23 September 2015Published by Douglas Jackson on 23 September 2015Categories Contact Centre IndustryCompetent Leaders are Key to Driving Business GrowthRecruit Competent Leaders to Drive your Business Growth, Develop and Retain your employees.
14 November 2012Published by Douglas Jackson on 14 November 2012Categories Best Practice Contact Centre Industry Customer Experience Customer Service Industry Outbound Resource Planning Industry Speech AnalyticsSharing Customer Contact Best PracticeLast week some of the team at Douglas Jackson were at the Professional Planning Forum’s Best Practice Seminar, which, this year was held at ‘The Theatre […]
22 May 2012Published by Douglas Jackson on 22 May 2012Categories Awards Contact Centre Industry Leadership Personal Development TrainingCelebrating Success – How do you do it?We don’t know if it is just us but there seems to be a fair amount of positivity and excitement in the air at the moment; […]