21 October 2026
Genevieve Kangurs joins Michelle Ansell in The Impact Room to explore one of the more difficult transitions in a senior leadership career: what happens when the […]
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- Martin Hill-Wilson
- Martin Hills Wilson
- Martin Kemp
- Martin Teasdale
- Mary Cope
- masschallenge
- Mats Rennstam
- Matthew Chatterton
- McCrindle Social Research
- Mcdonalds
- Mcorpcx
- Mcquaig behavioural profiling
- Measuring the right things
- Mel ODonghue Director
- Mental Boxing
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- Merseyrail
- Metor Bank
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- MI
- Michael Jordan
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- Michelle Ansell
- Microsoft
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- Mintel
- mishire
- Miss Late
- Mitie
- money back guarantee recruitment
- Moneypenny
- Monzo Bank
- Morris Pentel
- Most Trusted brands
- Motability
- Motivation
- Motor Insurance
- Mount Fuji
- Mpathy Plus
- Mr Gurmpy
- Mr Men
- Multi-channel Customer contact
- Multi-Channel Customer Experience
- multi-channel customer service
- multi-skilled agents
- multichannel
- Multichannel customer service
- multichannel omnichannel customer service
- multichannel planning
- My Home Move
- My Magic+
- Myers Briggs
- Natalie Keightley
- National Car Parks
- National Contact Centre Conference
- NAtionwide
- Nationwide Building Society
- NE Ambulance
- NED
- NED Boardroom
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- NED Careers
- needle in a haystack
- Neil Skehel
- Neopost
- Net Promoter Score
- net zero
- Netflix
- Netflix hires great people
- Networking
- Networks
- new appointments
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- new hires
- New Look
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- Newfoundland Dog
- Next Generation Employee
- nfl
- NHS professionals
- Nic Cotman
- Nic Cotman Consulting
- NICE
- NICE ROBOTICS
- Nice Systems
- Nicola Callan
- Nicola Millard
- Nicola Whitbread
- Nikola Gaubitch
- Nissan
- No 1 Times Top Company to Work for
- Noble Systems
- Non Executive Director
- Non Executive Directors
- North East Ambulance Service
- North Pole
- Northern Gas
- northern gas networks
- not for profit digital
- Now TV
- Npower
- NPS
- o2
- OCADO
- Octopus Energy
- Odigo
- ofcom
- Office Safety
- Offshore Careers
- offshore contact centre
- Offshore jobs
- Oke Eleazu
- Old Mutual Wealth
- Olivia Greenburg
- Olympia
- Olympics
- omni channel
- Omni-channel Customer Experinece
- omnichannel
- omnixco
- on boarding
- onboarding
- Onboarding new employees
- One Housing
- Online awards event
- Online Grocery
- op 50 Customer Experience
- Open Market
- Operational Leader
- Operational Performance
- operational planning
- operational support
- Operational Support Director
- Operational Support Directors
- operational support planning
- Operations Director in Utilities Wholesaler
- Operations Director Insurance
- Operations Director Recruitment
- opportunities offshore
- Opportunity
- Ops Talent
- Optivo
- Organisational Misbehaviourists
- Our Greatest Team
- out dated recruitment
- out-law.com
- outbound data
- outbound dialler
- outbound performance
- Outsourcing Recruitment
- Ovo Energy
- Oxford VR
- PA Housing
- Palladium Digital
- papyrus
- parcel delivery
- park plaza hotels
- Patty mcCord Netflix
- Paula Kennedy
- Payar
- PaymentSense
- PE Backed
- PE Backed Executive Search
- PE Backed Investment
- PE Backed Recruitment
- PE Executive Search
- PE Recruitment
- Peak End Rule
- Pelican Business Services
- Performance Improvements
- Performance Management
- Performing CEO
- Perkbox
- Perry Fletcher
- persistance
- Personal Branding for Brits
- Personal development
- Personalisation
- Personalisation of the Customer Journey
- personalise customer service
- Petchatz
- Phil Andrerson
- Phil Coole
- Phil O'Sheil Operations Director ATOS
- Philippines Jobs Opportunities
- Phygital
- Pindrop
- Places for People
- Plantronics
- Podcast
- political landscape
- poly
- POrtfolio Careers
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- Potfolio Careers
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- PPFCONF
- Premier Inn
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- Preparation for Interview
- Presentation of Data
- Pride
- Primeast
- Private Equity
- Procter
- Product Director
- Productivity with AI
- Professional Planning
- Professional Planning Forum
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- Professional Services
- Professor Moira Clark
- Project Manager Recruitment Consutlants
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- protection of your brand
- Proven Recruitment Consultants
- Pschometric Testing
- psychometric job evaluation
- public service digital awards
- Pusula Call Center
- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
- Raconteur
- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
- Reach for the Stars
- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- REcruit better
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
