards
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- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
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- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
- Reach for the Stars
- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
- recruiting
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- recruitment
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- renewables
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- Research Director
- resilience
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- resilientleadership
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- Retail Customer Experience
- retail customer service
- Retained REcruiter Academy
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- Retention tips
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- Revenue Growth
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- RHP
- Richard Abdy.
- Richard Brimble
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- robots
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- Shop Direct
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- stability in an uncertain market
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- Stakeholder Interactions
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- startup
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- Tammy Martin Omni Channel Director
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- the body coach
- The brewery
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- The Forum
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- The Game of Thrones
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- The Ice Maiden Expedition
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- the ivy
- The Ivy Harrogate
- the judge club
- The Last Dance
- the mad scientists
- The Majestic Harrogate
- The Majestic Hotel
- The Met Police
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- The new customer service and contact centre landscape
- The Perfect handshake
- The Pirate Castle
- The Pirates Castle
- The Share Centre
- The Voice
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- The Worlds Greatest Living Explorer
- then be understood
- therockabellas
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- Three
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- Tim Routledge
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- toptips
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- TSB Customer Experience
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- UCAS
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- UK National Contact Centre Awards 2015
- UK National Contact Centre Awards 2017
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- values
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- Vice President Digital Sales & Marketing
- Video applications
- Video Assessment Recruitment
- Video chat
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- video interviewing
- video interviews
- Virgin Atlantic
- Virgin holidays
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- Virgin Money
- Virgin Trains overall winner
- virtual coaching
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- vita student
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- Vitality UK
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- Vodafone
- Vodafone Chatbot
- voice biometrics
- voice of the Customer
- voice technology of the future
- Volkswagon Group Roadside Assistance
- vulnerability
- vulnerable customers
- waitrose
- Walking Dead
- warner bros
- Water
- Wealthify.com
- Web Chat
- Webchat
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- webinar
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- westminster bridge
- WFM
- what is the best recruitment
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Wilko
- Will.i.am
- winners
- Winning Teams
- Winning with Customer Experience
- Winning with CX
- wisdom
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- Women Leaders
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- Workers Voice
- Workforce
- workforce management
- Workforce Optimisation
- Workforce Planning
- World Boxing Champion
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- WUN
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- YapiKredi
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- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
17 July 2018
Now in its 4th year, the UK Digital Experience Awards aims to reward excellence and innovation in using digital technology to improve the customer experience. This […]
21 December 2016
Published by Douglas Jackson on 21 December 2016
I have judged at the UK Digital Experience Awards every year since it has started and I am still amazed each year with the amount […]
7 July 2014
Published by Douglas Jackson on 7 July 2014
Friday 4th July at the Radisson Blu Edwardian Hotel, Heathrow, the scene was set for the 5th annual Customer Service Training Awards, open to Customer Service […]