28 June 2024
The part we play in continuous journeys and improvement of our workspace and our communities is critical in fostering a more diverse workforce and a safer place for everyone to be their true and authentic selves.
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- PaymentSense
- Peak End Rule
- Pelican Business Services
- Performance Improvements
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- Perkbox
- Perry Fletcher
- persistance
- Personal Branding for Brits
- Personal development
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- personalise customer service
- Petchatz
- Phil Andrerson
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- Phil O'Sheil Operations Director ATOS
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- Pindrop
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- political landscape
- poly
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- Quality
- Quality in Contact Centres
- Quality Solutions Director
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- RAC
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- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
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- Rebecca Lawrence
- Recruit a Customer Experience Director
- recruit business intelligencespecialists
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19 March 2024
Published by Michelle Ansell on 19 March 2024
Categories
- AI
- Board Careers
- CEO
- Chief Customer Officer
- Customer Experience
- Customer Experience ROI
- customer service
- Customer Service Industry
- Customer Strategy
- Douglas Jackson
- financial services
- Insurance
- Interviews
- Leadership
- Recruitment
- Recruitment Agency
- Retail
- Retained Recruitment
- Retained Search
- Talent Acquisition
- Talent Management
- Transformation/Change
- Utilities
One of the most significant contributions of a CCO is their ability to cultivate a customer-centric culture throughout the organization. By championing the importance of customer satisfaction, a CCO encourages every team, from marketing to product development, to prioritise the needs and preferences of customers.
19 March 2024
Published by Michelle Ansell on 19 March 2024
As artificial intelligence (AI) advances it's reach across our activities and lives, job applications and how job seekers apply for positions is coming clearly into view
19 March 2024
Published by Michelle Ansell on 19 March 2024
Chyrels career spans over two decades, marked by her transformative role as the Chief Operating Officer at One Housing and now as an Executive Leadership Consultant and Non-Executive Director for the NHS. Chyrel's dedication to fostering inclusive environments where every individual can thrive is not just commendable; it's a blueprint for how leadership can ignite systemic change.
19 March 2024
Published by Michelle Ansell on 19 March 2024
Whilst some organisation have seen a massive uptick in D&I Activity, others have seen diversity projects take a back seat
19 March 2024
Published by Michelle Ansell on 19 March 2024
“ABI data shows the urgent need for action in order to increase diversity in the insurance and long-term savings sector. Ethnicity, age, gender, ability, socioeconomic backgrounds, there is a need to boost the attractiveness of the industry to people of all backgrounds. The Black, Asian and minority ethnic employees make up 10% of those holding entry level positions. At Executive and Board level this drops to just 2%. Improving diversity needs to be seen as a major long-term programme of cultural change that is properly resourced, planned, measured, monitored and supported by senior leadership.”
19 March 2024
Published by Michelle Ansell on 19 March 2024
In the fast-paced world of insurance, the competition for top talent is fierce. Traditionally, hiring decisions have leaned heavily on a candidate's skills and experience. But what if there's a better way to identify and nurture exceptional talent? Today, let's talk about prioritising potential in insurance recruitment.
19 March 2024
Published by Michelle Ansell on 19 March 2024
AI : The future of Insurance Welcome to the future of the insurance industry, where the integration of cutting-edge technologies is poised to revolutionise the landscape. Join us on a journey into the possibilities that Artificial Intelligence (AI) holds for insurers and their customers.
19 March 2024
Published by Michelle Ansell on 19 March 2024
In the ever-evolving landscape of the UK insurance industry, characterised by digital transformation, shifting customer expectations, and dynamic regulatory changes, the pivotal role of Chief Operating Officers (COOs) cannot be overstated. As stewards of operational efficiency, these executives are tasked with orchestrating processes that drive success to new heights.