Michelle Ansell – Douglas Jackson

Michelle Ansell

5 February 2021

Top 20 CX Stars

So incredibly proud that both myself and Hannah Louise Cox were nominated for and have now been listed in the Top 20 of the CX Stars 2021. This is the second year running we have both been featured across the Customer Experience community by leading publication Customer Experience Magazine.
5 November 2020

The UK National Contact Centre Conference 2020

This week I had the pleasure of attending the UK National Contact Centre Conference with the CCMA. This is a long standing commitment and much anticipated […]
24 July 2020

Basketball, Burgers and Resilient Leadership.

What does basketball and burgers have to do with resilient leadership? Learn more in this short article.
3 June 2020

Searching For Excellence and Geisha Recruiters???

Searching for excellence; Japanese culture strives for perfection, the bullet train, the geisha, sushi chef....many people see recruitment as easy but to become an expert takes time......
7 January 2020

Customer Experience Stars

The start of a New Year, we don’t know about you but it always brings about a time of self reflection, of improvement, of new beginnings, […]
28 November 2018

Around the World in 80 Days- #ECCCSA18

So to the most prestigious event in the contact centre and customer service calendar. The European Contact Centre and Customer Service Awards.  Once again held at […]
12 October 2018

UK Customer Experience Awards 2018

This week we were back to the magnificent backdrop of Wembley Stadium for the UK Customer Experience Awards 2018. Now in it’s 9th year, the event […]
30 November 2017

European Contact Centre & Customer Service Awards ECCCSA’s 2017

Wow, what a scene, it truly was a spectacular sight as we entered the grand hall at the Battersea Evolution for the ECCCSA’s, European Contact Centre […]
13 November 2017

The Connected Customer Revolution: UK National Contact Centre Conference 2017

8th November 2017 and the UK National Contact Centre Conference from the CCMA, held at the British Library knowledge centre. The event, free to members was […]
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