- recruiting
- REcruiting a NED
- Recruiting a Sales Director in B2B Energy
- Recruiting Competent Leaders
- recruiting experience
- Recruiting for succession
- Recruiting Great Candidates
- recruiting great talent
- recruiting remotely
- recruitment
- recruitment advice
- Recruitment Agency
- recruitment assessment tools
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- recruitment consultant candidate experience
- Recruitment Consultant for Customer Experience
- Recruitment Consultants
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- recruitment is easy
- recruitment methods
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- Recruitment tools
- Recrutiment Agency
- Red Funnel
- Red Funnell
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- relationship managers
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- remote management
- remote recruitment
- remote recruitment consultants
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- remoteworking onboarding
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- renewables
- Representation
- Research Consultancy
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- resilience
- resilience profiling
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- Retail Customer Experience
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- RHP
- Richard Abdy.
- Richard Brimble
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- Riverbank Plaza
- robots
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- rountable
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- royal bank of scotland
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- RP Appointments
- RS Components
- RSA
- Ryanair
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- Sales
- Sales Director Executive Search
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- Sandra Peaston
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- Skipton Building Society
- Sky
- Sky Bet
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- social customer care
- social customer experience
- social customer service
- Social Engagement
- Social Media
- Social Media Customer Enagement
- Social Mobility
- social networks
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- Software as a service
- Solar Plants
- Solus Arc
- south africa
- Southern Housing
- Sparks Grove UK
- Speech Analytics
- SQ
- stability in an uncertain market
- staffordshire county council
- Stakeholder Interactions
- Standard Life
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- Star Wars
- Star Wars the Force Awakens
- startup
- startupdiversity
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- startups
- startups magazine
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- stephen r covey
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- success
- Successful CEO
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- successful induction programmes
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- successful recruitment process
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- Sue Preston
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- sustainability
- Suzi Caesar
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- talent acquisition strategy
- Talent attraction
- talent development
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- talentacquisition
- Tammy Martin Omni Channel Director
- Targetted recruitment
- Team GB
- Team Knowhow
- Team performance
- team work
- TeamDJ
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- Tech Mahindra
- Tele2
- Telecommunications
- Telecommunications Executive Search
- Telefonica
- Telegraph
- Telemarketing
- Teleperformance Greece
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- Tempcover Ltd
- Tesco Bank
- Tesco Mobile
- Teviot Creative Ltd
- Thames Water
- the body coach
- The brewery
- The Brewery Venue
- The British Library
- The Co-Op
- The Customer Lifeguard
- The Daily Goat
- The English Spa
- The Forum
- The Forum online
- The Founder
- The Future of Insurance
- The future of retail
- The future of the Contact Centre
- The Future of the Contact Centre Conference
- the future of work in contact centres
- The Game of Thrones
- The Great Birtish Businesswoman Awards
- The Guardian
- The Holly Private Hospital
- The Ice Maiden Expedition
- The Impact Room
- The Impact Room Podcast
- The Independent
- the ivy
- The Ivy Harrogate
- the judge club
- The Last Dance
- the mad scientists
- The Majestic Harrogate
- The Majestic Hotel
- The Met Police
- The Method
- the middle Management
- The new customer service and contact centre landscape
- The Perfect handshake
- The Pirate Castle
- The Pirates Castle
- The Share Centre
- The Voice
- The White company
- The Worlds Greatest Living Explorer
- then be understood
- therockabellas
- Thierry Henry
- Thinking Fast and Slow
- Thomson Reuters
- Three
- Three Ireland
- Three(3)
- Tim Routledge
- Time to Hire
- Timpson
- Tobi
- Tokyo
- Tom Jones
- Top 10 Customer Experience Influencer
- Top 20 CX Stars
- Top 25 Customer Experience Professional
