12 November 2018Published by Douglas Jackson on 12 November 2018Categories Automated Customer Service Awards Best Practice Candidate Experience Career Development Chatbots Contact Centre Industry Continuous Improvement Continuous Improvement/Process Improvment Customer Contact customer service Customers Digital Experience Employee Engagement Employees Homeworking multi channel customer experience Robotics Transformation/Change‘Delivering World Class Service With a Human Touch’ – UK National Contact Centre Conference 2018Ann-Marie Stagg and the CCMA, held the UK National Contact Centre Conference 2018 at the British Library. The theme; Delivering World Class Service With a Human […]