24 January 2020
I was at a recent event and talking to a Director of Customer Experience about the changing roles within the customer market, as well as the […]
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- Perry Fletcher
- persistance
- Personal Branding for Brits
- Personal development
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- personalise customer service
- Petchatz
- Phil Andrerson
- Phil Coole
- Phil O'Sheil Operations Director ATOS
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- Phygital
- Pindrop
- Plantronics
- political landscape
- poly
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- Premises
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- Presentation of Data
- Pride
- Primeast
- Procter
- Productivity with AI
- Professional Planning
- Professional Planning Forum
- Professional Recruitment Consultant
- Professor Moira Clark
- Project Manager Recruitment Consutlants
- Promotions
- protection of your brand
- Proven Recruitment Consultants
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- Pusula Call Center
- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
- Raconteur
- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
- Reach for the Stars
- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
- recruiting
- Recruiting Competent Leaders
- recruiting experience
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- recruiting great talent
- recruiting remotely
- recruitment
- recruitment advice
- Recruitment Agency
- recruitment assessment tools
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- Recruitment Consultant
- recruitment consultant candidate experience
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- Recruitment Consultants
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- Recruitment for Insurance Leaders
- recruitment ideas
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- recruitment is easy
- recruitment methods
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- recruitment services
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- Recrutiment Agency
- Red Funnel
- Red Funnell
- Refinitiv
- relationship managers
- Relocating your Career Offshore
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- remote recruitment
- remote recruitment consultants
- remote working
- remoteworking onboarding
- remoteworking recruitment
- renewables
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- Research Director
- resilience
- resilience profiling
- resilient leader
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- Resilient Leadership
- resilientleadership
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- Resource Planning
- Resource Planning Analyst
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- resource planning consultant
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- Resource Planning Leader
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- Resource Planning Manager jobs
- resource planning recruitment
- resource planning talent
- Resource solutions
- resourcing
- Response
- restaurant associates
- Resurce Planning Analyst
- Retail Customer Experience
- retail customer service
- Retained REcruiter Academy
- Retained Recruitment not just for the C Suite
- Retained vs contingency
- retaining talent
- retention of new hires
- Retention tips
- retentionstrategies
- Revenue Growth
- Reward Recognition
- RHP
- Richard Abdy.
- Richard Brimble
- Richard Kenny
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- robots
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- royal bank of scotland
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- RS Components
- RSA
- Ryanair
- S club7
- Saas
- Sabio
- Sacrifice
- Sainsburys
- Sainsburys Bank
- Salaries in Customer Experience
- Salary Survey
- Sales
- Sales Training
- Sandra Peaston
- Sandy hennis FRGS
- Santander
- Sberbank
- Scheduling
- Scottish Water
- screening CV's
- Search & Selection
- Searchflow
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- Secrets for CEO
- Secure talent
- seek first to understand
- Segment
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- self help
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- selfcare
- Seren
- Severn Trent Water
- Shakespeare 400
- Sharon Maughan
- Shawcross Bank
- Shop Direct
- Shop Direct Group
- Silver award
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- Site Director
- Sitel
- skills for the future
- Skipton Building Society
- Sky
- Sky Bet
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- Skyes
- Skype interviews
- social customer care
- social customer experience
- social customer service
- Social Engagement
- Social Media
- Social Media Customer Enagement
- social networks
- social protection of brand
- Software as a service
- Solar Plants
- Solus Arc
- south africa
- Sparks Grove UK
- Speech Analytics
- SQ
- stability in an uncertain market
- staffordshire county council
- Stakeholder Interactions
- Standard Life
- Staples
- Star Wars
- Star Wars the Force Awakens
- startup
- startupdiversity
- startupfunding
- startups
- startups magazine
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- Stefan Gilson
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- success
- Successful CEO
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- successful induction programmes
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- sustainability
- Suzi Caesar
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- talent acquisition strategy
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- Tammy Martin Omni Channel Director
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- Team GB
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- Tempcover Ltd
- Tesco Bank
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- Teviot Creative Ltd
- Thames Water
- the body coach
- The brewery