- top blogs for 2014
- Top Talent
- Top Tips For CV
- Top Tips for CV writing
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- Top tips for video interviews
- toptips
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- training delivery
- Training Manager
- transformation
- Transformation Director
- transformation programmes
- Transformation Stalls
- transformational change
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- truphone
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- TSB
- TSB Customer Experience
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- Twilio
- UCAS
- UK Customer Experience Awards
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- UK National Contact Centre Awards
- UK National Contact Centre Awards 2015
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- UKDXAWARDS
- Ulster University
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- Utilities
- Utilities B2B Sales
- Utilities Business Woman of the Year
- Utilities Customer Experience
- Utilities Executive Search
- Utilities Headhunter
- Utilities Leadership
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- Utilities Technology Leadership
- Utilities Wholesale Recruitment and Executive Search
- UX
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- Vanessa Kingori OBE
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- Vestel
- Vice President
- Vice President Digital Sales & Marketing
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- Video applications
- Video Assessment Recruitment
- Video chat
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- video interviewing
- video interviews
- Virgin Atlantic
- Virgin holidays
- Virgin Media
- Virgin Money
- Virgin Trains overall winner
- virtual coaching
- virtual hiring
- Virtual interviews
- virtual management
- virtual performance
- Virtual Reality
- virtual recruitment strategy
- vita student
- Vitality
- Vitality UK
- Vivid housing
- Vodafone
- Vodafone Chatbot
- voice biometrics
- voice of the Customer
- voice technology of the future
- Volkswagon Group Roadside Assistance
- VP of EMEA
- vulnerability
- vulnerable customers
- waitrose
- Walking Dead
- warner bros
- Warranty and Insurance
- Water
- Water Executive Search Firms
- Water Recruitment and Executive Search
- Wealthify.com
- Web Chat
- Webchat
- Webhelp
- WebhelpUK
- webinar
- Wellbeing
- Wembley Stadium
- westminster bridge
- WFM
- What is Strategic leadership
- what is the best recruitment
- What makes a successful Leader
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Why does Transformation Fail
- Wilko
- Will.i.am
- winners
- Winning Teams
- Winning with Customer Experience
- Winning with CX
- Women in Utilities Network
- Women Leaders
- Worforce
- Workers of the future
- Workers Voice
- Workforce
- workforce management
- Workforce Optimisation
- Workforce Planning
- Workforce Planning Recruitment
- World Boxing Champion
- World Remit
- Worst Customer Service
- WUN
- XLN Business
- YapiKredi
- Yotel
- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
14 October 2026
Published by Douglas Jackson on 14 October 2026
Why Salary Benchmarking Can Still Leave You Unable to Hire The gap between market averages and the salary required to attract the people you actually want […]
1 October 2026
Published by Douglas Jackson on 1 October 2026
A practical framework for diagnosing leadership capability gaps in investor-backed businesses Investor-backed organisations often begin with a job title. “We need a COO.” “We need a […]
14 September 2026
Published by Michelle Ansell on 14 September 2026
Categories
Executive roles are getting broader. But when accountability expands faster than authority, does a bigger job really create better organisational outcomes?
4 September 2026
Published by Holly Beeston on 4 September 2026
Is a Chief Customer Officer Right For Your Business?
19 August 2026
Published by Douglas Jackson on 19 August 2026
In the ever-evolving landscape of the UK insurance industry, characterised by digital transformation, shifting customer expectations, and dynamic regulatory changes, the pivotal role of Chief Operating Officers (COOs) cannot be overstated. As stewards of operational efficiency, these executives are tasked with orchestrating processes that drive success to new heights.
3 August 2026
Published by Douglas Jackson on 3 August 2026
Categories
The Impact Room Leadersip Podcast Featuring Elke Edwards Leadership is getting harder. The pace of change has accelerated, expectations of leaders have increased and organisations are […]
1 May 2026
Published by Michelle Ansell on 1 May 2026
Originally Published in Leadership Observations When transformation fails, organisations often look first to the top but was the strategy wrong, did the CEO communicate it badly, […]
23 April 2026
Published by Michelle Ansell on 23 April 2026
Executive Search Recruitment Case Study Telecommunications Douglas Jackson was engaged by a FTSE 100 telecommunications business to support the appointment of a senior customer operations leader […]