4 May 2020Published by Douglas Jackson on 4 May 2020Categories AI Best Practice Business Planning Contact Centre Industry Customer Contact Customer Service Industry Customer Success Customers Digital Experience Diversity and Inclusion Douglas Jackson Employee Engagement Employees Executive Search Hiring Homeworking Leadership multi channel customer experience omni-channel Personal Development Recruitment Robotics Self-Management Talent Acquisition Talent Management Transformation/ChangeThe New Customer and Employee LandscapeWhat a few months, outside of the movies, I don’t think the majority of us could have ever planned or thought the country would be in […]