- The Brewery Venue
- The British Library
- The Co-Op
- The Customer Lifeguard
- The Daily Goat
- The English Spa
- The Forum
- The Forum online
- The Founder
- The Future of Insurance
- The future of retail
- The future of the Contact Centre
- The Future of the Contact Centre Conference
- the future of work in contact centres
- The Game of Thrones
- The Great Birtish Businesswoman Awards
- The Guardian
- The Holly Private Hospital
- The Ice Maiden Expedition
- The Independent
- the ivy
- The Ivy Harrogate
- the judge club
- The Last Dance
- the mad scientists
- The Majestic Harrogate
- The Majestic Hotel
- The Met Police
- The Method
- The new customer service and contact centre landscape
- The Perfect handshake
- The Pirate Castle
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- The Share Centre
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- The Worlds Greatest Living Explorer
- then be understood
- therockabellas
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- toptips
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- transformational change
- Tripadvisor
- True Cost of recruitment
- truphone
- trust
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- TSB
- TSB Customer Experience
- TTEC
- TweakCV
- Twilio
- UCAS
- UK Customer Experience Awards
- UK Digital Experience Awards
- UK financial Experience Awards
- UK National Contact Centre Awards
- UK National Contact Centre Awards 2015
- UK National Contact Centre Awards 2017
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- UKDXAWARDS
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- UPC
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- User Experience
- Utilities
- Utilities Business Woman of the Year
- Utilities Customer Experience
- UX
- Valtech Limited
- Value Retail
- values
- Ventrica
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- Verizon
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- Vice President
- Vice President Digital Sales & Marketing
- Video applications
- Video Assessment Recruitment
- Video chat
- Video Customer Service
- video interviewing
- video interviews
- Virgin Atlantic
- Virgin holidays
- Virgin Media
- Virgin Money
- Virgin Trains overall winner
- virtual coaching
- virtual hiring
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- virtual management
- virtual performance
- Virtual Reality
- virtual recruitment strategy
- vita student
- Vitality
- Vitality UK
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- Vodafone
- Vodafone Chatbot
- voice biometrics
- voice of the Customer
- voice technology of the future
- Volkswagon Group Roadside Assistance
- vulnerability
- vulnerable customers
- waitrose
- Walking Dead
- warner bros
- Water
- Wealthify.com
- Web Chat
- Webchat
- Webhelp
- WebhelpUK
- webinar
- Wellbeing
- Wembley Stadium
- westminster bridge
- WFM
- what is the best recruitment
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Wilko
- Will.i.am
- winners
- Winning Teams
- Winning with Customer Experience
- Winning with CX
- wisdom
- Women in Utilities Network
- Women Leaders
- Worforce
- Workers of the future
- Workers Voice
- Workforce
- workforce management
- Workforce Optimisation
- Workforce Planning
- World Boxing Champion
- World Remit
- Worst Customer Service
- WUN
- XLN Business
- YapiKredi
- Yotel
- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
11 December 2019
Published by Douglas Jackson on 11 December 2019
Well, we are hours away from yet another time in our economic climate whereby decisions of our country are going to be remembered in history. Whatever […]
22 September 2017
Published by Douglas Jackson on 22 September 2017
Categories
- business intelligence
- Candidate Experience
- Candidates
- Career Development
- Clients
- Contact Centre Industry
- Continuous Improvement
- Continuous Improvement/Process Improvment
- CRM
- Customer Contact
- Customer Experience
- Customer Experience ROI
- customer insight
- Customer Service Industry
- Customer Strategy
- Customers
- Data
- Digital Experience
- Employee Engagement
- Employees
- Executive Search
- Insight/Analytics
- Jobs
- omni-channel
- Programmes/Projects
- Recruitment Agency
- Resource Planning Industry
- Retained Recruitment
- Retained Search
- Social Recruitment
- Talent Acquisition
- Talent Management
- Transformation/Change
- Video Recruitment Tools
After 10 years at our previous home and despite upgrading offices four times over the years, due to continued expansion, we have finally outgrown the Lichfield […]
16 December 2015
Published by Douglas Jackson on 16 December 2015
It is a big space theme this week; with the release of Star Wars, the Force Awakens and the first ‘official’ British Astronaut, Major Tim Peake to blast […]
22 July 2015
Published by Douglas Jackson on 22 July 2015
Sorry We Can't Hire You - Wrong Industry! Why transferable skills regardless of industry could be useful in your search for top talent across planning, analytics and data.
3 February 2014
Published by Douglas Jackson on 3 February 2014
We celebrate the start of the Chinese New Year and the Year of the Horse; ‘The spirit of which is recognized to be the Chinese people’s […]
10 September 2013
Published by Douglas Jackson on 10 September 2013
Following on from our earlier blog post Thinking About Relocating You Career to Exotic Shores which featured some tips, experiences and advice from some Contact Centre […]
15 May 2013
Published by Douglas Jackson on 15 May 2013
Have you thought about taking your contact centre career offshore and living life as an expat? With the continued growth and development of offshore contact centre […]
9 January 2013
Published by Douglas Jackson on 9 January 2013
Here at Douglas Jackson we have seen a great deal of change across Resource Planning over the last few years; What was once seen as something […]